Asst Manager resume example with 19 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Marketing-savvy Assistant Manager offering 10+-years background in customer service. Engaging and upbeat personality with ability to recruit, train and coach new employees to successfully promote company brand and growth objectives.

Agile and adaptable team leader with great history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

  • Retail transactions processing
  • Sales techniques
  • POS systems
  • Cash register operation
  • Store opening and closing
  • Merchandising expertise
  • Communication skills
  • Point of sale knowledge
  • Stocking and replenishing
  • Payment Processing
  • Cash Handling
  • Product and service sales
  • Staff training and development
  • Customer-oriented
  • Merchandising
  • Retail Sales
  • Motivated team player
  • Training and development
  • Basic administrative knowledge
  • Data Entry
  • Sales experience
  • Credit card transactions
  • Shipment processing
  • Stocking
  • Upselling techniques
  • Skilled problem solver
Work History
Asst Manager, 02/2017 - 09/2020
Advance Auto Parts Thornton, CO,
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Monitored security and handled incidents calmly.
  • Acted as point of contact for vendor collaboration for contracted services.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Trained new-hires on policy procedures to better service customers.
  • Assisted cashiers in meeting standards for customer service and quality.
Supervisor, 03/2015 - 08/2018
David J Joseph Denver, CO,
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Oversaw and optimized work performance
  • Boosted group production
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Identified individual employee's unique work styles and adapted management methods.
  • Oversaw talented team of 200 by actively communicating project information, remedying issues and delivering positive feedback.
  • Worked with management team to implement proper division of responsibilities.
Enrichment Coordinator, 05/2008 - 07/2014
Holiday Retirement City, STATE,
  • Drove engagement and outreach with special events focused on bringing in new participants.
  • Trained staff members on conducting events and following safety procedures.
  • Watched participants to spot difficulties and provide aid, stopping activities and offering medical assistance.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to seniors.
  • Instructed participants on safety techniques and specific activity requirements.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Managed scheduled events for to maximize activities and attendance.
  • Ordered and maintained all recreational equipment.
  • Provided clear instruction to activity and program participants to ensure fun and safety.
  • Designed customized client programs to meet individual fitness needs.
  • Transported and escorted program participants to and from activities and on field trips.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Enhanced activity strategies to help users of different ability levels engage in activities.
  • Performed clerical duties, including registering participants and answering specific event inquiries.
  • Planned and conducted community activities
Owner /Operator, 01/2001 - 12/2008
Baker Floor Covering City, STATE,
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and sales
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across installing operations.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Trained and motivated 10 employees to perform daily business functions
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Exceeded sales goals by 20% through effective employee management.
  • Discovered areas of improvement by generating operational and sales reports.
  • Input income and expense details into Software to track business finances and address variances.
High School Diploma: , Expected in 05/1989
Daniel Webster High School - Tulsa, OK
Basic Office Medical : , Expected in
Career Point Institute - Tulsa, OK,

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Resume Overview

School Attended

  • Daniel Webster High School
  • Career Point Institute

Job Titles Held:

  • Asst Manager
  • Supervisor
  • Enrichment Coordinator
  • Owner /Operator


  • High School Diploma
  • Basic Office Medical

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