LiveCareer-Resume

Bank Business Analyst resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems. Passion for leading/motivating others while remaining focused on customer and company needs.
Skills
  • SQL and databases
  • Workflow analysis    
  • Gap analysis
  • Business process mapping
  • Expert in Microsoft Office Suite including Project and Excel
    • including advanced formulas, pivot tables, charts, and graphs
  • Excellent problem-solving abilities


  • Proficient in Oracle, Windows, HTML, SAS
  •  Excellent communication skills
  • Exceptional interpersonal communication
  • Client account management
  • Budget development
  • Passion for Staff training/development
  • Consistently meet goals
  • Exceptional learning aptitude
Work History
Bank Business Analyst, 08/2016 - Current
Valmet Corporation Vienna, VA,
  • Implemented user acceptance testing with a focus on documenting defects and executing test cases.
  • Identified process inefficiencies through gap analysis.
  • Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
  • Mapped process activities to desired outcomes to rectify operational inefficiencies.
  • Recommended operational improvements based on tracking and analysis.
  • Documented business processes and analyzed procedures to see that they would meet changing business needs.
  • Developed a set of metrics derived from raw company data to track improvements in organizational efficiency.
  • Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
  • Created presentation formats for monthly/quarterly reviews of expense charge-outs.
  • Prepared financial pages for presentation to senior management.
  • Worked with managers to develop annual expense plan goals.
  • Collected and reported monthly expense variances and explanations.
Business Analyst, 07/2015 - 08/2016
Valmet Corporation Arkansas, KY,
  • Identified process inefficiencies through gap analysis.
  • Recommended operational improvements based on tracking and analysis.
  • Performed competitor bench marking analysis and identified savings opportunities and potential product enhancements.
  • Documented business processes and analyzed procedures to see that they would meet changing business needs.
  • Assessed the impact of current business processes on users and stakeholders.
  • Developed a set of metrics derived from raw company data to track improvements in organizational efficiency.
  • Mapped current processes and offered recommendations for improvement.
  • Established compatibility with third party software products by developing program for modification and integration.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Designed Sharepoint masterpage and page layouts, serving as company's main Sharepoint support for all technical complications.
  • Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
Business Analyst, 10/2011 - 06/2015
Lockheed Martin Corporation Huntington Beach, CA,
  • Led inter-departmental project implantation of a companywide multi-million dollar telecommunication system
  • Created database for logging project issues and contracts, developed reporting to identify trends
  • Executed project requirements according to vendor contract and project timelines
  • Designed, coordinated, and instructed training for employees across the Enterprise
  • Served as the Corporate Liaison for vendor hosted invoicing system
  • Served as the single point of contact and project lead for all employees regarding telecommunication invoicing, database implementation, training, vendor questions, and technical problems and/or questions
  • Served as the single point of contact and project lead to telecommunication vendor regarding contract, technical issues, system implementation and State Farm requirements
  • Partnered with business areas and legal department to facilitate evaluation and selection of Service Providers as well as negotiation of contracts
  • Coordinated and participated in Service Provider briefings, site visits, and planning
  • Created, managed, and awarded vendor Requests for Information (RFIs) and Request for Price (RFPs)
  • Monitored, analyzed, and reported Service Provider spend and demand
  • Procurement Representative, 2007 - 10/2011
    State Farm Insurance: Corporate Headquarters City, STATE,
    • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
    • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
    • Complied annual recommendations for end of fiscal year budgets.
    • Trained new employees on multiple billing programs and data entry software.
    • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
    Education
    BBA: Business Administration; Business Management, Expected in 2013
    -
    Lincoln College - Normal, IL
    GPA:
    • Graduated with honors
    • Coursework in Business Administration, Communications and Accounting

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    Resume Overview

    School Attended

    • Lincoln College

    Job Titles Held:

    • Bank Business Analyst
    • Business Analyst
    • Business Analyst
    • Procurement Representative

    Degrees

    • BBA

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