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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
[Job Title] well-versed in identifying potential risks and using common sense in high-stress situations.
Skills
  • Microsoft Office proficiency
  • Professional, editing, and proofreading abilities
  • Ability to deliver state-of-the-art customer service
  • Proficient skills in executing conflict resolution and mediation

  • Theft prevention training
  • Superior customer service
  • Crisis intervention training
  • Risk analysis training
  • Conflict resolution techniques
Work History
04/2016 to Current
Background Check Specialist II Global Aviation Services Sterling, VA,
  • Compose written rationale and recommendations for EEC's legal counsel review, approving or denying a BRC applicant's suitability for a position that requires or has the potential for unsupervised contact with children.
  • Maintain confidentiality of BRC information in accordance with all applicable laws and regulations concerning the access to and dissemination of the information.
  • Provide technical assistance to EEC licensed and approved programs, EEC staff, and background check applicants regarding reading and understanding BRC reports including: state and national Criminal History Record Information (CHRI), Massachusetts Criminal Offender Record Information (CORI) and Sexual Offender Record Information (SORI), and Department of Children & Families (DCF) supported 51B reports.
  • Conduct DCF checks and update the EEC BRC database with the results, Redact DCF reports in accordance with established guidelines.
  • Receive and review documentation submitted by BRC applicants for consideration of their suitability to work in a setting that requires or has the potential for unsupervised contact with children.
  • Receive and review CORI results from the Massachusetts Department of Criminal Justice Information Systems (DCJIS), SORI result from the Massachusetts Sex Offender Registry Board (SORB), as well as CHRI results from the Federal Bureau of Investigation and the Massachusetts State Police determine the appropriate crime category and code EEC BRC database accordingly.
  • Work closely with field staff to share information and facilitate completion of the background record check process.
  • Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.




03/2015 to 06/2015
Passenger Service Agent South Carolina Job Board Fox Valley, SC,
  • Checked in passengers at ticket counter and distributed boarding passes,Tagged baggage and route to the appropriate location for screening and loading, Accepted baggage for check-in and collected baggage charges.
  • Assisted passengers departing flights by providing clear, brief, and considerate information; Operated paging and statement systems at the gate as necessary.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Monitored and reported suspicious activities to local authorities.



04/2014 to Current
Background Check Specialist I Department Of Early Education And Care, Commonwealth Of Massachusetts City, STATE,
  • Provide technical assistance to EEC licensed and approved programs, EEC staff, and background check applicants regarding reading and understanding BRC reports including: state and national Criminal History Record Information (CHRI), Massachusetts Criminal Offender Record Information (CORI) and Sexual Offender Record Information (SORI), and Department of Children & Families (DCF) supported 51B reports.
  • Provide overall administrative support to the Background Record Check (BRC) unit including processing mail, data-entering information into EEC's BRC database, filing records, and composing and sending correspondence to BRC stakeholders.
  • Conduct DCF checks and update the EEC BRC database with the results, Redact DCF reports in accordance with established guidelines.
  • Receive and review documentation submitted by BRC applicants for consideration of their suitability to work in a setting that requires or has the potential for unsupervised contact with children.  
  • Receive and review CHRI results from the Federal Bureau of Investigation and the Massachusetts State Police, CORI results from the Massachusetts Department of Criminal Justice Information Systems (DCJIS), SORI results from the Massachusetts Sex Offender Registry Board (SORB), determine the appropriate crime category and code EEC BRC database accordingly.
  • Performed Grant review for Universal Pre-Kindergarten Grant.




03/2012 to 04/2014
Program Coordinator I-CORI Analyst Department Of Children And Families, Commonwealth Of Massachusetts City, STATE,
  • Performed record checks that include utilization of the CORI system for screeners, field investigators, and foster/pre-adoptive social workers;
  • Retrieved and analyze FBI and Sex Offender Registry data and coding of findings, in accordance with Executive Office of Health and Human Services guidelines and Department of Children and Families policy;
  • Reviewed arraignments and categorized offenses based on severity and disposition outcome;
  • Maintained working relationships with Area, Regional and Central Office CORI liaisons and staff ;
  • Assisted with training and technical assistance activities, maintain updated files, and assist in resolving CORI concerns and questions;
  • Performed extensive data searches using multiple information systems, performance of extensive data entry and electronic mail communication of findings to requesting staff;
  • Requested, and updated results in Family Net for sealed criminal records from the criminal history systems board;
  • Researched Department of Children and Families involvement, redacted intake reports, case dispositions, and decision comments for contracted foster agencies.



07/2008 to 11/2010
Program Coordinator I Department Of Children And Families, Commonwealth Of Massachusetts City, STATE,
  • Maintained schedule for General Counsel and ensured all relevant materials/briefings were received in advance of each meeting/discussion.
  • Tracked and assigned adoption record request reviews, presentments and subpoenaed/recorded requests.
  • Administered phone coverage for the office, alerted staff to time-sensitive matters, and returned calls on behalf of General Counsel and staff.
  • Edited and delivered legal documents to government agencies and various courts, and coordinated any necessary follow-up.
  • Gathered, submitted and tracked child abuse investigations to Education and Secondary Education and Office of Child Advocates.
  • Tracked and processed correspondence with CORI unit for Central Registry Checks requested by Juvenile Court.
  • Managed Parental Claim Registry and drafted parental affidavits in adoption cases, processed and tracked Motions to Waive forms.
  • Investigated and tracked child fatality cases, and determined abuse cases that require further review.
  • Managed personnel tasks as directed by the General Counsel including overtime, posting of vacancies, and other liaison work with HR, obtained and reported staff time and schedules, benefit and leave information.




04/2004 to 06/2008
Environmental Services Cabinet, Executive Assistant Mayors Office, City Of Boston City, STATE,
  • Served as an Executive Assistant for the Chief of Environmental and Energy Services, Director of Energy Policy, Chief of Staff of Environmental and Energy Services.
  • Scheduled and coordinated both internal and external meetings and conference calls, including the booking of locations and conference call numbers, as well as coordinated travel arrangements, including flights, ground transportation, and hotel accommodations for the Chief of Environmental and Energy Services.
  • Acted as a liaison to senior city officials, and Interfaced with internal and external contacts on all levels. Also served as a liaison with other departments and divisions in order to coordinate activities, procedures or processes and to troubleshoot as needed.
  • Supervised training, directing and evaluating seasonal staff, and volunteers and trained seasonal staff when required.
  • Maintained files and records such as complaint, correspondence, electronic ad telephone responses/inquiries, and maintained paper filing system and confidential records for the cabinet; Researched data for Landmarks Department.
  • Performed site visits for Boston Parks Department, Inspectional Services Department, and Recycling Program, responded to and resolved constituent concerns pertaining to Inspectional Services and Parks Department.






Education
Expected in April 2012
Nail Technician Program: Nail Technician
New England Hair Academy - Malden, MA
GPA:



Expected in September 2017
Bachelor of Arts: Psychology/Sociology
University of Massachusetts - Boston - Boston, MA
GPA:




Expected in May 2001
Associate of Science: Business
Bay State College - Boston, MA
GPA:
Business Administration

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Resume Overview

School Attended

  • New England Hair Academy
  • University of Massachusetts - Boston
  • Bay State College

Job Titles Held:

  • Background Check Specialist II
  • Passenger Service Agent
  • Background Check Specialist I
  • Program Coordinator I-CORI Analyst
  • Program Coordinator I
  • Environmental Services Cabinet, Executive Assistant

Degrees

  • Nail Technician Program
  • Bachelor of Arts
  • Associate of Science

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