Assistant Manager with experience providing leadership necessary for sales growth and increased profit margin. Cultivates open communication with employees and provides feedback to improve job performance.
Remained proactive and meticulous while being very detail and customer oriented throughout 16 years in the paint and coatings industry.
Have successfully learned and applied different skills to stay focused and disciplined.
Proficient worker who is self motivated and can work independently and as a member of a team.
Professional and energetic with experience working with different computer systems for point of sale transactions, inventory control and tint machines.
Skills
Employee performance evaluations
Staff Supervision
Consulting
Staff Management
Recruiting and Interviewing
Cost Control
Employee scheduling
Sales growth
Work History
04/2014 to 07/2020
Asst ManagerCircle K Stores, Inc. – Caribou, ME,
Submitted reports to senior management to aid in business decision-making and planning.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Coached team on effective upselling and cross-selling methods.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
07/2007 to 04/2014
Delivery Driver and Counter SalesKwal Paint-Professional Paint And Coatings – City, STATE,
Kept detailed records of sales, payments and completed or in-progress deliveries.
Completed on-time deliveries by choosing best and most efficient routes.
Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Boosted revenues by upselling and cross-selling products to new and established customers.
Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities.
Communicated customer complaints, requests and feedback to company management for swift resolution.
Fostered positive working relationships with customers by responding to questions and concerns.
Completed rush deliveries on tight timetables to satisfy customer needs.
Kept warehouse and associated outside areas neat and clean at all times.
Loaded and secured items in trucks to avoid damage to parcels during delivery.
Submitted receipts and money received from deliveries at end of each shift.
08/2004 to 07/2007
Delivery Driver and Counter SalesZeke's Paint And Design – City, STATE,
Kept detailed records of sales, payments and completed or in-progress deliveries.
Completed on-time deliveries by choosing best and most efficient routes.
Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Boosted revenues by upselling and cross-selling products to new and established customers.
Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities.
Communicated customer complaints, requests and feedback to company management for swift resolution.
Fostered positive working relationships with customers by responding to questions and concerns.
Completed rush deliveries on tight timetables to satisfy customer needs.
Kept warehouse and associated outside areas neat and clean at all times.
Loaded and secured items in trucks to avoid damage to parcels during delivery.
08/2001 to 07/2004
Courtesy Clerk-Sacker and CashierGrandview SunFresh – City, STATE,
Counted cash in register drawer at beginning and end of shift.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Checked Claires for customers and processed items sold by scanning barcodes.
Assisted customers by answering questions and fulfilling requests.
Assisted customers with locating and choosing merchandise in any store department.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Used POS system to enter orders, process payments, and issue receipts.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Education
Expected in 05/2004
High School Diploma: Grandview High School - Grandview, MO, GPA:
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