, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Skills
WordPad, Spreadsheet, Excel, and Database
Microsoft Office
Work History
Asst. Manager, 09/2019 - Current Circle K Stores, Inc. – Missoula, MT,
Support the full-time resident site manager with facility operations
Answer phone inquiries from prospective tenants
Convert phone inquiries into site visits
Show property, explain terms of occupancy, and provide information about the facility to prospective
tenants
Sign new lease with prospects who visit the property
Collect monthly rental fees when paid by tenants
Perform general routine maintenance, minor repair work and cut locks from delinquent units
Monitor property on a regular basis for security, maintenance needs, and cleanliness
Maintain cleanliness of vacant units
Travel from one property to another in a 20 mile radius
Wireless Specialist, 04/2018 - 06/2019 In-Terminal Services – Indianapolis, IN,
The Wireless Sales Associate is responsible for providing excellent customer service and selling products
This position reports to Store Manager
Core Duties for selling products and services to new and existing customers for meeting current
sales metrics Responsible for adhering to all sales processes and procedures as established by region
and by Corporate for executing promotions and meeting or exceeding established sales goals as
established within District Responsible for handling customer service issues Responsible for monitoring
store merchandise to maintain optimum inventory level Responsible for maintaining store standards and
appearance as established by Store Manager (SM) and District Manager (DM)Responsible for providing
data as requested by SM/DM and completing weekly reports as required Flexible to work stores within
District and outside of District as needed Responsible for adherence to all Company policies and
procedures
Most of our sales management team has been promoted from within, so those wanting to
further their careers have the environment to succeed at T-Roc Wireless
Customer Service Representative, 10/2016 - 11/2018 Arise Virtual Solutions Call Center/ Nucall Service LLC – City, STATE,
Works with field operation personnel to ensure customer satisfaction
Communicates with internal
and external customers.Diagnoses customer issues through process of elimination by asking probing
questions.Determines the appropriate solution based on diagnosis and executes the most logical fix
providing verbal instruction to customer at a level of detail commensurate with customer PC knowledge
and experience
Identifies customer LAN issues.Troubleshoots customer connectivity including but
not limited to: DHCP, RF, modem, router, or combination device (stability of equipment as well as
configuration).Troubleshoots customer Email issues such as delivery problems, client configuration, and
DNS problems.Activation, configuration, and use of Web space service
Providing, verifying, and/or modifying network settings (TCP/IP).Resets and/or re-provisions customer
modem.Obtains, provisions, adds, or deletes multiple IP addresses
Checks for outages by reviewing outage page for known problems and/or checks router
Notifies the
appropriate parties and advises the customer accordingly.
Service Professional/Receptionist, 12/2016 - 09/2017 H&R Block – City, STATE,
Welcoming clients, identifying and addressing the client's need, and maintaining a pleasant and business-
like atmosphere and attitude
The CSP will interact with clients in person or via telephone through
inbound and outbound calls Uses H&R Block systems to schedule and confirm appointments, check in
clients, match clients to the optimal Tax Professional (using client matching software); and effectively
manage client flow in a tax office ,Routinely balances cash register, receives cash, check, and credit card
payments for provided tax services, and provides clients with completed tax returns and checks
Deliver
Outstanding Client Experience, Greet clients in a personalized, warm, friendly, and inviting manner by
using proper phone and office protocol Schedule clients the way they want to be scheduled.Manage client
and wait time expectations, set clear expectations and explain drop-off procedure
Assure client focus,
confidentiality, and privacy before, during, and after service
Identify and communicate products or services to help unique client needs
Identify front desk barriers and proactively offer solutions.Own resolution of client issues, using
appropriate escalation process, as needed treat every client as a client and ensure all interactions
positively reflect H&R Block, Understand and follow all office procedures and systems, including opening,
closing, POS, cash drawer reconciliation, paperwork filing, and H&R Block product.
Education
High school diploma: , Expected in 2006 - - Jackson, MS GPA:
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