, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Professional Assistant Store Manager with Exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented in ensuring that performance complies with applicable standards, rules and regulations. As well as a goal-focused server well-versed in a Bar and Grill restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Professional able to maximize table turnover to take advantage of every sales opportunity without sacrificing service.
Skills
Billing
Sales strategies
Verbal and written communication
Merchandising
Issue resolution
Dedicated team player
Personnel training and development
Reliable and dependable
Positive outlook
Team leadership
Flexible schedule
Mathematical aptitude
Cash handling accuracy
Organized
Approachable
Excellent multi-tasker
Cheerful and energetic
Shift checklists
Employee training
Experience
Associate Cashier, 02/2020 - Current Burlington Coat Factory Corporation – Glen Allen, VA,
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Learned roles of other departments to provide coverage and keep store operational.
Assisted with purchases, locating items and signing up for rewards programs.
Scanned customer purchases, supporting transactions to streamline sales process.
Trained new team members in cash register operation, stock procedures and customer service.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Promoted specific item options to drive sales and achieve add-on purchases.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Properly verified customer identification for alcohol or tobacco purchases.
Helped customer locate and select appropriate merchandise throughout store.
Assistant Store Manager, 11/2018 - Current Rothys – San Francisco, CA,
Demonstrated company core values as role model, with a focus on respect, honesty, integrity, diversity, inclusion and safety of others.
Processed credit and debit card payments and returned the proper change for cash purchases.
Ensured proper organization of the store, responded to customer complaints and answered questions in a timely and knowledgeable manner.
Built proactive and productive relationships with other employees
Assisted in the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales and results.
Led teams in the planning, implementation and execution of merchandising and operating initiatives.
Performed daily activities in a timely manner, including managing the housekeeping and inventory needs of the store.
Addressed customer issues to ensure swift and successful resolution.
Replenished merchandise, welcomed customers, responded to questions and maintained the overall presentation of store.
Worked as a team member to provide the highest level of service to customers.
Consulted with customers on the latest styles and trends.
Placed special merchandise orders for customers.
Informed customers about all product lines and services offered by the company.
Kept the showroom clean and maintained neat, orderly product displays.
Demonstrated that customers come first by serving them with a sense of urgency.
Maintained friendly and professional customer interactions.
Shared product knowledge with customers while making personal recommendations.
Processed all sales transactions accurately and in a timely fashion.
Built customer confidence by actively listening to concerns and giving appropriate feedback.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Marked clearance products with updated price tags.
Sever , 10/2021 - 03/2022 Concord Hospitality – Sunrise, FL,
Greeted customers, answered questions, and recommended specials to increase profits.
Operated POS terminals to input orders, split bills, and calculate totals.
Promoted desserts, appetizers, and specialty drinks to optimize sales.
Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Prepared salads, appetizers, and garnishes to assist kitchen staff.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Cleared table and bussed dishes to allow for quick setups.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Server, 07/2018 - 06/2019 Larry's Giant Subs – City, STATE,
Exhibited proficiency in correct food handling techniques, including proper food temperature and equipment cleaning.
Trained new employees on proper food handling, guest expectations and restaurant protocols.
Calculated charges, issued table checks and collected payments from customers.
Transported all dirty tableware from dining room to dishwashing area for proper cleaning.
Kept carpets and floor clear of debris by using vacuums and brooms.
Checked on all tables at appropriate intervals to refill drinks and respond to requests.
Minimized customer wait times by efficiently tracking orders.
Cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Assisted kitchen staff in delivery of proper food counts by determining number of food items required for complete service.
Inspected restrooms for cleanliness and availability of supplies numerous times per shift
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
Confirmed over dozens of customers' ages daily and discontinued service to intoxicated guests.
Assisted guests by offering cocktails or other beverages, described menu items, identified wine pairings and answered food preparation questions in friendly, timely manner.
Ensured tables were kept neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Checked menus to verify current selection availability and cleanliness.
Guided guests through menu options while demonstrating thorough knowledge of food, beverages and ingredients.
Managed closing duties, including restocking items wiping down all tables, sweeping and moping floors, cleaning windows, and cleaning windows.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Educated guests on daily specials and menu offerings, enabling decisions on appetizers, entrees and desserts.
Made recommendations concerning daily specials, also guide patrons towards more profitable items.
Recorded orders and partnered with other team members to serve food and beverages.
Upsold products to customers
Resolved complaints from guests by listening to issues and notifying restaurant manager.
Ensured full guest satisfaction at all points during dining experience to promote customer satisfaction and loyal base of business.
Maintained detailed records of what customers wanted and ordered, helping to increase profits when those customers returned at later date.
Maintained consistent serve times by immediately placing orders, routinely checking on tables and quickly serving prepared food to guests.
Checked on guests to ensure satisfaction with meals and suggested additional items to increase restaurant sales.
Established floor plans to streamline seating and wait staff traffic and maximize floor space.
Cashier Cook, 02/2012 - 10/2012 Company Name – City, State,
Displayed and restocked merchandise in an appealing manner.
Increased customer satisfaction through friendly and professional communication.
Managed morning rush of over dozens of customers daily with efficient, levelheaded customer service.
Educated customers on product and service offerings.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Arranged and stocked department displays.
Used hot water, dish cloths and sanitizing or cleaning products to wipe down kitchen and food preparation areas.
Made sandwiches, including specialty items and custom orders.
Monitored the freshness and condition of prepared foods.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Closed down kitchen after each shift and precisely followed closing checklist for kitchen stations.
Inspected restrooms for cleanliness and availability of supplies numerous times per shift.
Cleaned walls, fans and drains in bakery coolers, display cases and work areas.
Handled products and equipment in accordance with safety and sanitation guidelines.
Checked out customers and bagged items quickly.
Resolved complaints from guests by listening to issues and notifying restaurant manager.
Emphasized fast, friendly customer service.
Accurately made change for cash transactions.
Education and Training
GED: , Expected in 2017 - Friends of Literacy Inc - Knoxville, TN GPA:
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