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Backstage SWS Manager Resume Example

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BACKSTAGE SWS MANAGER
Professional Summary
Dedicated Store Manager with more than 15 years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales.
Skills
  • Personnel development
  • Customer relations
  • POS systems
  • Detail-oriented
  • Goal-oriented
  • Strategic thinker
  • Mathematical aptitude
  • Store displays
  • Staff training and development
  • Customer-oriented
  • Hourly shift management
  • Scheduling and payroll management
  • Loss prevention training
  • Order management
  • Relationship building and management
  • Maximizing profitability
  • Team leadership and coaching
  • Opening and closing procedures
  • Training and mentoring
  • Accurate money handling
  • Order processing
  • Merchandising expertise
  • Customer Relations
  • Staff Management
  • Goals and performance
Work History
05/2018 to Current
Backstage SWS ManagerCompany Name – City, State
  • Oversaw, trained and encouraged 8 colleagues and 2 direct report leaders, promoting culture of efficiency and performance
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth. Grew customer experience score for 8 consecutive quarters
  • Drove Backstage sales to achieve half million dollars of growth ranking top 5 of 200 Backstage locations company-wide during 2018-2020
  • Managed, hired and developed top talent to strengthen workflow and productivity
  • Proactively identified performance gaps among colleagues and implemented process improvements to enhance merchandising skills and planning
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
02/2016 to 05/2018
Store ManagerCompany Name – City, State
  • Oversaw, trained and encouraged 30 sales associates and 4 assistant managers, promoting culture of efficiency and performance.
  • Analyzed and interpreted store trends with corporate and district leadership to facilitate planning.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Created work schedules according to sales volume and number of employees.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Scheduled and led weekly store meetings for management employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
10/2013 to 01/2016
Store ManagerCompany Name – City, State
  • Interviewed job candidates and made staffing decisions
  • Managed staff of [15] sales associates, [2] team leaders and [4] assistant managers
  • Assigned employees to specific duties to best meet the needs of the store
  • Instructed staff on appropriately handling difficult and complicated sales
  • Hired, trained and evaluated personnel in sales and marketing
  • Examined merchandise to verify that it was correctly priced and displayed
  • Scheduled and led weekly store meetings for all employees
  • Increased profits through effective sales training and troubleshooting profit loss areas
  • Reported to the district manager regarding all store and staff issues
  • Trained and developed new associates on POS system and key sales tactics
09/2001 to 04/2013
Store ManagerCompany Name – City, State
  • Managed staff of [100] sales associates, [3] team leaders and [5] assistant managers
  • Promoted 12 Assistant Managers to Store Manager positions and over 20 sales associates to assistant manager positions
  • Increased volume of location from 3 million to 5 million over 4 years
  • Interviewed job candidates and made staffing decisions
  • Assigned employees to specific duties to best meet needs of store
  • Instructed staff on appropriately handling difficult and complicated sales
  • Hired, trained and evaluated personnel in sales and marketing
  • Examined merchandise to verify that it was correctly priced and displayed
  • Led opening or remodeling of 18 stores as New Store opening Project Manager
  • Reported to district manager regarding all store and staff issues
  • Trained and developed new associates on POS system and key sales tactics
  • Generated repeat business through exceptional customer service
  • Was two time winner of company's Gold Council award given to top store managers in field
  • Created new stockroom operations process with DM and RM that was implemented over entire chain
Education
1996
High School Diploma
Fleetwood Area High School - City, State
  • National Honors Society Academic Achievement Award
  • Top 10% of class
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Resume Overview

School Attended

  • Fleetwood Area High School

Job Titles Held:

  • Backstage SWS Manager
  • Store Manager

Degrees

  • High School Diploma

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