associate director academic support services resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Collaborative leader with 16 years of experience in higher education. Experienced at working with organizational leaders to establish business goals and devise strategies for business growth and revenue generation, developing and assessing co-curricular programs and high-impact practices, financial management, project management, and partnering with colleagues to promote an engaged, empowering work culture. Proven track record of leading and motivating high-performing teams that foster student success and help close achievement gaps in historically underrepresented populations.

Expected in 2010 to to
Master of Business Administration:
University of Phoenix - Tempe, AZ
Expected in 2003 to to
Bachelor of Social & Behavioral Sciences: Sociology
The Ohio State University - Columbus, OH,
Professional Experience
08/2021 to Current
University of Akron | Multicultural Development South Carolina Job Board Sumter, SC,
  • Leads and directs The University of Akron's Office of Multicultural Development (OMD), which includes the Black, Brown and Beyond Male Academy, ADVANCE JumpStart New Student Orientation Program, Diverse Male Learning Community, PASSAGE Learning Community, Peer Mentoring Services, Goodyear Driving Opportunity Scholars Program, OMD Multicultural Convocation Ceremony, and other programs/initiatives
  • Supervises and oversees the development of more than 25 OMD personnel
  • Maintains fiscal control over the office's eight budget allocations totaling more than $1,275,000.00
  • Coordinates broad-based retention programs and services that provide academic and transitional support to enhance student learning and promote student success, including leading and assisting OMD staff in the development and implementation of University services, activities, programs and projects relevant to the office's mission and vision
  • Develops and implements short-term and long-term strategic plans for office growth that are consistent with the mission, vision and values of The University of Akron
  • Identifies, develops and submits grant proposals and/or grant progress reports to support the programmatic mission of the office
  • Manages data collection and analysis to support assessment initiatives, program evaluation, and student success, with a focus on implementing data-driven diversity, equity, and student interventions to help the University close achievement gaps
  • Manages programmatic initiatives aimed at enhancing the personal, professional and academic development of a diverse student population
  • Presents to stakeholders, collaborative partners, advisory groups, parents, and community members as appropriate
  • Maintains a strong understanding of relevant theory, strategies, and research aimed at the academic support and success of students from underrepresented populations
  • Cultivates philanthropic relationships in support of OMD through work with The University of Akron's Department of Development
  • Supports University programs that build community, foster pluralism, and enhance the needs of diverse populations such as Diversity Dialogues, Rethinking Race: Black, White and Beyond, and the Black, Brown and Beyond Male Summit, etc.
  • Serves as an advising administrator for the Office of Multicultural Development and monitors academic progress
  • Advises, mentors, and advocates for students at The University of Akron
  • Assesses student needs for services and makes referrals to appropriate campus and community agencies
  • Teaches "The Akron Experience: University 101” course designed to assist first-year students in understanding and applying learning and knowledge-based strategies important to active, independent learning and collegiate success
  • Teaches "Leadership Principles and Practices” course designed to advance the skill set and practices of aspiring leaders through the understanding of a leader's responsibility, commitment, and ability to lead for the common good and purposeful change
  • Serves on multiple departmental and campus-wide committees to contribute to organizational success
08/2012 to 08/2021
University of Akron | Multicultural Development The University Of Akron | TRiO Educational Talent Search Program City, STATE,
  • Oversaw OMD Peer Mentoring Services, a peer mentoring program charged with improving the annual persistence/retention rates of a diverse group of historically underrepresented first-year students
  • Led teams of up to 75 personnel, supervising daily performance as well as training and improvement plans
  • Established and administered an annual budget of $154,000.00
  • Counseled students and parents though decisions about academic, college, and career planning, providing detailed suggestions to help support personal achievement
  • Developed and delivered interactive workshops (on-campus, regionally, and nationally) to foster campus and community connectivity, academic success, diversity and inclusion, high-impact program development, assessment, etc.
  • Collected and interpreted statistical data and prepared reports and strategic plans for for the Office of Multicultural Development, Office of Inclusion and Equity, Black Male Summit Planning Committee, etc.
  • Assisted with the institutional recruitment of and advancement of UA's multicultural student population
  • Taught "The Akron Experience: University 101” course designed to assist first-year students in understanding and applying learning and knowledge-based strategies important to active, independent learning and collegiate success
  • Served on multiple departmental and campus-wide committees to contribute to organizational success
01/2011 to 08/2012
University of Akron | TRIO ETS GateWay Community College | GateWay Early College High School City, STATE,
  • Advised and advocated for a diverse caseload of over 300 low-income and/or first-generation, pre-college program participants and helped them identify their values, interests, and abilities as well as clarify their academic and career goals
  • Assessed student academic needs and assisted students in developing personalized educational plans and college preparation skills
  • Developed prevention and intervention strategies and scheduled frequent meetings with students to monitor progress toward academic goals
  • Assisted with data collection and analysis, program evaluation, and reporting
  • Advised and assisted students with admissions and financial aid applications and identifying financial aid/scholarship resources
  • Maintained communication with parents/guardians and liaisons regarding participants' needs and challenges
  • Provided outreach and re-entry services to secondary and post-secondary students who had stopped out or dropped out
  • Developed curriculum and facilitated workshops for program participants and their parents/guardians regarding college preparation, college programs, financial aid/resources, etc.
  • Worked independently and collaboratively as a team member to manage multiple projects
  • Managed sensitive and confidential information, and referred students to appropriate college and/or community resources
01/2008 to 10/2010
GateWay Community College | GWECHS GateWay Community College | GateWay Early College High School City, STATE,
  • Coordinated all admissions and recruiting activities for GateWay Community College's "GateWay Early College High School" program
  • Developed and implemented recruiting and admissions campaigns designed to communicate with prospective students, communicate admissions decisions to students in a timely manner, and maintained all admissions files
  • Utilized the electronic student admissions and records system to identify and recruit students, track and communicate with students during the application process, and to assist applicants in the admissions and registration processes
  • Collected and interpreted data and communicated findings and recommendations to the Principal and Director of Federal Programs
  • Maintained the integrity of student databases in order to ensure accuracy and privacy and completed reports for state and federal agencies
  • Served as Registrar to ensure compliance with external standards set by accrediting, regulatory, state, and/or federal agencies
  • Worked with the Principal, School Counselor, Director of Federal Programs, Student Success Liaison, and teaching staff to interpret and enforce academic rules and regulations
  • Coordinated the application and data entry processes
  • Processed changes in admissions and student records
  • Evaluated student transcripts for placement and completed transcript and education verification requests
  • Planned and organized the annual senior/family breakfast and commencement ceremony
  • Trained, mentored, and supervised the activities of Student Assistants
  • Facilitated a weekly "Check & Connect" advisory class
08/2006 to 01/2008
GateWay Community College | GWECHS Company Name City, State,
  • Attended Individualized Education Plan (IEP) meetings and worked with teaching staff to ensure compliance with IEP's
  • Assisted instructors with differentiating instruction and assessment to respond to variance among learners, cultivate an inclusive educational environment for all students and learning styles, and maximize learning outcomes for all students
  • Served as a positive role model and mentor for students, and developed and implemented interventions necessary to aid students in achieving educational and behavioral goals
  • Supervised classroom when teachers were attending scheduled meetings, supervised students throughout the school day both inside and outside of the building, and/or provided assistance to substitute teachers
  • Evaluated students' academic and behavioral needs and assessed progress by observing performance and recording and analyzing relevant student data
  • Informed teaching staff and/or administrators of any special needs or issues impacting individual students
  • Assisted in the removal of disruptive or aggressive students from the classroom and provided crisis intervention services
  • Maintained ongoing contact and good relations with students, families, faculty, staff, and stakeholders
  • Administered a "Seminar" advisory class for students dually enrolled in high school and college courses
  • Facilitated workshops for students on topics such as career exploration, organizational skills, study skills, problem solving, time management, etc.
  • Participated in in-service training programs, faculty meetings, and special events
  • Transformational, servant-leadership style
  • Statistical analysis and strategic planning
  • Business administration and financial management
  • Microsoft Office Programs
  • Google Drive
  • Enterprise Systems
  • Qualtrics
  • Sociocultural, co-curricular programming
  • Research
  • Project management
  • Robust communication skills
  • Teamwork and adaptability
  • Excellent critical thinking and problem-solving skills
  • Certified Excel Expert
  • Adult Mental Health First Aid USA
Conference Presentations
to 03/2016
Cultivating Meaningful Mentoring Relationships and a Quality, High-Impact Mentoring Program , ,

International Mentoring Association 28th Annual Conference "Mentoring Excellence: From Preparation to Practice" (Auburn University, Auburn, AL)

to 03/2016
Cultivating Meaningful Mentoring Relationships and a Quality, High-Impact Mentoring Program , ,

2016 OCMCHE Spring Conference "Diversity Work in the 21st Century: Addressing Campus and Student Needs Through Innovative Strategies" (Case Western Reserve University, Cleveland, OH)

to 03/2015
How to Develop, Execute, Evaluate, and Improve Your Peer Mentoring Program , ,

International Mentoring Association 27th Annual Conference "Best Practices in Mentoring: Tools and Strategies for Success" (Phoenix-Gilbert, AZ)

to 02/2015
The Role of Peer Mentoring in College Success , ,

The University of Akron "Retention and Completion Plan Launch Day: Highlighting UA Successes" (The University of Akron, Akron, OH)

to 10/2014
Building and Maintaining Programs During Unsustainable Times , ,

2015 OCMCHE Fall Conference "Topics of Diversity to Inform and Educate" (Wright State University, Dayton, OH)

to 09/2014
Utilizing Peer Mentors to Support Classroom Instruction , ,

The University of Akron Institute of Teaching and Learning's "Supporting Student Success Series" (The University of Akron, Akron, OH)

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Resume Overview

School Attended

  • University of Phoenix
  • The Ohio State University

Job Titles Held:

  • University of Akron | Multicultural Development
  • University of Akron | Multicultural Development
  • University of Akron | TRIO ETS
  • GateWay Community College | GWECHS
  • GateWay Community College | GWECHS


  • Master of Business Administration
  • Bachelor of Social & Behavioral Sciences

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