Backstage SWS Manager Resume Example
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BACKSTAGE SWS MANAGER
Professional Summary
Dedicated Store Manager with more than 15 years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales.
Skills
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Work History
05/2018 to Current
Backstage SWS ManagerLowe's Companies, Inc. – Fort Mill , SC
- Oversaw, trained and encouraged 8 colleagues and 2 direct report leaders, promoting culture of efficiency and performance
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth. Grew customer experience score for 8 consecutive quarters
- Drove Backstage sales to achieve half million dollars of growth ranking top 5 of 200 Backstage locations company-wide during 2018-2020
- Managed, hired and developed top talent to strengthen workflow and productivity
- Proactively identified performance gaps among colleagues and implemented process improvements to enhance merchandising skills and planning
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
02/2016 to 05/2018
Store ManagerLowe's Companies, Inc. – Tucson , AZ
- Oversaw, trained and encouraged 30 sales associates and 4 assistant managers, promoting culture of efficiency and performance.
- Analyzed and interpreted store trends with corporate and district leadership to facilitate planning.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Created work schedules according to sales volume and number of employees.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Scheduled and led weekly store meetings for management employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Reported to district manager regarding all store and staff issues, financial goals and sales.
- Generated repeat business by delivering exceptional customer service and positive engagement.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
10/2013 to 01/2016
Store ManagerLowe's Companies, Inc. – Kansas City , MO
- Interviewed job candidates and made staffing decisions
- Managed staff of [15] sales associates, [2] team leaders and [4] assistant managers
- Assigned employees to specific duties to best meet the needs of the store
- Instructed staff on appropriately handling difficult and complicated sales
- Hired, trained and evaluated personnel in sales and marketing
- Examined merchandise to verify that it was correctly priced and displayed
- Scheduled and led weekly store meetings for all employees
- Increased profits through effective sales training and troubleshooting profit loss areas
- Reported to the district manager regarding all store and staff issues
- Trained and developed new associates on POS system and key sales tactics
09/2001 to 04/2013
Store ManagerAmerican Eagle Outfitters – City , STATE
- Managed staff of [100] sales associates, [3] team leaders and [5] assistant managers
- Promoted 12 Assistant Managers to Store Manager positions and over 20 sales associates to assistant manager positions
- Increased volume of location from 3 million to 5 million over 4 years
- Interviewed job candidates and made staffing decisions
- Assigned employees to specific duties to best meet needs of store
- Instructed staff on appropriately handling difficult and complicated sales
- Hired, trained and evaluated personnel in sales and marketing
- Examined merchandise to verify that it was correctly priced and displayed
- Led opening or remodeling of 18 stores as New Store opening Project Manager
- Reported to district manager regarding all store and staff issues
- Trained and developed new associates on POS system and key sales tactics
- Generated repeat business through exceptional customer service
- Was two time winner of company's Gold Council award given to top store managers in field
- Created new stockroom operations process with DM and RM that was implemented over entire chain
Education
1996
High School Diploma
Fleetwood Area High School - City, State
Fleetwood Area High School - City, State
- National Honors Society Academic Achievement Award
- Top 10% of class
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Resume Overview
School Attended
- Fleetwood Area High School
Job Titles Held:
- Backstage SWS Manager
- Store Manager
Degrees
- High School Diploma
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