Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

  • WordPad, Spreadsheet, Excel, and Database
  • Microsoft Office
Work History
Asst. Manager, 09/2019 - Current
Circle K Stores, Inc. Missoula, MT,
  • Support the full-time resident site manager with facility operations
  • Answer phone inquiries from prospective tenants
  • Convert phone inquiries into site visits
  • Show property, explain terms of occupancy, and provide information about the facility to prospective tenants
  • Sign new lease with prospects who visit the property
  • Collect monthly rental fees when paid by tenants
  • Perform general routine maintenance, minor repair work and cut locks from delinquent units
  • Monitor property on a regular basis for security, maintenance needs, and cleanliness
  • Maintain cleanliness of vacant units
  • Travel from one property to another in a 20 mile radius
Wireless Specialist, 04/2018 - 06/2019
In-Terminal Services Indianapolis, IN,
  • The Wireless Sales Associate is responsible for providing excellent customer service and selling products
  • This position reports to Store Manager
  • Core Duties for selling products and services to new and existing customers for meeting current sales metrics Responsible for adhering to all sales processes and procedures as established by region and by Corporate for executing promotions and meeting or exceeding established sales goals as established within District Responsible for handling customer service issues Responsible for monitoring store merchandise to maintain optimum inventory level Responsible for maintaining store standards and appearance as established by Store Manager (SM) and District Manager (DM)Responsible for providing data as requested by SM/DM and completing weekly reports as required Flexible to work stores within
  • District and outside of District as needed Responsible for adherence to all Company policies and procedures
  • Most of our sales management team has been promoted from within, so those wanting to further their careers have the environment to succeed at T-Roc Wireless
Customer Service Representative, 10/2016 - 11/2018
Arise Virtual Solutions Call Center/ Nucall Service LLC City, STATE,
  • Works with field operation personnel to ensure customer satisfaction
  • Communicates with internal and external customers.Diagnoses customer issues through process of elimination by asking probing questions.Determines the appropriate solution based on diagnosis and executes the most logical fix providing verbal instruction to customer at a level of detail commensurate with customer PC knowledge and experience
  • Identifies customer LAN issues.Troubleshoots customer connectivity including but not limited to: DHCP, RF, modem, router, or combination device (stability of equipment as well as configuration).Troubleshoots customer Email issues such as delivery problems, client configuration, and
  • DNS problems.Activation, configuration, and use of Web space service
  • Providing, verifying, and/or modifying network settings (TCP/IP).Resets and/or re-provisions customer modem.Obtains, provisions, adds, or deletes multiple IP addresses
  • Checks for outages by reviewing outage page for known problems and/or checks router
  • Notifies the appropriate parties and advises the customer accordingly.
Service Professional/Receptionist, 12/2016 - 09/2017
H&R Block City, STATE,
  • Welcoming clients, identifying and addressing the client's need, and maintaining a pleasant and business- like atmosphere and attitude
  • The CSP will interact with clients in person or via telephone through inbound and outbound calls Uses H&R Block systems to schedule and confirm appointments, check in clients, match clients to the optimal Tax Professional (using client matching software); and effectively manage client flow in a tax office ,Routinely balances cash register, receives cash, check, and credit card payments for provided tax services, and provides clients with completed tax returns and checks
  • Deliver
  • Outstanding Client Experience, Greet clients in a personalized, warm, friendly, and inviting manner by using proper phone and office protocol Schedule clients the way they want to be scheduled.Manage client and wait time expectations, set clear expectations and explain drop-off procedure
  • Assure client focus, confidentiality, and privacy before, during, and after service
  • Identify and communicate products or services to help unique client needs
  • Identify front desk barriers and proactively offer solutions.Own resolution of client issues, using appropriate escalation process, as needed treat every client as a client and ensure all interactions positively reflect H&R Block, Understand and follow all office procedures and systems, including opening, closing, POS, cash drawer reconciliation, paperwork filing, and H&R Block product.
High school diploma: , Expected in 2006
- Jackson, MS
Additional Information
  • Authorized to work in the US for any employer

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Resume Overview

School Attended

Job Titles Held:

  • Asst. Manager
  • Wireless Specialist
  • Customer Service Representative
  • Service Professional/Receptionist


  • High school diploma

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