associate director of learning development resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Forward-thinking Leader with nine years of Learning & Development experience. Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Extensive experience cultivating learning solutions using instructional design methodologies. Captivating and inspiring speaker with ability to immediately adapt facilitation to specifically meet the individual and diverse needs of the learner.

  • Strategic leadership
  • Virtual & live facilitation
  • Persuasive public speaker
  • Instructional Design
  • Key relationship management
  • Process improvement assessment
  • Strategic Planning & analysis
  • Budgeting
  • Team management
  • Training material development
Expected in 05/2008 to to
Graduate Certificate: Community College Education
University of Central Florida - Orlando, FL,
Expected in 05/2006 to to
Bachelor of Science: Hospitality Management
University of Central Florida - Orlando, FL,
Expected in 12/2002 to to
Associate of Applied Science: Hotel Technology
Monroe Community College - Rochester, NY,
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe Certified Instructor & Proctor
Technical Skills
  • Workday LMS
  • Adobe Premier
  • 1Huddle
  • MS Office
  • MS Teams Live Events
Professional Experience
02/2019 to Current
Associate Director of Learning & Development Consilium Partners360, Llc Pompano Beach, FL,
  • Developed and facilitated emerging leader development programs resulting in improved business processes and guest satisfaction
  • Provided continual engagement with Human Resources Directors, & hotel executives to mentor Leaders with professional development goals & implementing talent development plans
  • Designed and implemented pre-opening hotel training plans which resulted in the successful opening of four resorts
  • Designed impactful learning solutions for effective operational success
  • Launched our LMS that allowed the organization to provide blended learning, and be a continual learning organization
  • Created and implemented a leadership mentoring program to provide peer to peer talent and professional development
  • Instituted changes to our secret shop leadership review process which resulted in up to 10 points higher on successive shop reports
  • Partnered with Universal Orlando Joint Venture Communications which resulted in increased Team Member communication & knowledge
  • Implemented integrated communications plan for all Learning & Development functions, as a partner with our Internal Communications Manager
  • Developed talent development plans for each direct report resulting in talent progression
  • Implemented improved process for the selection and credentialing of all department trainers
  • Audited Managers of Learning & Development during class facilitation to provide encouraging feedback and best practices, while maintaining consistency with course objectives
  • Produced training videos to enhance class content for both live and eLearning
  • Partnered with Subject Matter Experts (SME's), regarding knowledge gaps, training needs, & effective solutions
  • Directed financial operations, including developing and administering annual training budget
06/2012 to 02/2019
Manager of Learning & Development Westgate Resorts Ocoee, FL,
  • Managed new Team Member orientation training process for more than 700 Team Members each year
  • Managed facilitation schedule & training offerings for a Team Member base of 5,000+
  • Developed and implemented Supervisory Development program that became the standard coursework for the entire organization
  • Review and re-design presentations and lesson plans on an annual basis to provide relevant learning programs
  • Track & maintain all Team Member training records and provide monthly analysis to property executives
  • Onboarding liaison for all new property Leaders, and assured all training requirements were met in suggested timeframes
  • Consulted with Human Resources Director on Leaders requiring performance improvement, as a result, a plan would be created and I would assure all training related goals were met
  • Interviewed and selected Team Members aspiring to become department trainers
  • Conducted surveys with students upon course completion to gather feedback for improvement.
  • Attended continuing education workshops (CHART) to enhance skills and apply new methodologies.
  • Organized and edited training manuals, multimedia visual aids and other educational materials.
02/2011 to 06/2012
Housekeeping Training Manager Loews Hotels At Universal Orlando City, STATE,
  • Maintained consistency of all standards for resort by synchronizing standards across all resorts
  • Responsible for new employee on boarding, interviewing, orientation, initial training, which resulted in a 20% retention increase within one year
  • Analyzed and reviewed room inspection process across all resorts, and implemented necessary changes to synchronize resorts
  • Consulted with all resort Housekeeping Directors on a monthly basis, and synced all Housekeeping Directors on a quarterly basis
  • Interview and trained all housekeeping trainers to promote professional development and consistency of standards
  • Implemented new learning strategies depending upon employees' skill levels

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Resume Overview

School Attended

  • University of Central Florida
  • University of Central Florida
  • Monroe Community College

Job Titles Held:

  • Associate Director of Learning & Development
  • Manager of Learning & Development
  • Housekeeping Training Manager


  • Graduate Certificate
  • Bachelor of Science
  • Associate of Applied Science

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