Service-oriented Inventory control and record keeping
Dynamic, friendly hostess Staff scheduling
Natural leader Food service background
Strong work ethic Point of Sale (POS) system operation
Passion for customer satisfaction serve safe certified
Experience
08/2015 to Current
Ast. ManagerAu Bon Pain － University Park, PA
Correctly calculated inventory and ordered appropriate supplies.
Recognized and formally acknowledged outstanding staff performance to boost
company morale and productivity.
Actively participated in ongoing customer service programs to build sales and
rapport in the community.
Promoted a positive atmosphere and went above and beyond to guarantee each
customer received exceptional food and service.
Led and directed team members on effective methods, operations and procedures.
Prepared for and executed new menu implementations.
Maintained a safe working and guest environment to reduce the risk of injury and
accidents.
Created fun team building activities to engage staff in up-selling to meet revenue
targets.
Purchased adequate quantities of necessary restaurant items, including food,
beverages, equipment and supplies.
07/2014 to 08/2015
Ast. ManagerQuaker Steak & Lube - 501 Benner Pike － State College, PA
Met, greeted and encouraged feedback from customers and used feedback to implement
positive changes within the restaurant.
Carefully interviewed, selected, trained and supervised staff.
Clearly and promptly communicated pertinent information to staff, such as large
reservations or last minute menu changes.
Interacted positively with customers.
Organized special events in the restaurant, including bike night and car cruse in.
Correctly calculated inventory and ordered appropriate supplies.
Strategically developed effective marketing plans to increase sales and profits while
managing costs.
Recognized and formally acknowledged outstanding staff performance to boost
company morale and productivity.
Actively participated in ongoing customer service programs to build sales and
rapport in the community.
Promoted a positive atmosphere and went above and beyond to guarantee each
customer received exceptional food and service.
Led and directed team members on effective methods, operations and procedures.
Prepared for and executed new menu implementations.
Oversaw front of house personnel to maintain adequate staffing and minimize
overtime.
Maintained a safe working and guest environment to reduce the risk of injury and
accidents.
Skillfully interacted with external vendors to obtain the best quality in pricing and
product.
Conducted timely performance evaluations for all front of house staff.
Effectively managed payroll and timekeeping, including completion of the proper
paperwork for new hires and terminations.
Promoted the business through participation in and sponsorship of community
events.
Created fun team building activities to engage staff in up-selling to meet revenue
targets.
Purchased adequate quantities of necessary restaurant items, including food,
beverages, equipment and supplies.
08/2013 to 08/2014
Ast. ManagerState College, PA
Carefully interviewed, selected, trained and supervised staff.
Clearly and promptly communicated pertinent information to staff, such as large
reservations or last minute menu changes.
Interacted positively with customers.
Correctly calculated inventory and ordered appropriate supplies.
Recognized and formally acknowledged outstanding staff performance to boost
company morale and productivity.
Actively participated in ongoing customer service programs to build sales and
rapport in the community.
Promoted a positive atmosphere and went above and beyond to guarantee each
customer received exceptional food and service.
Led and directed team members on effective methods, operations and procedures.
Prepared for and executed new menu implementations.
Oversaw front of house personnel to maintain adequate staffing and minimize
overtime.
Maintained a safe working and guest environment to reduce the risk of injury and
accidents.
Developed, implemented and managed business plans to promote profitable food and
beverage sales.
Skillfully interacted with external vendors to obtain the best quality in pricing and
product.
Conducted timely performance evaluations for all front of house staff.
Effectively managed payroll and timekeeping, including completion of the proper
paperwork for new hires and terminations.
Created fun team building activities to engage staff in up-selling to meet revenue
targets.
Purchased adequate quantities of necessary restaurant items, including food,
beverages, equipment and supplies.
Met, greeted and encouraged feedback from customers and used feedback to implement
positive changes within the restaurant.
Education and Training
1994
High School DiplomaWest Snyder High School － Beaver Springs, Pa
Skills
business plans, customer service, special events, inventory, team building, managing, marketing plans, payroll, personnel, pricing, quality, rapport, selling, sales, staffing
