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bartender shift manager foh captain resume example with 15 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Dedicated Bartender Shift Manager overseeing front of house operations. Devoted to food quality, recipe adherence and consistency with strong grasp of health and sanitation requirements. Successful at modeling standards of service to support quality staff execution.

Maintain smooth, efficient and profitable bar by consistently meeting customer needs while controlling costs. Knowledgeable about all types of beer, liquor and mixed drinks. ServeSafe-certified and experienced in monitoring guests for signs of extreme intoxication.

Well-rounded Bartender with wide-range history in the service industry. Bringing passion for the industry and fun. Holder of positive attitude with unwavering commitment to customer service.

Skills
  • Safe serving knowledge
  • Outstanding customer service
  • Extensive spirits knowledge
  • Health codes compliance
  • Suggestive selling
  • Anticipating guest needs
  • Maintaining glassware stock
  • Team building
  • Courteous
  • Maintaining a clean bar
  • Employee training
  • Cash and credit transactions
  • Balancing the cash register
  • Food service
  • Basic accounting
  • Outgoing personality
  • Cash register operation
  • Marketing and sales experience
  • Excellent judgment
Experience
Bartender Shift Manager FOH Captain, 10/2017 to Current
BearcomEvans, CO,
  • Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling cash.
  • Motivated team by giving constructive feedback to deliver exceptional patron experiences to all clientele.
  • Supervised cleanliness of guest service areas before, during and after service.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Service Manager, 01/2014 to 08/2017
Spectrum HealthByron Center, MI,
  • Adhered to customer service standards to foster satisfaction and retention.
  • Defined department objectives and monitored performance to facilitate operations.
  • Collaborated with customers to offer solutions to service needs.
  • Hired, trained and developed service department staff to drive performance.
  • Motivated, led and supported employees to maintain low turnover.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Created employee work schedules to keep shifts properly staffed.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Researched and provided timely resolution to service discrepancies.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Established and enforced clear safety policies to protect workers from injury.
  • Inspected completed work to assess quality and identify skill or ability issues.
Cook Shift Leader, 10/2005 to 08/2013
TGI Friday'sCity, STATE,
  • Double-checked plated meals for any last minute changes before sending to dining room.
  • Kept stations stocked and ready for use to maximize productivity.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Trained new chefs on menu items and kitchen procedures.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Washed, sliced, peeled and cut various foods to prepare for cooking or serving.
  • Monitored culinary standards and operational guidelines, including kitchen areas, food preparation and facility conditions.
  • Stood in for other members of the kitchen staff.
  • Discussed safe operations of kitchen equipment, regulating temperatures and cooking times.
  • Completed workstation set up and break down, properly disposing of leftover food.
  • Prepared food in the morning and before services started.
  • Cooked food following specific measurements and recipes.
  • Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
  • Observed and tested food to determine whether food was cooked sufficiently and according to recipes.
  • Grilled and deep fried various foods, including meats, potatoes and fish.
  • Implemented food quality specifications through menu planning, plate presentation and quality checks.
  • Filled specialized menu orders.
Education and Training
High School Diploma: , Expected in 05/1999 to Richwoods High School - Peoria, IL
GPA:
: , Expected in to Illinois Central College - East Peoria, IL
GPA:

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Resume Overview

School Attended

  • Richwoods High School
  • Illinois Central College

Job Titles Held:

  • Bartender Shift Manager FOH Captain
  • Service Manager
  • Cook Shift Leader

Degrees

  • High School Diploma
  • Some College (No Degree)

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