Enthusiastic Assistant Manager offers over 10 years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about retail operations and best practices to maintain effective operational output.
Hardworking and reliable.
Highly organized, proactive and punctual with team-oriented mentality.
Skills
Merchandising
Product and service knowledge
Inventory management
Staff development
Time Management
Customer relations
Retail operations management
Experience
Ast Manager, 06/2015 - 10/2019 Accentcare – Palmdale, CA,
Planned and prepared workflow schedules, delegating tasks for 8-member team.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Completed inventory audits to identify losses and project demand.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Enhanced sales by implementing merchandising and promotional improvements.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Trained team of 10 to deliver outstanding customer service, boosting customer satisfaction ratings.
Delegated daily tasks to team members to optimize group productivity.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Engaged with patient family and friends to provide courteous, efficient visit experience.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Administered medications and educated patients and families on correct at-home administration.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Store Manager, 04/2006 - 12/2010 L.E Belcher – City, STATE,
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Maintained current accounts and deposited funds to keep on-site cash low.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Fostered healthy team environments to promote collaboration and boost productivity.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Strengthened work flow productivity by hiring, managing and developing top talent.
Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Oversaw POS operations and cash management to reduce errors.
Hired, trained, evaluated performance and enforced disciplinary actions for 8 associates.
Managed inventory tracking and physical inventory counts to minimize loss.
Trained employees on store security, monetary procedures and customer service expectations.
Rotated inventory from oldest to newest to maintain fresh stock.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Resolved customer problems by investigating issues, answering questions and building rapport.
Interviewed, hired, supervised and trained [Number] employees and instituted mentoring program to develop skills, leadership and employee excellence.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Oversaw company merger to drive seamless transition and integration of operations.
Ast Manager/Store Manager, 01/2005 - 10/2006 Family Dollar Stores Inc. – City, STATE,
Hired, trained, evaluated performance and enforced disciplinary actions for 12 associates.
Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Trained employees on store security, monetary procedures and customer service expectations.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Fostered healthy team environments to promote collaboration and boost productivity.
Oversaw POS operations and cash management to reduce errors.
Diminished total loss by 60% by implementing effective operational improvements.
Planned and prepared workflow schedules, delegating tasks for 12-member team.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Completed inventory audits to identify losses and project demand.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Enforced company policies and procedures to strengthen operational standards across departments.
Education and Training
GED: , Expected in 10/2002 - Holyoke Community College - Holyoke, MA GPA:
: Human Services, Expected in - Holyoke Community College - Holyoke, MA GPA:
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