Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Articulate Customer Service Cashier ready for a new position where first-rate customer service and cash management skills can be properly utilized. Dedicated to ensuring each customer has a positive and pleasant experience.

Results-oriented Cashier motivated to exceed expectations and deliver exceptional service. Resourceful professional with history of increasing sales and decreasing shrinkage. Regularly exceeds sales and productivity objectives.

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.

Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to important details. Sales expert promotes products and plans to boost store profits.

Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

  • Mergers and Acquisitions
  • Business growth and marketing strategies
  • Market trends and analysis
  • Proposals and presentations
  • Public speaking
  • Training and mentoring
  • Process Optimization/Improvements
Baskin Robbins , 03/2021 to Current
Ice Cream ShopCity, STATE,
  • Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
  • Informed shift leaders or management of any obstacles or issues during each shift.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Cleaned counters, tables and fountain equipment thoroughly to keep sanitary, following quality checkpoints.
  • Completed end-of-day duties by balancing payments and receipts in cash register.
  • Developed and trained staff on new eye-appealing, delicious-tasting ice cream treats to keep customers coming back.
  • Memorized menu items, identifying allergens to streamline service to customers.
  • Processed telephone orders, reviewing and verifying all information for accuracy.
  • Upsold products to customers and made recommendations based on staff and customer experience.
  • Suggested new flavors and special offers to management based upon customer input.
  • Assisted management with inventory and ordering supplies to provide uninterrupted sales.
  • Leveraged product knowledge to make recommendations for indecisive customers.
  • Used POS system expertise to complete accurate sales transactions.
  • Managed POS register to complete customer transactions.
  • Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
  • Memorized seasonal menu options and flavors to offer customers updated details on new items and offerings.
  • Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
  • Restocked ice cream disposable supplies, glass serving dishes and utensils.
  • Informed customers about current ice cream flavors, ingredients and nutritional information.
  • Cleaned and organized utensil area, napkins station and restroom facilities.
  • Served and scooped ice cream, following sizing specifications.
  • Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
Foodlion , 07/2020 to 10/2020
Cashier RetailCity, STATE,
  • Kept store presentable with regular cleaning and organization.
  • Built relationships with repeat customers to encourage loyalty.
  • Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.
  • Processed customer purchases and returns via cash and credit card.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Handled all merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
  • Met all physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Asked detailed questions to determine appropriate items to fill customer needs.
  • Modeled customer service best practices to team members to promote positive guest experiences.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Promoted programs such as warranty sales, loyalty initiatives and private-label credit cards, educating patrons on features and benefits.
  • Increased sales by suggesting specific complementary items to customers.
  • Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
  • Maintained clean, orderly and well-stocked register area.
Little Cease , 04/2018 to 07/2020
ChashierCity, STATE,
  • Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
  • Identified and hired talented individuals bringing valuable skills and great experience to team.
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
  • Restocked workstation with supplies and communicated out of stock items to management.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Greeted customers promptly and responded to questions.
  • Maintained work area in clean and neat manner.
  • Counted and balanced cashier drawers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Resolved issues with cash registers, card scanners and printers.
  • Helped customers find store locations and complete purchases.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Prepared special orders for shipment.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Education and Training
High School Diploma: , Expected in 06/2019
Western Guilford High School - Greensboro, NC
  • Honor Roll [Semester and Year]
  • Summa cum laude graduate
  • [Award Name] Recipient
  • Ranked in Top [Number]% of class
  • [Honor's Society Name] Member
  • Magna cum laude graduate
  • Dissertation: [Name of Dissertation]

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Resume Overview

School Attended

  • Western Guilford High School

Job Titles Held:

  • Baskin Robbins
  • Foodlion
  • Little Cease


  • High School Diploma

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