Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
Type 85WPM
Visual Basic
SQL Server 2008/2010
SQL
Transact SQL
XML
Accomplishments
Experience
Associate Systems Developer / Programmer Analyst / Systems Analyst, 06/2011 to 12/2014 Community Health Centers Of Greater Dayton – Dayton, OH,
Provide a technical analysis of customer business rules and programs to ensure clear and concise documentation.
Program customer business rules Translate business rules into the technical framework utilizing IntraVex coding guidelines, SQL, VBscript, XML and Excel.
Implemented well-tested code to ensure minimal errors.
Track progress of project or request resolution and follow through until completion.
Create and maintain customer information tools Set-up and refresh data cubes Add, remove and update dimensions and measures within Data Cubes Provide level two technical assistance, as requested, for technical issues escalated to the Help Desk that require more in depth review Effectively communicates with team members, users, help desk support or responders.
Loss Mitigation Initiatives / Application Developer / Business Analyst, 01/2008 to 01/2010 Independent Bank Group, Inc – Castle Rock, CO,
Created production and quality based action plans.
Created and modified daily strategy to excel in each KPI metric.
Acted as a subject matter expert in all areas of the Workflow, contact, & negotiation/decision process as well as maintaining a proficient understanding of the departments' partners policies and procedures.
Reviewed exception reporting to identify potential areas of opportunity.
Reviewed errors, escalations, & exceptions while collaborating on solutions.
Clerical and administrative duties.
Ran real time reports to identify workflow priorities.
Maintained a strong knowledge of in-house computer systems including Wilma, Pulse, and Fortracs.
Maintained a strong knowledge of departmental policies and procedures.
Maintained the ability to handle multiple tasks and deadlines with attention to details.
Developed and Maintained EUC applications for the Loss Mitigation Department.
Patient Service Representative, 01/2006 to 01/2007 Oregon Health And Science University – City, STATE,
Responsible for all reception duties, including check in, check out, and telephones Provided a high level of administrative support to both providers and patients.
Gathered appropriate and correct patient demographics, financial screening, worker compensation status, and non-covered service status.
Monitored new patient stats to ensure a balance in payor mix.
Scheduled appointments including but not limited to new patient, ancillaries, procedure services, surgery services and follow-up appointments.
Gathered medical information and records, enter information into Daisy(appointment software) Maintained current information on all managed care insurance plans and is up-to-date with all insurance plan changes, utilized information to efficiently and effectively obtain authorizations as appropriate.
Loan Documentation Specialist / Servicing / Insurance / Loan Coordinator, 01/2006 to 01/2006 Pacific NW Federal Credit Union – City, STATE,
Perfect lien position for all loan types Review all loans and memberships for compliance with applicable policies, procedures and regulations Review all loans and memberships for proper documentation, signatures, dates and other relevant data Record loan and membership information in various databases Prepare reports for management and communicates errors to management for resolution.
SBA Loan Operations Specialist, 01/2005 to 01/2006 Bank Of The West – City, STATE,
Provide support assistance for any and all activities associated with the funding of a new loan Review funded loan files for all required closing information and consistency of credit approval Review ITI (Loan Accounting System) input of all funded loans Enters necessary corrections to ITI system Communicate with retail and secondary markets department processors for correction of errors found in review Possess current knowledge of commercial loan, SBA 7a, and 504 loan processing and documentation requirements Communicate with vendors regarding insurance, title and tax service Aid in the development of training tools and assists in the training of other staff members.
Education
H.S. Diploma: , Expected in 2003 West High - Iowa City, IA GPA:
Skills
Accounting, administrative, administrative support, AS400, balance, Clerical, closing, concise, credit, databases, dimensions, documentation, financial, help desk support, Help Desk, insurance, MS Internet Explorer, Lotus Notes, MS Access, Excel, MS Outlook, MS Word, negotiation, policies, processors, coding, progress, quality, real time, reception, reporting, retail, SQL Server, SQL, strategy, tax, technical analysis, technical assistance, telephones, Transact SQL, Type, VBscript, Visual Basic, Workflow, XML
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School Attended
West High
Job Titles Held:
Associate Systems Developer / Programmer Analyst / Systems Analyst
Loss Mitigation Initiatives / Application Developer / Business Analyst
