Motivated and hardworking server seeking challenging new role in fast-paced environment. Ready to bring skills to support team and customer needs with fast, high-quality dining assistance. Good relationship-building and time management abilities. History of going above and beyond job requirements to meet changing demands. Well-organized and knowledgeable team player with a solid background in food and beverage services.
Skills
MAST 12 Licensed
Food Handler's Permit
Glass washing
Ice restocking
Supply replenishment
Clearing tables
Guest service
Dining room organization
Menu inquiries
Wine, liquor and food service
Food preparation techniques
Effective multi-tasker
Organizational ability
Strong team member
Flexibility
Liquor, wine and food service
Accurate cash handling
Excellent customer service
Trained in food safety guidelines
Professional demeanor
Strong communication skills
Marketing and sales experience
Outgoing personality
Point of Sale (POS) system operations
Inventory control
High-volume dining
Proficient in mixology
Experience
01/2020 to Current
Barback/Cocktail ServerPenn National Gaming – Vicksburg, MS,
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Replenished bar glasses, garnishes and condiments.
Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
Restocked condiments and drink station supplies to maintain customer satisfaction.
Monitored patrons to keep alcohol consumption in designated areas.
Made product recommendations to customers based on preference, food pairings and special promotions.
Removed trash, spills and trays to keep areas clean and professionally organized.
Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
Studied bartenders to learn recipes for different mixed cocktails.
Verified adequate levels of supplies such as linens and trays and restocked low items.
01/2019 to 01/2020
ServerCedar Valley Medical Specialists – Cedar Falls, IA,
Provided high quality customer service to each and every customer.
Managed closing duties, including restocking items and reconciling cash drawer.
Served as prep-cook, server, barista, and line cook. Managed profit and loss reports on goods and services, managed inventory and ordering.
Invented beverage and food menu items.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Recorded orders and partnered with team members to efficiently serve food and beverages.
01/2019 to 07/2019
BaristaStarbucks – City, STATE,
Delivered excellent customer service, and created a welcoming and professional atmosphere in the workplace for co-workers and customers.
Listened to customer desires and needs to recommend optimal products.
Memorized official and off-menu preparations to serve all customer beverage desires.
Merchandised display cases and diligently promoted prepared foods to drive business revenue.
Greeted guests with pleasant smile and superior customer service.
Received and accurately processed customer payments.
Maintained highest standards of conduct and service to support company reputation.
Resolved customer disputes with tact and professionalism.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Maintained calm demeanor during high-volume periods and special events.
07/2014 to 01/2018
Barista Manager/Overseas MissionaryYWAM Ships Kona – City, STATE,
Pioneered a non-profit coffeeshop to financially aid Mercy Ships that offer free medical services to isolated peoples in the Pacific.
Educated customers on beverage menu items and provided samples of daily brews.
Created hand-crafted beverages based upon customer preferences.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Created agenda, materials and communications for team meetings.
Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
Worked closely with management to improve route efficiencies and identify best practices and reported incidents, accidents, injuries or property damage.
Maintained industry knowledge through continuing education, training and monitoring of industry publications.
Earned good attendance record and built reputation for being on time and ready to work.
Consistently provided exceptional service and attention to customers and stakeholders.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Conducted outreach to local community leaders and progressive organizations and assisted with local and regional on-site events.
Education and Training
Expected in 06/2014
High School Diploma: Cascade High School - Everett, WA, GPA:
Accomplishments
Solely represented my Starbucks location in the District Barista Championships of 2019, for which I earned 2nd place.
Named Employee of the Month in my cafe at YWAM Ships Kona.
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