Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Supervised store opening and closing procedures, including counting cash drawers and making bank deposits.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Resolved customer problems by investigating issues, answering questions and building rapport.
Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Server, 06/2019 - 08/2020 Edgewater Beach Resort Management, Inc. – Panama City Beach, FL,
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Developed strong and lasting resident relationships.
Office Manager, 01/2020 - 03/2020 Techstyle Group Llc – Lake Buena Vista, FL,
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Managed office inventory and placed new supply orders.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Server, 07/2012 - 08/2018 Edgewater Beach Resort Management, Inc. – Panama City, FL,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Education and Training
High School Diploma: , Expected in 03/2009 - Montgomery High School - Montgomery, TX GPA:
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