Dedicated Store Manager with more than 15 years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales.
Skills
Personnel development
Customer relations
POS systems
Detail-oriented
Goal-oriented
Strategic thinker
Mathematical aptitude
Store displays
Staff training and development
Customer-oriented
Hourly shift management
Scheduling and payroll management
Loss prevention training
Order management
Relationship building and management
Maximizing profitability
Team leadership and coaching
Opening and closing procedures
Training and mentoring
Accurate money handling
Order processing
Merchandising expertise
Customer Relations
Staff Management
Goals and performance
Work History
05/2018 to Current
Backstage SWS ManagerMacy's – Harrisburg, PA
Oversaw, trained and encouraged 8 colleagues and 2 direct report leaders, promoting culture of efficiency and performance
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth. Grew customer experience score for 8 consecutive quarters
Drove Backstage sales to achieve half million dollars of growth ranking top 5 of 200 Backstage locations company-wide during 2018-2020
Managed, hired and developed top talent to strengthen workflow and productivity
Proactively identified performance gaps among colleagues and implemented process improvements to enhance merchandising skills and planning
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
02/2016 to 05/2018
Store ManagerCharlotte Russe – Lancaster, PA
Oversaw, trained and encouraged 30 sales associates and 4 assistant managers, promoting culture of efficiency and performance.
Analyzed and interpreted store trends with corporate and district leadership to facilitate planning.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Created work schedules according to sales volume and number of employees.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Rotated merchandise and displays to feature new products and promotions.
Scheduled and led weekly store meetings for management employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Reported to district manager regarding all store and staff issues, financial goals and sales.
Generated repeat business by delivering exceptional customer service and positive engagement.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
10/2013 to 01/2016
Store ManagerBody Central Corporation – Lancaster, PA
Interviewed job candidates and made staffing decisions
Managed staff of [15] sales associates, [2] team leaders and [4] assistant managers
Assigned employees to specific duties to best meet the needs of the store
Instructed staff on appropriately handling difficult and complicated sales
Hired, trained and evaluated personnel in sales and marketing
Examined merchandise to verify that it was correctly priced and displayed
Scheduled and led weekly store meetings for all employees
Increased profits through effective sales training and troubleshooting profit loss areas
Reported to the district manager regarding all store and staff issues
Trained and developed new associates on POS system and key sales tactics
09/2001 to 04/2013
Store ManagerAmerican Eagle Outfitters – Lancaster, PA
Managed staff of [100] sales associates, [3] team leaders and [5] assistant managers
Promoted 12 Assistant Managers to Store Manager positions and over 20 sales associates to assistant manager positions
Increased volume of location from 3 million to 5 million over 4 years
Interviewed job candidates and made staffing decisions
Assigned employees to specific duties to best meet needs of store
Instructed staff on appropriately handling difficult and complicated sales
Hired, trained and evaluated personnel in sales and marketing
Examined merchandise to verify that it was correctly priced and displayed
Led opening or remodeling of 18 stores as New Store opening Project Manager
Reported to district manager regarding all store and staff issues
Trained and developed new associates on POS system and key sales tactics
Generated repeat business through exceptional customer service
Was two time winner of company's Gold Council award given to top store managers in field
Created new stockroom operations process with DM and RM that was implemented over entire chain
Education
1996
High School Diploma Fleetwood Area High School - Fleetwood, PA
National Honors Society Academic Achievement Award
