Multi-talented Director consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
Associate of the Quarter Award
Utilized Troubleshoot Active Directory, Office 365 and the range of the Microsoft Office suites.
Sales Associate of the Year Award
Academic assessment and program review
Office systems management
Taskstream database management
CRM, Peoplesoft, Tasktream AMS, Courseleaf CIM, Program Review Muraimplementation
Software improvements
Academic counseling
Assessment reports and other documentation
Financial data assessments
CRM proficiency
Professional development training
Academic administration knowledge
Learning outcome assessment
Microsoft Outlook
Goal assessments
Hiring proficiency
Tracking proficiency
Evaluations and needs assessments
Work History
03/2020 to Current
Associate Director of Academic AssessmentUniversal Health Services – Clarksville, AR,
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Led Admissions team in delivery of enrollment services, resulting in award-winning performance.
Drove operational improvements which resulted in savings and improved profit margins.
Worked with customers (students, families, and faculty) to understand needs and provide academic support service.
Monitored social media and online sources for industry trends.
Developed team communications and information for planning and training, annual results meetings.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
04/2010 to 03/2020
Assessment CoordinatorLegacy Health Services – East Cleveland, OH,
Coordinated with administrators about matching assessments with the curriculum.
Analyzed testing data and identified problematic areas.
Collected test materials after assessments.
Stayed up to date on current assessment trends and laws.
Maintained program files, records, databases and websites to gather research and prepare and submit annual assessment planning and program review reports.
Represented educational program at meetings and conferences to serve as subject matter liaison for an array of services and activities assigned.
Directed day-to-day operations of the education program and supervised support staff to delegate assignments and evaluate performance.
Evaluated programs and monitor implementation and compliance with specialized and regional accreditation regulations to achieve objectives.
Implemented program-level departmental policies and procedures and managed budgets to support the educational programs and curriculum.
Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
Drove operational improvements which resulted in savings and improved profit margins.
Led the assessment analyst support team in the delivery of academic assessment and academic program review projects, resulting in improvement.
Developed team communications and information for meetings.
Monitored social media and online sources for industry trends.
Increased customer satisfaction by resolving assessment planning issues.
06/2007 to 08/2010
Director of AdmissionsInterior Architects – Austin, TX,
Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.
Optimized student educational strategies with clear advice on course choices, progression and career options.
Conferred with educators to identify current classroom concerns and diversify instructional strategies.
Kept institution financially sound by tracking expenses and maintaining detailed records.
Increased school registrations over 80% with improved promotional approaches, outreach strategies, and parent engagement plans.
Strengthened sales operations by aligning processes to capitalize on new educational and admissions trends.
Monitored social media and online sources for industry trends.
Maintained excellent attendance record, consistently arriving to work on time.
Developed team communications and information for sales, training, family orientations, campus tours, and educator meetings.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Handled hundreds of calls per daily to address customer inquiries and concerns.
Led award-winning team in the delivery of excellent customer service, resulting in the highest retention and recruiting performance.
Drove operational improvements which resulted in savings and improved profit margins.
Resolved problems, improved operations and provided exceptional client support.
08/2004 to 05/2007
Office ManagerSpherion – City, STATE,
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
Completed bi-weekly payroll for 25 employees.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Arranged corporate and office conferences for company employees and guests.
Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Oracle Peoplesoft CRM and MS Office Suite of products.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Handled all incoming business and client requests for information.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Provided complete meeting support, including materials preparation and notes or minute taking.
Handled client correspondence and tracked records to foster office efficiency.
Recruited and hired qualified candidates for vacant and new positions.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education
Expected in 05/2017
Bachelor of Science: Operations Management And Supervision Daytona State College - Daytona Beach, FL, GPA:
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