BDC ( Business Developmental Center) Resume Example Company Name

BDC ( BUSINESS DEVELOPMENTAL CENTER)

Professional Summary

Service-oriented Customer Service with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.

Able to multi-task.

Set appointments, over come objectives, send emails and text messages all while notating the account and answering other inbound calls if need be.

Used Microsoft Excel for appointment set, showed and sold for a monthly total every month.

Persistent and highly motivated with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated.

Work History

BDC ( Business Developmental Center), 10/2017 to CurrentCompany Name, City, State

Top priority is to make the customer happy
Answer any and all questions they may have in regards to a type of vehicle or what the vehicle may offer or not offer
Submit their credit application to make sure they cn potentially get a vehicle through one of our bank lenders
Set appointments (Average 15-25 per day)
Make sure to call minimum 100 people per shift
Sent out minimum 100 texts (SMS) per shift
Emailed minimum 60 customers per shift
Filled in shifts when a co-worker wasn't able to come in
Used Excel for appointment performance
Able to multi-task between calling customers, setting appointments, sending emails and SMS all at the same time and clearly notating each customers account during/after each call
Faxing or scanning documents to customers or their personal banks if need be
Reduced customer service complaints by designing new methods of resolution.
Overcoming customers doubts and explaining the process
Make sure the customer is 100% COMFORTABLE and set the appointment!!

Customer Service Cashier, 06/2015 to 06/2017Company Name, City, State

Counted cash in register drawer at beginning and end of shift.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Requested official identification for tobacco and alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.
Maintained customer satisfaction while handling product returns quickly and professionally.
Educated customers on promotions to enhance sales.
Maintained reports of transactions and greeted customers when entering and leaving establishment.
Resolved customer complaints and maintained clean and tidy checkout area.
Handled approximately 200=500 daily credit and cash transactions for customers with accuracy and speed.
Used POS system to enter orders, process payments, and issuereceipts.
Prepared and submitted end-of-shift reports
Opened/closed store

Customer Service Representative, 03/2013 to 09/2014Company Name, City, State

Educated customers on promotions to enhance sales.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Responded to customer requests for products, services and company information.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Regularly exceeded daily sales and product add-on quotas.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Answered constant flow of customer calls
Provided primary customer support to internal and external customers in fast-paced environment.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Leveraged sales expertise to promote ATT and Direct TV and capitalize on upsell opportunities.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.

Assistant Manager , 11/2008 to 07/2010Company Name, City, State

Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Monitored employee performance and developed improvement plans.
Traveled to other locations if needed
Filled in when call offs occurred
Checked in vendors
Opened/closed the store
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Trained team members in successful strategies to meet operational and sales targets.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Education

GED

South Beloit High School - City

No Degree, Cosmetology

First Class Cosmetology School - City, State

Skills

Appointment Scheduling
Sales proficiency
Outbound and inbound calls
Scripted calls
Problem resolution
Relationship development
Organization

Complaint resolution
Product and service knowledge
Documentation
Team building
Project organization
Communications
MS Office

Resume Overview

School Attended

South Beloit High School
First Class Cosmetology School

Job Titles Held:

BDC ( Business Developmental Center)
Customer Service Cashier
Customer Service Representative
Assistant Manager

Degrees

GED
No Degree , Cosmetology

BDC ( Business Developmental Center) Resume Example

Resume Score: 80%

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