Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of baking and decorating and training in all areas. Motivated to learn, grow and excel in anything that i am offered.. With over 10 years of successful experience in customer service and retail. Recognized consistently for performance excellence and contributions to success in any industry. Strengths in customer service and meeting deadlines on a timely manner.
Skills
Whole-grain baking
Adaptive and creative
Recipe creation and conversion
World Cuisine Knowledge
Holiday Baking
Excellent Customer Service Skills
Cake Decorating
Time management
Active listener
Self-motivated professional
Relationship-Building
Sanitation and Cleanliness
Work History
Baker/Cake Decorator, 06/2019 - Current Willow Valley Retirement Communities – Willow Street, PA,
Replenished and rotated food items, following correct food cooling and storage procedures.
Developed new products based on seasonal ingredients, holidays and dessert trends.
Served [Number] bakery customers daily with professional and effective customer service.
Established and maintained positive vendor relationships.
Filled out inventory and production sheets and informed head baker of stock levels.
Packaged and labeled baked goods with accurate descriptions and ingredients.
Complied with all health and safety codes.
Cleaned and maintained kitchen equipment and oven.
Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
Iced and airbrushed cakes and other pastries for customized orders.
Resolved customer concerns with positive approach and constructive strategies.
Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Greeted customers at deli counter to fulfill requests and answer questions.
Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Learned [Job title] and [Job title] work tasks in order to provide skilled backup for diverse roles.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Calculated total items needed to assemble party trays and placed orders for inventory.
Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Inspected equipment such as refrigerators and warming lamps every [Timeframe] to check compliance with safe operating levels.
Opened new inventory and rotated stock by dates to maintain freshness.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
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