Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Motivated and hardworking server seeking challenging new role in fast-paced environment. Ready to bring skills to support team and customer needs with fast, high-quality dining assistance. Good relationship-building and time management abilities. History of going above and beyond job requirements to meet changing demands. Well-organized and knowledgeable team player with a solid background in food and beverage services.

  • MAST 12 Licensed
  • Food Handler's Permit
  • Glass washing
  • Ice restocking
  • Supply replenishment
  • Clearing tables
  • Guest service
  • Dining room organization
  • Menu inquiries
  • Wine, liquor and food service
  • Food preparation techniques
  • Effective multi-tasker
  • Organizational ability
  • Strong team member
  • Flexibility
  • Liquor, wine and food service
  • Accurate cash handling
  • Excellent customer service
  • Trained in food safety guidelines
  • Professional demeanor
  • Strong communication skills
  • Marketing and sales experience
  • Outgoing personality
  • Point of Sale (POS) system operations
  • Inventory control
  • High-volume dining
  • Proficient in mixology
01/2020 to Current
Barback/Cocktail Server Penn National Gaming Vicksburg, MS,
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Replenished bar glasses, garnishes and condiments.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Removed trash, spills and trays to keep areas clean and professionally organized.
  • Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
  • Studied bartenders to learn recipes for different mixed cocktails.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
01/2019 to 01/2020
Server Cedar Valley Medical Specialists Cedar Falls, IA,
  • Provided high quality customer service to each and every customer.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Served as prep-cook, server, barista, and line cook. Managed profit and loss reports on goods and services, managed inventory and ordering.
  • Invented beverage and food menu items.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
01/2019 to 07/2019
Barista Starbucks City, STATE,
  • Delivered excellent customer service, and created a welcoming and professional atmosphere in the workplace for co-workers and customers.
  • Listened to customer desires and needs to recommend optimal products.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Greeted guests with pleasant smile and superior customer service.
  • Received and accurately processed customer payments.
  • Maintained highest standards of conduct and service to support company reputation.
  • Resolved customer disputes with tact and professionalism.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
07/2014 to 01/2018
Barista Manager/Overseas Missionary YWAM Ships Kona City, STATE,
  • Pioneered a non-profit coffeeshop to financially aid Mercy Ships that offer free medical services to isolated peoples in the Pacific.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Created hand-crafted beverages based upon customer preferences.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Created agenda, materials and communications for team meetings.
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
  • Worked closely with management to improve route efficiencies and identify best practices and reported incidents, accidents, injuries or property damage.
  • Maintained industry knowledge through continuing education, training and monitoring of industry publications.
  • Earned good attendance record and built reputation for being on time and ready to work.
  • Consistently provided exceptional service and attention to customers and stakeholders.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Conducted outreach to local community leaders and progressive organizations and assisted with local and regional on-site events.
Education and Training
Expected in 06/2014
High School Diploma:
Cascade High School - Everett, WA,
  • Solely represented my Starbucks location in the District Barista Championships of 2019, for which I earned 2nd place.
  • Named Employee of the Month in my cafe at YWAM Ships Kona.
  • SafeServ Certified: Food Handler
  • First Aid/CPR
  • MAST 12 Permit Holder

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School Attended

  • Cascade High School

Job Titles Held:

  • Barback/Cocktail Server
  • Server
  • Barista
  • Barista Manager/Overseas Missionary


  • High School Diploma

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