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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Insightful Manager with experience directing and improving operations through effective employee motivational developing strategies and operational policy. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Talented leader with a dedicated approach to business planning and day-to-day problem-solving. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Accomplishments
  • Collaborated with team in the BAS Department from Engineering to sales to help develop projects (Boeing, NVCC, Heinz, Patient First, Va Beach Schools, Newport News Schools etc).
  • Documented and resolved product issues which led to making sure the customer were happy with the product.
  • Advanced in Microsoft Excel to help maintain project goals
  • Lead a team of up to 13 staff members.
  • Certified Energy Manager
  • Worked from Preventive Maintenance Tech to BAS Manager in my 20 plus years in the HVAC industry
  • Help develop a highly trained and effective BAS team.
  • Learn and continued to develop into a Highly effective Leader
  • Built great relationships with team members within my team and outside of my team
  • Ability to teach and Mentor highly effective team members
  • Project Manager from jobs as small as $2500 to 2,000,000
  • Excelled in Project Managing with meeting and exceeding Gross Margin on numerous projects.
  • Help to maintain Gross margin on projects
  • Numerous times have been brought in a project to control, repair and limited damage and to help save our reputation.
Skills
  • Staff Management
  • Strategic Planning
  • Business planning
  • Sales and Marketing
  • Verbal and written communication
  • Project Management
  • Operations management
  • Financial Management
  • Budgeting
  • Business Development
  • Job inspections
  • Detail-oriented
  • Analytical skills
  • MS Office
  • Design HVAC Control Jobs using MS Visio
Work History
BAS Manager, 06/2016 to Current
American Residential ServicesSaint Petersburg, FL,
  • Controlled costs and optimized spending via restructuring of budgets for labor, Planning and Communications with Team
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Adjusted job assignments and schedules to keep pace with dynamic project needs, employee knowledge and customer demands.
  • Directed BAS department and managed budget from 5,000 to over 2 $6,000,000 annually.
  • Approved regular payroll submissions for employees within Employee Portal.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Developed and maintained relationships with All customers and suppliers through continual communication and Social Skills.
  • Prepared and recommended long-range plans for development of BAS department.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels for team members
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Applied customer feedback to develop process improvements and support long-term business needs
BAS Service Tech, 06/2010 to 06/2016
American Residential ServicesSanford, FL,
  • Troubleshoot and repaired numerous types of control systems
  • Programmed Controls systems from small to complex Sequences
  • Worked with Third Party Commissioning agents to make sure projects were complete per specs
  • Designed and fix graphic's when required
  • Maintained Commissioning documents
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Diagnosed and troubleshot problems, repairing and restoring Equipment to peak performance.
  • Managed over 50 customers and sites to maintain strong customer loyalty
HVAC Service Tech, 06/2008 to 06/2010
Chesapeake ControlsCity, STATE,
  • Worked on HVAC team that was responsible for maintaining 20+ schools
  • Responsible for maintaining numerous equipment from Walk in Coolers to Boiler Plants.
  • Worked closely with Team Leader to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Served customers in friendly, efficient manner following outlined steps of service.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved problems, improved operations and provided exceptional service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Completed minor preventative maintenance and mechanical repairs on equipment.
HVAC Service Tech, 01/2000 to 06/2007
Manley's ServicesCity, STATE,
  • Responsible for Install, Troubleshooting, preventive Maintenance of numerous Refrigeration Equipment for Light and Heavy Commercial applications .
  • Also Trained and Mentor numerous techs
  • Service Manager
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved problems, improved operations and provided exceptional service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Completed minor preventative maintenance and mechanical repairs on equipment.
  • Managed over 20 calls each day from customers to help maintain quality customer service
Military Police Officer, 09/1992 to 01/2000
US NavyCity, STATE,
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas.
  • Provided flight line security patrols to protect against incursion from unauthorized personnel and maintain security of highly valuable aircraft with classified components and design elements.
  • Mitigated risk, providing immediate emergency response security.
  • Monitored gate activities, controlled traffic and responded to emergencies on base.
  • Patrolled perimeters of operating bases to guard against raids, suicide bombers and other attacks on forward areas of operation.
  • Documented and organized security information accurately and efficiently.
  • Maintained 100% accountability of all assigned equipment worth more than 20,000
  • Employed negotiation techniques to diffuse hostile situations.
  • Investigated security issues involving domestic violence, assault and theft occurring on base among active military members.
  • Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
  • Performed as fire team member during situational training exercises and all infantry dismounted battle drills.
  • Prepared cases for trial and appeared to testify in court as witness.
  • Implemented established protocols, upholding all safety standards through project completion.
Education
No Degree: HVAC And Electrical, Expected in
Thomas Nelson Community College - Hampton, VA
GPA:

Completed over 300 hrs of study to be able to take my Master HVAC exam.

HVAC Classes in Pneumatics, PLC, Controls, Refrigeration

Equipment type Heat pumps, Walk in Coolers, Boilers, Chillers VFD's RTU, DOAS, AHU, etc

Learned Schematics and Blueprint reading

Learned Control Theory

Learned Refrigeration Theory

Learned thermodynamics

Basic and Advance Electrical Circuits

Design Software

Associate of Science: Criminal Justice, Expected in 06/1998
Chaminade University - Honolulu, HI,
GPA:
Certifications
  • CEM- Certified Energy Manager
  • Master HVAC License Virginia
  • Journeyman HVAC License
  • DCJS
  • N4 Certified
  • AX Certified
  • VFD Certified
  • 2 years electrical school (Thomas Nelson)
  • 7 Habits of effective Leaders
  • How to deal with Difficult People
  • EPA Universal
  • Honeywell Security Cert
  • N4 Analytics
  • Numerous Communication Protocols (Bacnet, Modbus, Lon works
  • Numerous types of HVAC Equipment
  • ASHRAE Commissioning Cert

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Resume Overview

School Attended

  • Thomas Nelson Community College
  • Chaminade University

Job Titles Held:

  • BAS Manager
  • BAS Service Tech
  • HVAC Service Tech
  • HVAC Service Tech
  • Military Police Officer

Degrees

  • No Degree
  • Associate of Science

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