Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Driven Executive Director offering 20 + years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.

Skills
  • Employee relations
  • Labor relations
  • Negotiating
  • Cultural Engagement
  • HR Merger & Acquisitions
  • Contract interpretation
  • Performance management
  • Union consultation
  • Training leadership
  • Strategy development
Experience
Director of Policy & Associate Relations , 05/2021 to Current
Alameda Health SystemAlameda, CA,
  • Oversee strategic business decision-making to develop, enhance and enforce business mission.
  • Provide organizational leadership and collaborate with executive partners to establish long-term goals, strategies and company policies.
  • Strengthen and enhance processes for managing complaints by leading thorough investigations into incidents and concerns.
  • Conduct research to maintain up-to-date knowledge of relevant legislation and regulations and promote compliance with requirements.
  • Negotiate collective bargaining agreements with labor unions by highlighting company profit and operational outcomes.
  • Liaison with HR management to devise and update policies based on changing industry and social trends.
  • Supervise and coordinate activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
  • Research underlying issues, regulatory compliance status and processes to resolve complex business issues and recommend strategic corrective actions.
  • Oversee Leaves Management Program and Policies.
Associate Director of HR Policy & Compliance , 10/2017 to 05/2021
HumanaCity, STATE,
  • Provide guidance and recommendations to senior leaders on HR strategy, complex issues, initiatives, employee relations and organizational structure.
  • Partner with senior leaders to evaluate and optimize HR Work-life policies, procedures and processes across the enterprise.
  • Negotiate collective bargaining agreements with labor unions, factoring in company profit and operational requirements to achieve favorable outcomes.
  • Provide advice and interpretation of labor relations policies and agreements to enhance company positions.
  • Advise on all aspects of labor and employment law relating to healthcare operations.
  • Eliminate discrimination and harassment risks by investigating internal and EEOC charges for corrective action.
  • Manage and oversee merger and acquisition implementation for all policy, leaves and compliance programs (e.g. PMDAT, Driver Safety, Language Proficiency, Licensing Credentialing, Fingerprinting, TB, Labor Relations, etc.)
  • Drive completion of HR and enterprise objectives through influence and collaborating with business partners across the organization.
  • Develop effective analysis and evaluation strategies to improve clinical operations.
Senior Labor Relations Consultant, 02/2016 to 10/2020
HumanaCity, STATE,
  • Conducted complex harassment, discrimination, retaliation, and violations of company code of conduct investigations.
  • Identified standard methodologies and emerging issues in the areas of labor relations and employment engagement.
  • Negotiated and implement collective bargaining agreement.
  • Analyzed trends, recommend and implement solutions to human resources issues that are in alignment with the Company's values and practices.
  • Partnered with the legal department in responding to charges of discrimination, wage and hour claims, government investigations, attorney letters, arbitrations, and other internal dispute resolution processes.
  • Provided coaching, feedback and counsel to Senior Executives to resolve employee relations issues and performance management problems and proactively implement effective workplace practices.
  • Monitored changes in local, state & federal regulations and revise/update company policies to reflect the current legislations.
  • Developed labor relations training programs, systems, tools and resources across the organization to create alignment, consistency and accountability in the management of labor issues.
Multi-Unit Human Resources Manager, 10/2014 to 12/2015
Macy's, IncCity, STATE,
  • Led HR function for over 500 associates and executives at high volume retail business unit of fortune 500 company
  • Partnered collaboratively with organizational leadership including corporate staffing team, high level executives, district leaders, and vendors to anticipate and identify business needs related to talent, specifically recruitment, hiring, retention, and succession planning.
  • Managed multiple priorities simultaneously while developing and driving strategies to address business needs, engagement, rewards, performance management, and employee relations.
  • Analyzed trends, recommended and implemented solutions to human resources issues including compensation, benefits, and organizational effectiveness.
  • Conducted complex harassment, discrimination, retaliation, and violations of company code of conduct investigations.
  • Conducted specialized executive training related to performance management, disciplinary process, leaves, accommodations, diversity, and compliance issues.
  • Worked directly with the legal department in responding to charges of discrimination, wage and hour claims, government investigations, attorney letters, arbitrations, and other internal dispute resolution processes.
  • Prepared and administered annual department budget.
Manager/Investigator, 04/2012 to 10/2014
Macy's, IncCity, STATE,
  • Managed, processed, tracked, and analyzed charges of discrimination to prepare related reports for dissemination to highest executive levels of the organization.
  • Identified trends, vulnerabilities and best practices through processing claims and facilitation of fact finding meetings with attorneys and field operatives.
  • Conducted investigations and resolved complaints, including negotiating settlements, initiated as part of the company's internal dispute resolution program.
  • Provided coaching, feedback and counsel to managers and employees to resolve employee relations issues and performance management problems.
  • Led internal human resources and associate relations projects focused on process improvements, such as policy revision, process documentation and other projects as needed.
Education and Training
Ph.D.: Organizational Leadership, Expected in 05/2022
University of Phoenix - Phoenix, AZ,
GPA:
Master of Science: Management/Human Resources, Expected in 06/2012
Indiana Wesleyan University - West Chester, OH,
GPA:
Bachelor of Science: Criminal Justice, Paralegal Studies, Expected in 06/2009
University of Cincinnati - Cincinnati, OH,
GPA:

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Resume Overview

School Attended

  • University of Phoenix
  • Indiana Wesleyan University
  • University of Cincinnati

Job Titles Held:

  • Director of Policy & Associate Relations
  • Associate Director of HR Policy & Compliance
  • Senior Labor Relations Consultant
  • Multi-Unit Human Resources Manager
  • Manager/Investigator

Degrees

  • Ph.D.
  • Master of Science
  • Bachelor of Science

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