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behavioral health mentor resume example with 4 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Multi-talented customer Support Specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills.Talented at processing high volumes of error-free transactions and meeting departmental goals. Bringing Seven years of experience in technology.

Skills
  • Multitasking
  • Problem resolution
  • Data management
  • Organization
  • Basic math
  • Microsoft Office
  • Friendly, positive attitude
  • First Aid/CPR
  • Reliable and trustworthy
  • Planning
  • Critical thinking
  • Recordkeeping skills
  • Technical background
  • Data collection
  • Failure resolution
  • Customer support needs assessment
  • Software upgrades
  • Service desk support
  • Call Center Operations
  • Windows XP/Vista
Experience
Claim Support Team Lead Remote , 02/2021 - 01/2022
Woodfords Family Services , ME,
  • Remote Position
  • Mentored and trained new hire employees in resolving complex liability disputes and policy analysis.
  • Contacted policyholders, claimants and witnesses to determine liability in auto accidents.
  • Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
  • Investigated and analyzed requirements to improve timeliness of reports to customers.
  • Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
  • Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
  • Reviewed documentation and accounts to gain full picture.
  • Monitored reports to identify claims issues and worked with adjusters to resolve problems.
Behavioral Health Professional, 02/2019 - 10/2021
Radial Commerce, Inc Groveport, OH,
  • Intern Position
  • Participated in professional development workshops and trainings to help improve skills.
  • Cheduled initial and follow-up appointments for behavioral health providers.
  • Emonstrated initiative, work independently with little supervision.
  • Ommunicated and interacted with members on individual and group basis in respectful manner.
  • Dministered medications prescribed medications with accuracy.
  • Articipated in staff and administrative meetings as well as in-service trainings.
  • Erformed medication administration, monitor need for prescription renewal and work with medical equipment
  • Upported individuals in maintaining healthy relationships and resolving conflicts.
  • Ocumented clients' interaction and participation with activities.
  • Articipated in staff meetings, trainings and personal development goals.
  • Ssisted and encouraged individuals to realize both long and short-term goals.
  • Ssisted amazing people supported in everyday activities and daily routines.
  • Aintained professional boundaries with consumers and staff.
  • Ncouraged and led client participation in scheduled activities.
Sales and Customer Service Representative Remote , 01/2019 - 07/2021
Concentrix City, STATE,
  • Remote Position
  • Contacted new and existing customers to outline benefits of products.
  • Monitored customer order process and addressed customer issues.
  • Fostered relationships with customers to expand customer base and retain business.
  • Demonstrated product features to align with customer needs.
  • Performed comprehensive market research to expand sales.
  • Leveraged trends in customer marketplaces to shape value-added solutions and approaches.
  • Placed orders and answered customer questions through email and over phone to maximize customer service.
  • Using company portal to access customer account information
  • Pursued new accounts through lead generation, cold calling and advertising referrals.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Administrative Assistant, 01/2016 - 05/2018
APOSTOLIC OUTREACH MINISTRIES INTERNATIONAL City, STATE,
  • Coordinated curriculum committee meetings, locations and attendance throughout year.
  • Performed quality work efficiently with minimal supervision.
  • Greeted and escorted guests in professional, friendly, hospitable manner.
  • Maintained polite and professional communication via phone, e-mail and mail.
  • Attended events, both during and outside business hours.
  • Managed calendar and coordinate meetings with facility directors, administrators and corporate personnel
  • Provided real-time scheduling support by booking appointments and preventing conflicts.
  • Demonstrated excellent spelling and grammar skills.
  • Managed files
Education and Training
Healthcare management Public health Candidate: , Expected in 05/2022
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SAINT ELIZABETH UNIVERSITY - MORRISTOWN, NJ
GPA:
Status -
Relevant Coursework: Advanced global health and culture perspective , Advance Business Domestic and Global Dimensions , Foundations in project management for health services , Communication and integrated literacy: , Expected in
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MARION P CHARTER HIGH-SCHOOL OF CULINARY ARTS - NEWARK, NJ
GPA:
Status -
High School Diploma: , Expected in 06/2016
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Marion P Charter High-school of Culinary - , NJ
GPA:
Status -
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Recognized as Employee of the month for outstanding performance and team contributions.
  • Promoted from support claims rep to support claims lead , in less than 5 months

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Resume Overview

School Attended

  • SAINT ELIZABETH UNIVERSITY
  • MARION P CHARTER HIGH-SCHOOL OF CULINARY ARTS
  • Marion P Charter High-school of Culinary

Job Titles Held:

  • Claim Support Team Lead Remote
  • Behavioral Health Professional
  • Sales and Customer Service Representative Remote
  • Administrative Assistant

Degrees

  • Healthcare management Public health Candidate
  • Relevant Coursework: Advanced global health and culture perspective , Advance Business Domestic and Global Dimensions , Foundations in project management for health services , Communication and integrated literacy
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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