Committed and motivated Professional with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
- Advanced Computer Abilities: Excel, PowerPoint, SPSS, Word, LPS, Case Aware, PC Law, Time Matters;❖ ❖
- Effective Communicator;
- Cognitive behavioral training;
- State and federal legal knowledge;
- Time management;
- Problem solving expertise;
- Motivational
- ability to analyze and diagnose complex situations/issues;
- excellent written and oral communication skills; ❖ able to handle high volume requests and deadlines; ❖
- able to operate, at all times with a functional awareness of all aspects of the policy and legal implications of making hiring decisions
- Excellent Customer Service
Coursework in:
Juvenile Justice and Deviance in Society
Sociology and Psychology
Criminal Law and Public Administration
Coursework in the areas of Sociology and Gender Studies
Worked as a Team to develop the first Background Compliance program that evaluates Background Reports in order to meet Client needs while still being in accordance with relevant State/Federal Laws, and EEOC guidance in order to mitigate risk for the Company.
Durant, OK, 10/2013 - Current
- Responsible for reviewing and analyzing Service Agreements to identify drug and background check requirements.
- Provide consultation during contract negotiation to internal partners relevant to client background contract language, client requirements, as well as state and federal laws and regulations.
- Develop and maintain internal database of client background check requirements and approved background vendors.
- Evaluate completed background investigation results and determine applicants eligibility for employment based on Allegis Group, Client, State and Federal law, EEOC guidance and Fair Credit Reporting Act (FCRA) requirements.
- Communicate applicant eligibility to field office points of contact.
- Educate and reinforce the company's background investigation policies and procedures to field office and corporate personnel.
- Educate field office personnel on how to order and retrieve results on the background check website.
- Educate and promote the capability of the background screening provider's system functionality and how field offices can use this functionality to assist them in developing and managing their own office background check program.
- Work directly with field offices, corporate personnel, and clients to obtain service agreements or utilize internal documents to establish and create custom client background check packages.
- Act as a liaison between our field offices and corporate personnel and background screening provider.
- Assist in departmental administrative duties, as assigned.
- Manage relationships with client required background vendors
- Review client service agreements to determine background check requirements
- Create compliant background check packages/services with vendor(s)
- Investigate customer, vendor and overall service issues.
- Management of the adjudication process including, but not limited to, required documentation and timely completion of processes.
City, STATE, 02/2011 - 05/2013
- determined staffing requirements
- hired and trained new staff
- supervised direct reporting staff according to overall company policy
- applied strategic planning to determine company, department or unit objectives
- set employee goals and objectives
- monitored staff performance including performance reviews
- delegated work duties to staff to attain objectives
- monitored and assisted staff with work progress
- planned and implement procedures and systems to maximize operating efficiency
- co-ordinated financial and budget activities for maximum operational efficiency
- reviewed performance data (financial, sales and activity reports) to monitor and measure productivity, goal progress and activity levels
City, STATE, 02/2012 - 09/2012
- Responsible for all activities involving quality assurance and compliance with applicable regulatory requirements; conducted audits and reviewed/analyzed data and documentation
- Communicated with employees to disseminate information
- Have knowledge of commonly-used concepts, practices, and procedures of the FCRA employment screening and reporting regulations.
- Examined documents for completeness, accuracy, or conformance to standards
- Performed typing and data entry for extended durations
- Coordinated staff in clerical support settings
City, STATE, 09/2010 - 11/2010
Assisted in administrative work that facilitated cognitive behavioral programs with residents in a group setting.
Strategic Planning, Contract Revision, Quality Assurance, FCRA compliance regulations, relevant Local and Federal Hiring laws in accordance with EEOC
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Length
- Personalization
- Strong Summary
- Target Job
Resume Overview
School Attended
- Boston University
- Salisbury University
- Community College of Baltimore County
Job Titles Held:
- Background Compliance Analyst
- Manager/Swim Instructor
- Quality Assurance Specialist
- Administrative Assistant (Volunteer)
Degrees
- MA
- BA
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
