Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.

Skills
  • Bakery and Leadership regulations knowledge
  • Cross-functional collaboration
  • Hands on Experience in the Bakery
  • Customer Service
  • Ordering / Inventory
  • Schedules
  • Training of Staff
  • Problem Solver
  • Monitored Sales and reports
Experience
Baker/Cake Decorator Team Leader, 12/2015 - 03/2021
Gavilon New Johnsonville, TN,
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
  • Delegated daily tasks to team members to optimize group productivity.
  • Offered constructive criticism regarding quality assurance on team phone calls.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Identified equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Interviewed, hired and trained new quality customer service representatives.
  • Completed various reports and analyzed each report to decide where improvements could be made.
  • Identified needs of customers promptly and efficiently.
  • Inventory and Ordering
  • Working closely with Team Members and Management
Location Coordinator, 10/1994 - 05/2020
Akzo Nobel N.V. Jakarta, ID,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers regarding needs and addressed concerns.
  • Recommended improvements to products and services to mitigate complaints.
  • Shared detailed information regarding options to help customers make decisions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Relayed productive customer feedback to marketing teams.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Counseled members in their weight loss efforts
  • Inventory control of Products
Customer Service Representative, 03/1992 - 02/1993
Flos Inc. City, STATE,
  • Assessed customer needs and upsold products and services to maximize sales.
  • Set up and activated customer accounts.
  • Relayed productive customer feedback to marketing teams.
  • Trained new employees on procedures and policies to maximize team performance.
  • Educated customers on special pricing opportunities and company offerings.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Answered customer questions and addressed concerns,
Team Leader/Customer Service Associate, 02/1982 - 02/1992
Fortunoff's City, STATE,
  • Attended job training to sharpen skills and keep informed of new products.
  • Motivated teams by recognizing and rewarding excellence.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
  • Analyzed buying trends at each store location to identify appropriate mix of inventory items for top-tier sales.
Education and Training
: Medical Laboratory Technology, Expected in
-
Nassau Community College - Garden City, NY
GPA:
: Retail Buyer, Expected in
-
Asst Buyer - Fortunoff's,
GPA:
: ClaireLeadership/Management, Expected in
-
Stew Leonard's - East Meadow/Farmingdale,
GPA:
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Recognized as Employee of the Month for outstanding performance and team contributions.
  • Promoted from Team Member to Team Leader, in less than 12-months

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Resume Overview

School Attended

  • Nassau Community College
  • Asst Buyer
  • Stew Leonard's

Job Titles Held:

  • Baker/Cake Decorator Team Leader
  • Location Coordinator
  • Customer Service Representative
  • Team Leader/Customer Service Associate

Degrees

  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)

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