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automotive service writer resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Results-driven Service Advisor with more than six years of experience in customer service who acts as the intermediator between service technicians and customers, explaining the Service Technician's recommendations to the customer in easy-to-understand language and suggesting up-sell opportunities to keep the customer's vehicle safe. Professional Automotive Service Writer with six years of experience working at dealership repair shops. Comfortable working in high demand, fast-paced business while providing courteous professional service to new and established customers.

Skills
  • Warranty processing
  • Status reports maintenance
  • Client communication
  • English Fluency
  • Cost estimates
  • Managing status reports
  • Estimating costs
  • Schedule Coordination
  • Processing warranties
Work History
Automotive Service Writer, 07/2020 - 01/2021
Autosource Motors Los Angeles, CA,
  • EXPERIENCE.
  • Initiates automotive services and repairs by ascertaining performance problems and services requested.
  • Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
  • Ascertains automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
  • Develops estimates by costing materials, supplies, and labor.
  • Calculates customer’s payment, including deductibles.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
  • Obtains approval signatures and enters RO into service database system.
  • Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
  • Maintains automotive records by recording problems and corrective actions planned.
  • Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Work Hours & Benefits] This is a great place to include details about your company’s working hours and benefits.
  • Tell prospective service writers about overtime requirements, flexible hours or work-week structures, and any necessary travel.
  • You can also highlight any office perks or benefits you bring to the table, like loaner vehicles, paid parental leave, or childcare reimbursement.
  • Advisor Qualifications / Skills:.
  • Equipment Maintenance.
  • Problem solving.
  • Reporting research results.
  • Quality focus.
  • Productivity.
  • Estimating.
  • Product knowledge.
  • Customer service.
  • Safety management Education and Experience Requirements:.
  • High school diploma, GED, or equivalent.
  • 2-plus years of experience in a service advisor role strongly preferred.
  • Experience or certification with specific manufacturer is a bonus.
  • Computer and point-of-sale proficiency.
  • Previous customer service experience.
  • Valid driver’s license with an acceptable driving record.
  • Greeted and registered customers requiring service and directed automobiles to service garage.
  • Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
  • Used Ignite computer system to enter customer information, create service records, order parts and develop cost estimations.
  • Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
BMW, Service Advisor, 05/2017 - 03/2020
Bobby Rahal Automotive Group - Pittsburgh Canonsburg, PA,
  • Used a consultative selling process to assist customers in planning for ongoing required maintenance.
  • Received proper authorization from the customer before completing any work on a vehicle.
  • Implemented and maintained a clear service marketing program.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.
  • Documented problems and corrective actions to maintain records.
Assistant Service Advisor, 06/2016 - 05/2017
Jim Burke Ford-Sterling Bakersfield, CA,
  • Assisted in keeping all areas of the service department clean and orderly for customers and staff.
  • Offered customers refreshments and made appropriate introductions to service personnel.
  • Moved, rearranged and retrieved vehicles in a safe, considerate manner.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Documented problems and corrective actions to maintain records.
  • Escalated incidents to next level to remain compliant with company's standards and procedures.
  • Handled customer issues with confidence, using verbal and excellent listening skills, to provide effective resolution.
Dealer Exchange Manager/Specialist, 05/2015 - 06/2016
Darcars Silver Spring City, STATE,
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Transformed nationwide territory revenue by leveraging strategic business development plan.
  • Established successful account relationships with clients and Service Technicians by building rapport and maintaining consistent communication.
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
Education
Associate of Science: Information Technology, Expected in 03/2023
-
Prince George's Community College - Upper Marlboro, MD
GPA:
Status -
High School Diploma: , Expected in 05/2013
-
Eleanor Roosevelt High School - Greenbelt, MD
GPA:
Status -
Accomplishments
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved high Customer Service Satisfaction ratings.


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Resume Overview

School Attended

  • Prince George's Community College
  • Eleanor Roosevelt High School

Job Titles Held:

  • Automotive Service Writer
  • BMW, Service Advisor
  • Assistant Service Advisor
  • Dealer Exchange Manager/Specialist

Degrees

  • Associate of Science
  • High School Diploma

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