Soft Add-on product business analyst with exceptional planning and implementation capabilities. Vast automotive finance background..
Attended Six Sigma events each year.
Certified in College job recruiting
Certified in Interviewing skills
Identified "bottlenecks" and implemented new and improved processes and policies. Reviewed add-on automotive products which were being sold by auto dealer and included in the finance contract. Reviewed state regulations along with specific Ford Motor Credit Company requirements. Products that were reviewed included Guaranteed Auto Protection, Vehicle Service Contracts, Maintenance Agreements, Tire and Wheel protection, etc....
Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.
Team created to handle all Total Losses. Accounts included customers with no automobile insurance, Guaranteed Auto Protection and accounts with automobile insurance but no GAP insurance. Followed with insurance companies for timely and accurate settlements.
Documented process flows and developed requirements for functional improvements and enhancements. Strong leadership abilities displayed in training employees on handling of customers contacts. Job functions were clearly defined and each was aware of expectations. Past due accounts were handled professionally but firmly.
Began my career at Ford Credit in the Collection department. Completed condition reports on repossessed vehicles. Went in the field to automobile dealers whom had their credit line with Ford Credit and inspected vehicles on lot.
Promoted to Dealer Service Analyst. Decisioned retail and lease finance contracts. Completed dealer financial statements.
Emphasis in problem solving for professionals
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