backserver resume example with 7+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Dependable and driven employee with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs. Capable server passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in formal and fast paced establishments.
Skills
Stocking and replenishing
Timely food delivery
Effective planning
Problem solving
Positive attitude
Responsible and reliable
Customer Service
Food Service Experience
Multi-Tasking
Food preparation and safety
Table clearing
Team Player
Positive reinforcement
Driven
Responsible alcohol service
ServSafe
Food Preparation
Creativity
Education
St Louis Community College, MeramecKirkwood, MO, Expected in 05/2022 ā āAssociate of Science:Paralegal - GPA:
Living Word Christain School, Expected in ā āHigh School Diploma: - GPA:
Work History
Rh - Backserver Tracy, CA, 10/2019 - Current
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Greeted and maintained relationships with regular customers.
Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Marriott International - Wine Bar Associate Saint Thomas, VI, 01/2019 - 10/2019
Improved quality processes for increased efficiency and effectiveness.
Monitored social media and online sources for industry trends.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept register accurate through correct billing, payment processing and cash management practices.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Greeted and maintained relationships with regular customers.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Assisted managers with quickly resolving service- and food-related issues.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Cultivated positive guest relations by managing information and orchestrating speedy seatings.
Monitored guests for intoxication and immediately reported concerns to management.
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Kept register accurate through correct billing, payment processing and cash management practices.
Starbucks - Barista City, STATE, 01/2014 - 04/2016
Recommended products based on solid understanding of individual customer needs and preferences.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Served individually made coffee drinks to over 100 customers daily.
Cultivated ability to recall customers' names and address each by name.
Prepared coffee, cleaned dining areas, opened register and carried out other opening duties.
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