Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Hello my name is Jessica Claire, I am the son of a fourth Generation baker who has owned and operated a successful independent business for the better part of fifty years. I have lead the production, and day to day operations for about fifteen years now. I have acquire such skills as business management, production quality and above all, safety. I am looking to expand my skillset in the field of HVAC. My long term goal would be to step into a management position, I have undergone a formal train at TSTC in Harlingen Texas and graduated with an Associates of applied science as a technician with a universal EPA certification. I am very mechanically inclined and find that I have swift learning curve and an aptitude to learn.


    I have completed over 10,000 hours of Baking production and manufacturing.

  • Cross-functional communication
  • Operational leadership
  • Project Management
  • Staff training and development
  • Operations management
  • HVAC and refrigeration systems
  • Licensed Refrigeration Technician
  • Heating principles knowledge
  • Soldering
  • EPA requirements knowledge
  • Commercial refrigeration knowledge
  • Clean driving record
  • Troubleshooting expertise
  • Customer-focused
Work History
Baker/Business Manager, 06/2010 - 01/2021
Lara's Bakery Inc. City, STATE,
  • Brought in new business connections and revenue generation opportunities by improving networking strategies.
  • Improved productivity while reducing staffing and operational costs by 20%.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
  • Streamlined prep work and product operations and budgeted effectively to decrease spending 15%.
  • Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
  • Managed inventory, labor, expenses and other operational processes.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Developed new products based on seasonal ingredients, holidays and dessert trends.
  • Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
  • Established and maintained positive vendor relationships.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Cleaned and maintained kitchen equipment and oven.
  • Filled out inventory and production sheets and informed head baker of stock levels.
  • Complied with all health and safety codes.
Package Handler/Ramp Worker, 11/2009 - 08/2012
Fedex Express City, STATE,
  • Coordinated all ground crew activities to complete objectives on schedule.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Transferred luggage from aircrafts to collection areas safely and quickly using commander loader and tugs equipment.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Removed debris and hazardous materials from warehouse area to avoid contaminating vehicles and airplanes.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
  • Wrapped pallets in shrink wrap prior to loading.
  • Used hand-held scanners and physical logs to accurately track item movements.
Assistant Manager/Sales Associate, 10/2003 - 07/2009
Hot Topic Inc. City, STATE,
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, increasing operational efficiency.
  • Mentored dozens of member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Monitored security and handled incidents calmly.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Completed quarterly and annual inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
Associate of Science: HVAC Installation And Repair, Expected in 08/2017
TSTC - Harlingen, TX,
Associate of Arts: General Studies, Expected in 08/2016
TSTC - Harlingen, TX,

Fedex Express commander loader operator certification.

Fedex Express Forklift operator certification.

Fedex Express Tug operator certification.

EPA Universal Refrigerant certification.

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School Attended

  • TSTC
  • TSTC

Job Titles Held:

  • Baker/Business Manager
  • Package Handler/Ramp Worker
  • Assistant Manager/Sales Associate


  • Associate of Science
  • Associate of Arts

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