Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Multi-talented Director consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

  • Associate of the Quarter Award
  • Utilized Troubleshoot Active Directory, Office 365 and the range of the Microsoft Office suites.
  • Sales Associate of the Year Award
  • Academic assessment and program review
  • Office systems management
  • Taskstream database management
  • CRM, Peoplesoft, Tasktream AMS, Courseleaf CIM, Program Review Muraimplementation
  • Software improvements
  • Academic counseling
  • Assessment reports and other documentation
  • Financial data assessments
  • CRM proficiency
  • Professional development training
  • Academic administration knowledge
  • Learning outcome assessment
  • Microsoft Outlook
  • Goal assessments
  • Hiring proficiency
  • Tracking proficiency
  • Evaluations and needs assessments
Work History
03/2020 to Current
Associate Director of Academic Assessment Universal Health Services Clarksville, AR,
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Led Admissions team in delivery of enrollment services, resulting in award-winning performance.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Worked with customers (students, families, and faculty) to understand needs and provide academic support service.
  • Monitored social media and online sources for industry trends.
  • Developed team communications and information for planning and training, annual results meetings.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
04/2010 to 03/2020
Assessment Coordinator Legacy Health Services East Cleveland, OH,
  • Coordinated with administrators about matching assessments with the curriculum.
  • Analyzed testing data and identified problematic areas.
  • Collected test materials after assessments.
  • Stayed up to date on current assessment trends and laws.
  • Maintained program files, records, databases and websites to gather research and prepare and submit annual assessment planning and program review reports.
  • Represented educational program at meetings and conferences to serve as subject matter liaison for an array of services and activities assigned.
  • Directed day-to-day operations of the education program and supervised support staff to delegate assignments and evaluate performance.
  • Evaluated programs and monitor implementation and compliance with specialized and regional accreditation regulations to achieve objectives.
  • Implemented program-level departmental policies and procedures and managed budgets to support the educational programs and curriculum.
  • Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Led the assessment analyst support team in the delivery of academic assessment and academic program review projects, resulting in improvement.
  • Developed team communications and information for meetings.
  • Monitored social media and online sources for industry trends.
  • Increased customer satisfaction by resolving assessment planning issues.
06/2007 to 08/2010
Director of Admissions Interior Architects Austin, TX,
  • Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.
  • Optimized student educational strategies with clear advice on course choices, progression and career options.
  • Conferred with educators to identify current classroom concerns and diversify instructional strategies.
  • Kept institution financially sound by tracking expenses and maintaining detailed records.
  • Increased school registrations over 80% with improved promotional approaches, outreach strategies, and parent engagement plans.
  • Strengthened sales operations by aligning processes to capitalize on new educational and admissions trends.
  • Monitored social media and online sources for industry trends.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Developed team communications and information for sales, training, family orientations, campus tours, and educator meetings.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Handled hundreds of calls per daily to address customer inquiries and concerns.
  • Led award-winning team in the delivery of excellent customer service, resulting in the highest retention and recruiting performance.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Resolved problems, improved operations and provided exceptional client support.
08/2004 to 05/2007
Office Manager Spherion City, STATE,
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Completed bi-weekly payroll for 25 employees.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Arranged corporate and office conferences for company employees and guests.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Oracle Peoplesoft CRM and MS Office Suite of products.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Handled all incoming business and client requests for information.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Recruited and hired qualified candidates for vacant and new positions.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Expected in 05/2017
Bachelor of Science: Operations Management And Supervision
Daytona State College - Daytona Beach, FL,
  • Supervised team of [Number] staff members.

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  • Daytona State College

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  • Associate Director of Academic Assessment
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  • Director of Admissions
  • Office Manager


  • Bachelor of Science

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