Hello my name is Jessica Claire, I am the son of a fourth Generation baker who has owned and operated a successful independent business for the better part of fifty years. I have lead the production, and day to day operations for about fifteen years now. I have acquire such skills as business management, production quality and above all, safety. I am looking to expand my skillset in the field of HVAC. My long term goal would be to step into a management position, I have undergone a formal train at TSTC in Harlingen Texas and graduated with an Associates of applied science as a technician with a universal EPA certification. I am very mechanically inclined and find that I have swift learning curve and an aptitude to learn.
Accomplishments
I have completed over 10,000 hours of Baking production and manufacturing.
Skills
Cross-functional communication
Operational leadership
Project Management
Staff training and development
Operations management
HVAC and refrigeration systems
Licensed Refrigeration Technician
Heating principles knowledge
Soldering
EPA requirements knowledge
Commercial refrigeration knowledge
Clean driving record
Troubleshooting expertise
Customer-focused
Work History
06/2010 to 01/2021
Baker/Business ManagerLara's Bakery Inc. – City, STATE,
Brought in new business connections and revenue generation opportunities by improving networking strategies.
Improved productivity while reducing staffing and operational costs by 20%.
Communicated with customers and vendors positively with particular attention to problem resolution.
Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
Streamlined prep work and product operations and budgeted effectively to decrease spending 15%.
Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
Managed inventory, labor, expenses and other operational processes.
Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Replenished and rotated food items, following correct food cooling and storage procedures.
Developed new products based on seasonal ingredients, holidays and dessert trends.
Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
Established and maintained positive vendor relationships.
Resolved customer concerns with positive approach and constructive strategies.
Cleaned and maintained kitchen equipment and oven.
Filled out inventory and production sheets and informed head baker of stock levels.
Complied with all health and safety codes.
11/2009 to 08/2012
Package Handler/Ramp WorkerFedex Express – City, STATE,
Coordinated all ground crew activities to complete objectives on schedule.
Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
Transferred luggage from aircrafts to collection areas safely and quickly using commander loader and tugs equipment.
Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.
Removed jams and unblocked conveyor system to maintain flow of goods.
Removed debris and hazardous materials from warehouse area to avoid contaminating vehicles and airplanes.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
Wrapped pallets in shrink wrap prior to loading.
Used hand-held scanners and physical logs to accurately track item movements.
10/2003 to 07/2009
Assistant Manager/Sales AssociateHot Topic Inc. – City, STATE,
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Created organization systems for inventory control, merchandising, financial reports and schedules, increasing operational efficiency.
Mentored dozens of member sales team in applying effective sales techniques and delivering top-notch customer service.
Monitored security and handled incidents calmly.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Completed quarterly and annual inventory counts to verify stock levels, address discrepancies and forecast future needs.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Planned team-building exercises to increase employee performance and job satisfaction.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Education
Expected in 08/2017 to to
Associate of Science: HVAC Installation And Repair TSTC - Harlingen, TX, GPA:
Expected in 08/2016 to to
Associate of Arts: General Studies TSTC - Harlingen, TX, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.