baker cake decorator customer service resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Creative Cake Decorator with 2 years' track record of providing exceptional customer service and satisfaction. Outstanding skills in modern decorating techniques. Calm under pressure with success in working within collaborative and self-motivated environments.

  • Good listening skills
  • Organization and Time management
  • Flexible & Adaptable
  • Teamwork
  • Customer assistance
  • Product promotions
  • Sales expertise
  • Critical thinking
  • Collaboration
  • Store opening and closing
Work History
10/2019 to Current Baker/Cake Decorator/Customer Service 2K | Irvine, CA,
  • Provided exemplary customer service to high-volume shopping center location. Greeted customers and helped with product questions, selections and purchases. Offered each customer top-notch, personal service to boost sales and customer satisfaction. Operated bakery service for 2 consecutive years.
  • Designed specialty cakes for weddings, and graduations and handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule and disposed of damaged and expired goods to uphold safety standards and provide fresh products. Managed material inventory and ordered new materials when needed.
  • Packaged and labeled baked goods with accurate descriptions and ingredients and set heat and humidity temperatures for proof box.
  • Used variety of baking and decorating tools such as mixers, carving tools and confectionery products. Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads. Prepared assortment of chocolate bark, truffles and other hand dipped and molded chocolates.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes; Baked consistent quality items by accurately mixing, dividing, shaping and proofing
  • Cleaned and maintained kitchen equipment and oven.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
01/2017 to Current Artist Aaron's, Inc | Greenwood, MS,
  • Maintained and shared portfolios of artistic work to demonstrate styles, interests and abilities with potential customers. Consulted with clients to discuss commission and style preferences to create drawing Researched drawings of characters and of environment for inspiration. Ordered and maintained adequate supply of materials, supplies and accurate price quotes to bring in steady business and maximize revenues.
  • Made use of materials, such as ink, watercolors, , oil, paints and pencils to complete unique piece for customers.
  • Utilized oil paints, acrylics design mixed media, drawings and painting pieces and applied color theory lighting techniques in drawings and illustrations to add excitement, focus and depth.
  • Collaborated with shaped canvas to implement artistic vision.
  • Created over 40 unique art pieces for displayed at local galleries.
08/2018 to 07/2019 Sales Associate Charming Charlie | City, STATE,
  • Provided positive first impressions to welcome existing, new and potential customers. Helped customers complete purchases, locate items and join reward programs.
  • Helped customers locate products and checked store system for merchandise at other sites. Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Loaded and unloaded merchandise using ladder and pallet jack
  • Tracked stock using company inventory management software. Achieved perfect attendance and on-time record.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color. Folded and arranged merchandise in attractive displays to drive sales.
  • Balanced and organized cash register by handling cash, counting change and storing Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Expected in Certificate | Cake Decorator Forsyth Technical Community College, Winston-salem, NC GPA:
Expected in Certificate | Cake Decorator Forsyth Technical Community College, Winston-salem, NC GPA:

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Resume Overview

School Attended

  • Forsyth Technical Community College
  • Forsyth Technical Community College

Job Titles Held:

  • Baker/Cake Decorator/Customer Service
  • Artist
  • Sales Associate


  • Certificate
  • Certificate

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