To obtain a career within the customer service industry, utilizing
my background and experience coupled with my knowledge for both personal and professional growth. My
strengths include excellent time management, analytical, communication, investigative and customer service
skills with the ability to work effectively across multiple departments, Strong PC Skills, Very dependable, Quick
SKILLS & QUALIFICATIONS
MS Office,Word, Excel, Power Point
US Verify, Custom Match, Sales Force, First Advantage, ADP, Kronos, PeopleSoft, Workbrain, Connect
Banking and financial services
Time management,New hire orientation
Employment law knowledge
Affirmative Action compliance
Exceptional interpersonal skills
Personnel records maintenance
Background and Drug Test
Claim Adjuster (6-20) License.
Risk management assessor
HRIS applications proficient
Centralized team was new to the organization,
and as the second member, contributed to the design and structure for
Added responsibility given due to strong performance and capabilities.
Frequently supporting Director with escalations.
Diverse skill and training for multiple tasks within the team to support where needed.
Banking:Met monthly sales goals for 6 months straight.
Audited an HRIS database and received special recognition with a “Thank You Award.”
02/2015 to Current
Background Screening Adjudication CoordinatorAdecco Group Corporate － Jacksonville, FL
Responsible for supporting the background check adjudication process of candidates for colleague jobs, in
compliance with applicable laws and company procedures.
Reviews incoming criminal conviction questionnaires and identifies convictions disclosed by applicants.
Enters candidate conviction related information into database(s).
Compares convictions to current background check guideline matrix to determine eligibility for hire.
Reviews background screen results and identifies any discrepancies or falsifications.
Provides results to applicable hiring managers and team members.
Participates in special projects and performs other duties as assigned.
10/2012 to 02/2015
Retail Banker IIWoodforest National Bank － Jacksonville, FL
Process a variety of customer transactions accurately and efficiently in adherence to bank policies and
regulations such as cashing checks, processing deposits and withdrawals, loan payments, cash advances,
transfers, and issuing monetary instruments.
Open and performs account maintenance on certificate of deposit, consumer and business accounts; assists
with courtesy and collection calls as needed; seeks assistance from more knowledgeable branch staff when
Proactively seek ways to develop and expand customer relationships through marketing displays, call
programs, and other prospecting techniques.
Achieve personal sales and referral goals by identifying, marketing, and cross-selling banking products and
services beneficial to customer needs.
08/2001 to 02/2012
Leave of Absence SpecialistWINN-DIXIE STORES, INC － Jacksonville, FL
Administrated all leaves of absence include: medical, FMLA, STD, LTD, military, unpaid personal leaves, jury
duty, bereavement and workers compensation.
Coordinated all aspects of employee leave including FMLA, short-term disability, long-term disability and paid
and unpaid leaves of absence.
Ensured currency and compliance of all federal and state Human Resource laws (Section 125, COBRA. HIPAA, FMLA, ADA, etc) as they relate to the administration of all benefit plans and related plan documents.
Provided direct support to a HR leader and requires the ability to maintain strict confidentiality in handling
highly-sensitive, privileged and confidential information regarding the company and its team member.
Provided operational support through accurate processing of HRSS transactions including employee data
changes, compensation and job code changes, general deductions, transfers, new hire/re-hire, I-9, termination
paperwork and other human resources transactions.
Supported the HRSS and HRIS teams as needed with special projects, basic queries and security issues.
Identified trends and develops solution that will not only improve processes, but reduce transactional
errors/edits within record maintenance.
Analyzes trends and make recommendation to Supervisor to prevent
Performed query writing responsibilities to include, but not limited to: designing and building custom reports,
preparing regular daily, weekly, and monthly reports, and researching reporting issues as needed.
Demonstrated high quality, results-driven, prompt, and professional customer service and support to instill
confidence to internal and external customers.
Received Certification as a Certified Claim Adjuster (6-20) License.
08/2001 to 02/2012
Background and Drug Test Representative IIWINN-DIXIE STORES, INC － Jacksonville, FL
Served as subject matter expert in compliance and processing of all background screening and drug testing
issues, benefit and payroll related court orders, subpoenas and employment verifications, subpoenas, state
auditing requests, unemployment requests and department of transportation (DOT) requests.
Collaborated with state and federal government as needed for auditing and other purposes.
Identify and analyze transactional error/edit trends and provide process improvement recommendations to
the manager in support of continuous quality improvement.
Expeditiously initiate contact with employers, providers and injured workers provide results to Worker's
Conducted in urine, hair follicle and oral fluid drug testing services DOT, pre-employment, random, post-
accident and reasonable suspicion purposes.
Recorded data for each employee, including such information as addresses, weekly earnings, absences,
amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations.
Maintained professionalism at all times and used discretion when handling confidential data.
Team Player Award.
Associate of Science: Business AdministrationJones College － Jacksonville, FLOnline continuing education courses