Motivated asst manager brings more than 15 years food|and customer service experience. Efficient assessment of customer needs and product and service cultivation. Resourceful understanding of leadership and multi-tasking needs. Dependable staff evaluation to streamline operations. Attentive [Job Title] with [Number] years of experience guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to address customer concerns and communicate with tact and diplomacy.
Skills
Sales monitoring
Product and service knowledge
Business Development
Closing and contract negotiations
Experience
02/2021 to 10/2021
Asst ManagerAdvance Auto Parts – Bloomington, IL,
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Organized schedules, workflows and shift coverage to meet expected business demands.
Enforced company policies and procedures to strengthen operational standards across departments.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Completed inventory audits to identify losses and project demand.
Planned and prepared workflow schedules, delegating tasks for 12-15-member team.12-
Planned and prepared workflow schedules, delegating tasks for 12-15-member team.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Developed training, assessment and performance monitoring programs to coach and mentor employees.
Planned and prepared workflow schedules, delegating tasks for 12-15-member team.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Enhanced sales by implementing merchandising and promotional improvements.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Trained team of 12-15 to deliver outstanding customer service, boosting customer satisfaction ratings 99%.
09/2018 to 11/2020
Asst ManagerAdvance Auto Parts – Cumming, GA,
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Oversaw team development according to industry service standards to further customer loyalty.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Enhanced sales by implementing merchandising and promotional improvements.
Trained team of 12=15 to deliver outstanding customer service, boosting customer satisfaction ratings 99%.
Jan1995 to nov05
Head Cake DecoratorWalmart – City, STATE,
Assisted customers with planning cake vision, including color, theme and size.
Answered phone calls, put in orders and handled customer disputes or complaints.
Decorated cakes, cupcakes, cookies and special occasion trays.
Cleaned display cases, utensils and working spaces to keep sanitary work environment.
Performed inventory and ordered more supplied and ingredients.
Trained new bakers on decoration processes.
Worked with common cake decorating and baking tools, such as mixers and carving tools.
Assembled, prepared, decorated and frosted average of 65-100 cakes per shift.6
Assembled, prepared, decorated and frosted average of [Number] cakes per shift.
Stocked shelves and ordered inventory when product stock became low.
Produced frostings and creams for cakes and other edibles.
Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
Designed cakes and cake decorations for weddings ,bdays,annivasary.showers
Assisted other decorators in specialized designs.
Handled cash, credit card and check transactions.
Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
Used pastry bags and tips to pipe messages and decorative roses onto cakes.
Used photo cake software to create specialty birthday and anniversary cakes.
Applied creative techniques to design beautiful, memorable wedding cakes.
Education and Training
Expected in
: Food Service Managment Hamburger Universary - New Orleans, LA, GPA:
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