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automotive mechanic resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Great problem-solver with strong background as qualified mechanic and customer service representative. Knowledgeable about different automotive systems, parts and typical problems. Brings proven abilities in locating sources of faults and completing quality repairs.

Skilled automotive repair professional with a solid history of success working on both domestic and import vehicles. Competent in locating problems and performing timely, accurate repairs. Offering 5+ years in the field and a hardworking, reliable nature.

Skilled automotive repair professional with a solid history of success working on both domestic and import vehicles. Competent in locating problems and performing timely, accurate repairs. Offering 5+ years in the field and a hardworking, reliable nature.

Skills
  • Brake servicing
  • Estimations expertise
  • Repair documentation
  • Alignment experience
  • Vehicle inspections
  • Recordkeeping skills
  • Bay maintenance
  • Coolant flushes
  • Engine overhauls
  • Troubleshooting skills
  • Electrical circuits diagrams
  • Troubleshooting and diagnostics
  • Engine repair
  • Operating pneumatic tools
  • Electrical understanding
Experience
Automotive Mechanic, 05/2015 - 04/2021
Legislative Branch Dayton, OH,
  • Executed preventive and corrective maintenance on work trucks and other vehicles.
  • Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
  • Conducted test drives before and after repair services.
  • Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
  • Completed standard inspections to assess wear and damage to vehicles.
  • Monitored shop equipment to maintain safe working condition.
  • Removed old oil, replace filters and added correct amount of new [Type] oil.
  • Used technical manuals and repair documentation to plan and implement high-quality corrections to various owner issues.
  • Kept detailed records of repairs, labor involved and parts used.
  • Maintained garage safety protocols to meet regulatory and company expectations.
  • Helped customers achieve even wear on tires with timely rotation and balancing.
  • Assessed tread depth and discussed safety levels with customers.
Customer Service Representative, 08/2014 - 10/2017
Mci Pooler, GA,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Exceeded company productivity standards on consistent basis.
Cook Supervisor, 08/2014 - 08/2017
State Of Delaware Talleyville, DE,
  • Trained kitchen workers on culinary techniques.
  • Supervised kitchen food preparation in demanding, high-volume environments.
  • Performed as head chef to maintain team productivity and restaurant quality.
  • Assessed inventory levels and placed orders to replenish goods before supplies depleted.
  • Helped staff adhere to tough restaurant requirements through practical discipline and motivation.
  • Oversaw kitchen employee scheduling to meet coverage needs and avoid wasted labor.
  • Established and maintained regular maintenance schedule, keeping kitchen tools and equipment in operable condition.
  • Monitored food products, driving quality, freshness and integrity.
  • Conducted frequent line checks to keep food at proper temperatures in holding zones.
  • Assisted with interviewing, hiring and training kitchen personnel.
  • Improved performance of team members resulting in high-quality meals produced daily.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
  • Maintained optimal inventory levels and kept food costs in line with budget limitations.
Lead CSR, 03/2011 - 05/2013
Circle K Stores, Inc. Ramsey, MN,
  • Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
  • Trained new employees on company customer service policies and service level standards.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
  • Directed inbound calls in phone queues to improve call flow.
  • Oversaw customer support services for multiple locations.
  • Processed customer account changes with proprietary software.
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
  • Responded to customer concerns and implemented changes to accounts to resolve issues.
  • Assisted customers with questions and resolution of issues to maintain high satisfaction ratings.
  • Demonstrated in-depth knowledge of products, services and policies to coach team members.
  • Set attainable daily, weekly and monthly goals and game plans.
  • Escalated issues to correct individuals when typical procedures did not achieve resolution.
  • Made certain associates adhered to schedules to achieve service goals.
  • Attended job training to sharpen skills and keep informed of new products.
  • Consulted with customers regarding needs and addressed concerns.
  • Partnered with fellow team members on new customer service program to promote seamless transitions.
  • Delivered expert technical support to customers and resolved broad array of issues.
Education and Training
Associate of Arts: , Expected in 05/2020
-
Southern New Hampshire University - Hooksett, NH
GPA:
Status -
Associate of Science: , Expected in 04/2020
-
Liberty University - Lynchburg, VA
GPA:
Status -
High School Diploma: , Expected in 05/2010
-
Neosho High School - Neosho, MO
GPA:
Status -

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Liberty University
  • Neosho High School

Job Titles Held:

  • Automotive Mechanic
  • Customer Service Representative
  • Cook Supervisor
  • Lead CSR

Degrees

  • Associate of Arts
  • Associate of Science
  • High School Diploma

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