Bank Business Analyst resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems. Passion for leading/motivating others while remaining focused on customer and company needs.
Skills
SQL and databases
Workflow analysis
Gap analysis
Business process mapping
Expert in Microsoft Office Suite including Project and Excel
including advanced formulas, pivot tables, charts, and graphs
Excellent problem-solving abilities
Proficient in Oracle, Windows, HTML, SAS
Excellent communication skills
Exceptional interpersonal communication
Client account management
Budget development
Passion for Staff training/development
Consistently meet goals
Exceptional learning aptitude
Work History
Bank Business Analyst, 08/2016 - Current Valmet Corporation – Vienna, VA,
Implemented user acceptance testing with a focus on documenting defects and executing test cases.
Identified process inefficiencies through gap analysis.
Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
Mapped process activities to desired outcomes to rectify operational inefficiencies.
Recommended operational improvements based on tracking and analysis.
Documented business processes and analyzed procedures to see that they would meet changing business needs.
Developed a set of metrics derived from raw company data to track improvements in organizational efficiency.
Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
Created presentation formats for monthly/quarterly reviews of expense charge-outs.
Prepared financial pages for presentation to senior management.
Worked with managers to develop annual expense plan goals.
Collected and reported monthly expense variances and explanations.
Business Analyst, 07/2015 - 08/2016 Valmet Corporation – Arkansas, KY,
Identified process inefficiencies through gap analysis.
Recommended operational improvements based on tracking and analysis.
Performed competitor bench marking analysis and identified savings opportunities and potential product enhancements.
Documented business processes and analyzed procedures to see that they would meet changing business needs.
Assessed the impact of current business processes on users and stakeholders.
Developed a set of metrics derived from raw company data to track improvements in organizational efficiency.
Mapped current processes and offered recommendations for improvement.
Established compatibility with third party software products by developing program for modification and integration.
Coordinated with systems partners to finalize designs and confirm requirements.
Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
Designed Sharepoint masterpage and page layouts, serving as company's main Sharepoint support for all technical complications.
Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
Business Analyst, 10/2011 - 06/2015 Lockheed Martin Corporation – Huntington Beach, CA,
Led inter-departmental project implantation of a companywide multi-million dollar telecommunication system
Created database for logging project issues and contracts, developed reporting to identify trends
Executed project requirements according to vendor contract and project timelines
Designed, coordinated, and instructed training for employees across the Enterprise
Served as the Corporate Liaison for vendor hosted invoicing system
Served as the single point of contact and project lead for all employees regarding telecommunication invoicing, database implementation, training, vendor questions, and technical problems and/or questions
Served as the single point of contact and project lead to telecommunication vendor regarding contract, technical issues, system implementation and State Farm requirements
Partnered with business areas and legal department to facilitate evaluation and selection of Service Providers as well as negotiation of contracts
Coordinated and participated in Service Provider briefings, site visits, and planning
Created, managed, and awarded vendor Requests for Information (RFIs) and Request for Price (RFPs)
Monitored, analyzed, and reported Service Provider spend and demand
Procurement Representative, 2007 - 10/2011 State Farm Insurance: Corporate Headquarters – City, STATE,
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Complied annual recommendations for end of fiscal year budgets.
Trained new employees on multiple billing programs and data entry software.
Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
Education
BBA: Business Administration; Business Management, Expected in 2013 - Lincoln College - Normal, IL GPA:
Graduated with honors
Coursework in Business Administration, Communications and Accounting
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