Background Screening Adjudication Coordinator Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
To obtain a career within the customer service industry, utilizing my background and experience coupled with my knowledge for both personal and professional growth. My strengths include excellent time management, analytical, communication, investigative and customer service skills with the ability to work effectively across multiple departments, Strong PC Skills, Very dependable, Quick learner. 
  • MS Office,Word, Excel, Power Point
  • US Verify, Custom Match, Sales Force, First Advantage, ADP, Kronos, PeopleSoft, Workbrain, Connect
  • Human Resources
  • Banking and financial services
  • Vendor Management
  • Time management,New hire orientation
  • I-9 documentation
  • Administrated FMLA,
  • Employment law knowledge
  • Employee relations
  • Leadership skills
  • Benefits administrator
  • Affirmative Action compliance
  • Exceptional interpersonal skills
  • Labor agreements
  • Compensation administration
  • Regulatory compliance
  • Personnel records maintenance
  • Employee scheduling
  • Loss prevention
  • Background and Drug Test 
  • Organized
  • Excellent multi-
  • Claim Adjuster (6-20) License.
  • Data entry
  • Risk management assessor
  • Employee relations
  • HRIS applications proficient
  • Centralized team was new to the organization, and as the second member, contributed to the design and structure for efficiency.
  • Added responsibility given due to strong performance and capabilities.       
  • Frequently supporting Director with escalations.
  • Diverse skill and training for multiple tasks within the team to support where needed.
  • Banking:Met monthly sales goals for 6 months straight.        
  • Audited an HRIS database and received special recognition with a “Thank You Award.” 
Background Screening Adjudication Coordinator, 01/2015 to Current
Lakeland Financial Corporation Fort Wayne, IN,
  • Responsible for supporting the background check adjudication process of candidates for colleague jobs, in compliance with applicable laws and company procedures.
  • Reviews incoming criminal conviction questionnaires and identifies convictions disclosed by applicants.
  • Enters candidate conviction related information into database(s).
  • Compares convictions to current background check guideline matrix to determine eligibility for hire.
  • Reviews background screen results and identifies any discrepancies or falsifications.
  • Provides results to applicable hiring managers and team members.
  • Participates in special projects and performs other duties as assigned.
Retail Banker II, 09/2012 to 01/2015
Acadia Healthcare Inc. Lawrence, MA,
  • Process a variety of customer transactions accurately and efficiently in adherence to bank policies and regulations such as cashing checks, processing deposits and withdrawals, loan payments, cash advances, transfers, and issuing monetary instruments.
  • Open and performs account maintenance on certificate of deposit, consumer and business accounts; assists with courtesy and collection calls as needed; seeks assistance from more knowledgeable branch staff when necessary.
  • Proactively seek ways to develop and expand customer relationships through marketing displays, call programs, and other prospecting techniques.
  • Achieve personal sales and referral goals by identifying, marketing, and cross-selling banking products and services beneficial to customer needs.
Leave of Absence Specialist, 07/2001 to 01/2012
Bgc Partners Buffalo, NY,
  • Administrated all leaves of absence include: medical, FMLA, STD, LTD, military, unpaid personal leaves, jury duty, bereavement and workers compensation.
  • Coordinated all aspects of employee leave including FMLA, short-term disability, long-term disability and paid and unpaid leaves of absence.
  • Ensured currency and compliance of all federal and state Human Resource laws (Section 125, COBRA. HIPAA, FMLA, ADA, etc) as they relate to the administration of all benefit plans and related plan documents.
  • Provided direct support to a HR leader and requires the ability to maintain strict confidentiality in handling highly-sensitive, privileged and confidential information regarding the company and its team member.​
HRSS Representative II, 07/2001 to 01/2012
  • Provided operational support through accurate processing of HRSS transactions including employee data changes, compensation and job code changes, general deductions, transfers, new hire/re-hire, I-9, termination paperwork and other human resources transactions.
  • Supported the HRSS and HRIS teams as needed with special projects, basic queries and security issues.
  • Identified trends and develops solution that will not only improve processes, but reduce transactional errors/edits within record maintenance.
  • Analyzes trends and make recommendation to Supervisor to prevent reoccurrences.
  • Performed query writing responsibilities to include, but not limited to: designing and building custom reports, preparing regular daily, weekly, and monthly reports, and researching reporting issues as needed.
  • Demonstrated high quality, results-driven, prompt, and professional customer service and support to instill confidence to internal and external customers.
  • Received Certification as a Certified Claim Adjuster (6-20) License.
Background and Drug Test Representative II, 07/2001 to 01/2012
  • Served as subject matter expert in compliance and processing of all background screening and drug testing issues, benefit and payroll related court orders, subpoenas and employment verifications, subpoenas, state auditing requests, unemployment requests and department of transportation (DOT) requests.
  • Collaborated with state and federal government as needed for auditing and other purposes.
  • Identify and analyze transactional error/edit trends and provide process improvement recommendations to the manager in support of continuous quality improvement.
  • Expeditiously initiate contact with employers, providers and injured workers provide results to Worker's Compensation.
  • Conducted in urine, hair follicle and oral fluid drug testing services DOT, pre-employment, random, post- accident and reasonable suspicion purposes.
Desktop Support, 07/2001 to 01/2012
  • Served as the initial point of contact for resolution of dissolution of desktop/work group related problems in a 1400-user environment.
  • Established reputation for prompt and demonstrated high quality, results-driven, prompt, and professional customer service and support to instill confidence of technical support.
  • Achieved Dell Premier Support certification.
  • Analyzed business operations and recommend strategies to improve performance.
  • Consistently completed project in accordance with established deadlines and customer expectations.
  • Assisted in the training of new customer service agents.
  • Designed and implemented new vendor contact process resulting in annual savings of $1.6 million.
  • Researched and processed A/R credits, A/R debits, A/R adjustments, charge-backs, Refunds, A/R write offs, and NSF.
  • Trained new customer service agents.
  • Exceeded expectations in all annual reviews.
TKS Adjuster / Payroll Coordinator, 05/1999 to 07/2001
  • Time keeper for a team of 68 employees.
  • Adjusted and made corrections with employee time.
  • Reviewed and monitored CMS on a daily basis.
  • Recorded data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations.
  • Maintained professionalism at all times and used discretion when handling confidential data.
  • Team Player Award.
Associate of Science: Business Administration, Expected in
Jones College - Jacksonville, FL
Online continuing education courses

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Resume Overview

School Attended
  • Jones College
Job Titles Held:
  • Background Screening Adjudication Coordinator
  • Retail Banker II
  • Leave of Absence Specialist
  • HRSS Representative II
  • Background and Drug Test Representative II
  • Desktop Support
  • TKS Adjuster / Payroll Coordinator
  • Associate of Science

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