Avp Application Development Support Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Highly motivated IT Director with over 15 years of experience delivering and supporting IT solutions with a proven record in building strategic alliances and consistently achieving organizational goals. Technically sound leader with a strong background in software development and applications support. Multi-lingual leader who understands the dynamics of managing teams onsite and offshore.

  • Led transformation effort to implement Agile Methodology and SCRUM teams.
  • Led project effort to move applications portfolio to the Cloud.
    Effectively managed the IT Finance Systems SW/HW budget of approximately $10M.
  • Spear headed the design and implementation of a service layer middleware interface to manage payments processing with internal legacy systems and bank institutions.
  • Led a team of software engineers that designed and developed a Sales Tracking System.
  • I am personally proud my mentoring and coaching skills were key in the development of several leaders at Assurant.
  • Project Management
  • Good listening skills
  • Planning and Coordination
  • Critical thinking
  • Troubleshooting
  • Organization and Time management
  • MS Office
  • Supervision
  • Analytical skills
Work History
08/2009 to 04/2020 AVP Application Development & Support Pae Government Services Inc | Hill Air Force Base, UT,

Member of the Corporate Applications leadership team. Responsible for the
day to day and long-term direction of corporate applications and tools. Led
multiple teams (23 EE) of developers, analysts, and testers with overall
development and support responsibilities.
Responsibilities and accomplishments included:
- Execution and implementation of technology innovation initiatives.
Articulate team’s vision, goals, strategies and roadmap.
- Monitor and ensure system stability and availability 24/7/365.
- Develop procedures and policies to enforce department’s standards and
best practices.
- Implementation of company-wide policies on security, data protection and privacy regulations.
- Recruit, retain, develop and mentor staff.
- Conduct performance reviews, individual development and improvement
- Partner with business customers in the execution of strategies.
- Lead/Manage projects to build, enhance, upgrade applications to meet
business needs.
- Evaluate and implement vendor products with participation in contract
negotiation and legal review.
- Manage IT HW/SW and salary budgets for my team (approximately $6
- Lead and guide the execution of technology modernization and
transformational initiatives.
- Facilitate best user experience through continuous support, training classes, webinars.
- Establish SLA and OLA in partnership with business customers.
- Manage team of software engineers supporting ERP System (Finance) and
its integrations.
- Manage multiple SCRUM teams.

06/2005 to 08/2009 Director of Application Development and Support Assurant Inc | City, STATE,

Led team of software engineers (15 FTEs) responsible for the support and
development of applications in Treasury, Investments, Legal and Regulatory Compliance. Strong background in software development cycle. Able to take a project from initial startup and analysis through production
deployment. Responsibilities and accomplishments included:
- Provide leadership and direction to comply with software development and SDLC standards.
- Lead development and support activities for 85+ applications/tools.
Manage projects, requirements and prioritization in direct partnership with
- Ensured successful project completions, by effectively coordinating
resources and timetables.
- Oversee architecture design, implementation, testing and deployment of IT solutions.
- Effectively communicate with business customers, upper management and direct reports.
- Managed relationships with multiple key vendors for SW contract renewal
and payments.
- Work closely with business partners to scope, define and justify initiatives
and projects.
- Participate in the creation and maintenance of operational policies, business continuity/disaster recovery plans, procedures, standards, guidelines, and best practices.
- Key member of the Software Architecture committee involved in design
decisions of systems.
- Led the design, development, and implementation of a Mortgage Tracking
- Led the design, development, and implementation of a middleware data
service component to streamline and standardize system integrations with
internal and external systems.
- Led the design, development, and implementation a generic web interface
between a SaaS Account Reconciliation system and multiple internal
- Led the selection and implementation of a new check printing system on-premise.

06/2000 to 06/2005 System Manager Assurant Inc | City, STATE,

Led a team of 7 developers responsible for the technical support of Treasury, and other functions, such as sales and IT Financial Services. Responsibilities and accomplishments included:
- Lead the development and application support team that supports systems and end users.
- Manage project requests, requirement and prioritization in direct partnership with business.
- Provide technology vision and guidance in the development and
implementation of IT solutions.
- Work closely with end users to ensure alignment and satisfaction with
application systems.
- Active participant in the design and development of a Cash Flow
Management system.
- Spear-headed the design and development of a middleware data service
interface layer to streamline integrations between enterprise systems and
banks for check printing.
- Led design and development of an internal Fund Transfer System including a Mobile component.
- Led design, development, and implementation of a sales tracking system.
- Led multiple 3rd party Software upgrades on premise.

06/1994 to 06/2000 Software Developer (Lead and Senior) Assurant Inc | City, STATE,

Technical lead supporting all development and support activities of several
corporate systems. Notable accomplishments include:
- Led team of developers in the design and implementation of a sales system
to replace an obsolete vendor system.
- Participated as a member of the development team that designed and
implemented an IT budget and planning tool.

Expected in 03/1986 Associate of Science | SYSTEM ENGINEERING/Computer Science Instituto Technologic De Santo Domingo (INTEC), Santo Domingo, Dominican Republic, GPA:

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Instituto Technologic De Santo Domingo (INTEC)
Job Titles Held:
  • AVP Application Development & Support
  • Director of Application Development and Support
  • System Manager
  • Software Developer (Lead and Senior)
  • Associate of Science

Similar Resume

View All
Application Development Support Analyst (Promoted)
Application Development Support Analyst