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ASST MANAGER Resume Example

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ASST MANAGER
Summary
Skills
  • Time management
  • Customer service-focused
  • Ergonomics and safety training
  • Light fixtures and ceiling fans
  • Polishing surfaces
  • Focused and detail-oriented
  • Able to lift [Number] lbs.
  • Exceptional time management
  • Washing windows
  • Chemical cleaning
  • Cleaning methods
  • Restroom detailing
  • Dusting

Experience
ASST MANAGER
CORDELE, MICITITRENDS/Jul 2015 to Oct 2016
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Supported sales management to optimize business development.
Sandwich Artist
Cordele, GASubway/Mar 2018 to Jun 2018
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs.
  • Organized food preparation stations and replenished supplies to maximize efficiency.
  • Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
  • Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
  • Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.
  • Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Prepared food items such as deli and hot sandwiches to meet customer specifications.
  • Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
  • Informed customers of regular deals or monthly specials, upselling [Number]% of orders.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Washed and sanitized dishes after every use to protect customers.
  • Quickly prepared accurate orders within expected [Number]-minute timeframe.
  • Cooked and prepared [Type] food items by chopping, dicing and [Action] ingredients.
  • Dispensed, poured and mixed water, soft drinks and [Type] beverages.
  • Communicated with customer to provide menu offering details and assist with decision-making.
Housekeeping Team Leader
Cordele, GATHE RETREAT AT LAKE BLACKSHEAR/Mar 2019 to Sep 2019
  • Coached new [Job title]s by demonstrating approved cleaning procedures.
  • Organized supplies for efficient use based on expected customer needs.
  • Checked [Number] rooms per day to verify vacancies post-checkout.
  • Thoroughly cleaned [Type] establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.
  • Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
  • Completed more than [Number] jobs each [Timeframe] while maintaining [Number]% satisfaction rating from customers.
  • Reduced average cleaning time per room from [Number] to [Number] minutes.
  • Led [Type] and [Type] training to boost customer satisfaction rating from [Number]% to [Number]%.
  • Responded to guest requests for linens and [Type] items quickly, which increased patron satisfaction rates by [Number]% on company scorecards.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Cleaned, sanitized and restocked bathrooms every [Timeframe] to keep facilities fresh.
  • Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Dusted and vacuumed [Number] assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
  • Swept and damp-mopped private stairways and hallways.
  • Collected trash from receptacles and surfaces, discreetly removing items for disposal.
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Created [Type] and [Type] reports with [Software] to maintain housekeeping budget.
  • Used [Type] equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents.
  • Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Moved beds, sofas and [Type] furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
  • Changed and laundered sheets, removing stains by using [Type] cleaner to restore all linens to pristine condition.
Education and Training
High School DiplomaCrisp County High SchoolMay 2008Cordele, GA
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Resume Overview

Companies Worked For:

  • CITITRENDS
  • Subway
  • THE RETREAT AT LAKE BLACKSHEAR

School Attended

  • Crisp County High School

Job Titles Held:

  • ASST MANAGER
  • Sandwich Artist
  • Housekeeping Team Leader

Degrees

  • High School Diploma

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