Insightful Manager with experience directing and improving operations through effective employee motivational developing strategies and operational policy. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Talented leader with a dedicated approach to business planning and day-to-day problem-solving. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Accomplishments
Collaborated with team in the BAS Department from Engineering to sales to help develop projects (Boeing, NVCC, Heinz, Patient First, Va Beach Schools, Newport News Schools etc).
Documented and resolved product issues which led to making sure the customer were happy with the product.
Advanced in Microsoft Excel to help maintain project goals
Lead a team of up to 13 staff members.
Certified Energy Manager
Worked from Preventive Maintenance Tech to BAS Manager in my 20 plus years in the HVAC industry
Help develop a highly trained and effective BAS team.
Learn and continued to develop into a Highly effective Leader
Built great relationships with team members within my team and outside of my team
Ability to teach and Mentor highly effective team members
Project Manager from jobs as small as $2500 to 2,000,000
Excelled in Project Managing with meeting and exceeding Gross Margin on numerous projects.
Help to maintain Gross margin on projects
Numerous times have been brought in a project to control, repair and limited damage and to help save our reputation.
Skills
Staff Management
Strategic Planning
Business planning
Sales and Marketing
Verbal and written communication
Project Management
Operations management
Financial Management
Budgeting
Business Development
Job inspections
Detail-oriented
Analytical skills
MS Office
Design HVAC Control Jobs using MS Visio
Work History
BAS Manager, 06/2016 to Current American Residential Services – Saint Petersburg, FL,
Controlled costs and optimized spending via restructuring of budgets for labor, Planning and Communications with Team
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Adjusted job assignments and schedules to keep pace with dynamic project needs, employee knowledge and customer demands.
Directed BAS department and managed budget from 5,000 to over 2 $6,000,000 annually.
Approved regular payroll submissions for employees within Employee Portal.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Developed and maintained relationships with All customers and suppliers through continual communication and Social Skills.
Prepared and recommended long-range plans for development of BAS department.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels for team members
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Delivered feedback to decision-makers regarding employee performance and training needs.
Cross-trained existing employees to maximize team agility and performance.
Onboarded new employees, including training, mentoring and new hire documentation.
Applied customer feedback to develop process improvements and support long-term business needs
BAS Service Tech, 06/2010 to 06/2016 American Residential Services – Sanford, FL,
Troubleshoot and repaired numerous types of control systems
Programmed Controls systems from small to complex Sequences
Worked with Third Party Commissioning agents to make sure projects were complete per specs
Designed and fix graphic's when required
Maintained Commissioning documents
Explained diagnostic findings to customers and outlined repair or service options.
Adhered to safety protocols and policies to reduce workplace hazards.
Evaluated systems according to predetermined checklist and noted issues.
Diagnosed and troubleshot problems, repairing and restoring Equipment to peak performance.
Managed over 50 customers and sites to maintain strong customer loyalty
HVAC Service Tech, 06/2008 to 06/2010 Chesapeake Controls – City, STATE,
Worked on HVAC team that was responsible for maintaining 20+ schools
Responsible for maintaining numerous equipment from Walk in Coolers to Boiler Plants.
Worked closely with Team Leader to maintain optimum levels of communication to effectively and efficiently complete projects.
Exceeded goals through effective task prioritization and great work ethic.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Served customers in friendly, efficient manner following outlined steps of service.
Maintained excellent attendance record, consistently arriving to work on time.
Resolved problems, improved operations and provided exceptional service.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Completed minor preventative maintenance and mechanical repairs on equipment.
HVAC Service Tech, 01/2000 to 06/2007 Manley's Services – City, STATE,
Responsible for Install, Troubleshooting, preventive Maintenance of numerous Refrigeration Equipment for Light and Heavy Commercial applications .
Also Trained and Mentor numerous techs
Service Manager
Worked flexible hours; night, weekend, and holiday shifts.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Maintained excellent attendance record, consistently arriving to work on time.
Resolved problems, improved operations and provided exceptional service.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Completed minor preventative maintenance and mechanical repairs on equipment.
Managed over 20 calls each day from customers to help maintain quality customer service
Military Police Officer, 09/1992 to 01/2000 US Navy – City, STATE,
Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas.
Provided flight line security patrols to protect against incursion from unauthorized personnel and maintain security of highly valuable aircraft with classified components and design elements.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
