Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Motivated and hardworking server seeking challenging new role in fast-paced environment. Ready to bring skills to support team and customer needs with fast, high-quality dining assistance. Good relationship-building and time management abilities. History of going above and beyond job requirements to meet changing demands. Well-organized and knowledgeable team player with a solid background in food and beverage services.
- MAST 12 Licensed
- Food Handler's Permit
- Glass washing
- Ice restocking
- Supply replenishment
- Clearing tables
- Guest service
- Dining room organization
- Menu inquiries
- Wine, liquor and food service
- Food preparation techniques
- Effective multi-tasker
- Organizational ability
- Strong team member
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- Flexibility
- Liquor, wine and food service
- Accurate cash handling
- Excellent customer service
- Trained in food safety guidelines
- Professional demeanor
- Strong communication skills
- Marketing and sales experience
- Outgoing personality
- Point of Sale (POS) system operations
- Inventory control
- High-volume dining
- Proficient in mixology
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01/2020 to Current Barback/Cocktail Server Penn National Gaming – Vicksburg, MS,
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Replenished bar glasses, garnishes and condiments.
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Monitored patrons to keep alcohol consumption in designated areas.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Removed trash, spills and trays to keep areas clean and professionally organized.
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
- Studied bartenders to learn recipes for different mixed cocktails.
- Verified adequate levels of supplies such as linens and trays and restocked low items.
01/2019 to 01/2020 Server Cedar Valley Medical Specialists – Cedar Falls, IA,
- Provided high quality customer service to each and every customer.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Served as prep-cook, server, barista, and line cook. Managed profit and loss reports on goods and services, managed inventory and ordering.
- Invented beverage and food menu items.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
01/2019 to 07/2019 Barista Starbucks – City, STATE,
- Delivered excellent customer service, and created a welcoming and professional atmosphere in the workplace for co-workers and customers.
- Listened to customer desires and needs to recommend optimal products.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Merchandised display cases and diligently promoted prepared foods to drive business revenue.
- Greeted guests with pleasant smile and superior customer service.
- Received and accurately processed customer payments.
- Maintained highest standards of conduct and service to support company reputation.
- Resolved customer disputes with tact and professionalism.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
07/2014 to 01/2018 Barista Manager/Overseas Missionary YWAM Ships Kona – City, STATE,
- Pioneered a non-profit coffeeshop to financially aid Mercy Ships that offer free medical services to isolated peoples in the Pacific.
- Educated customers on beverage menu items and provided samples of daily brews.
- Created hand-crafted beverages based upon customer preferences.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Created agenda, materials and communications for team meetings.
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
- Worked closely with management to improve route efficiencies and identify best practices and reported incidents, accidents, injuries or property damage.
- Maintained industry knowledge through continuing education, training and monitoring of industry publications.
- Earned good attendance record and built reputation for being on time and ready to work.
- Consistently provided exceptional service and attention to customers and stakeholders.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Conducted outreach to local community leaders and progressive organizations and assisted with local and regional on-site events.
Expected in 06/2014 High School Diploma:
Cascade High School - Everett, WA,
GPA:
- Solely represented my Starbucks location in the District Barista Championships of 2019, for which I earned 2nd place.
- Named Employee of the Month in my cafe at YWAM Ships Kona.
- SafeServ Certified: Food Handler
- First Aid/CPR
- MAST 12 Permit Holder
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