Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Fastidious Crew Leader with expertise in promoting quality service and ensuring that customers are fully satisfied. Offering an outgoing personality and the know-how to determine the best solutions to resolve issues.
Conscientious individual dedicated to staying poised in all types of situations. Outgoing Crew Leader focused on task management, overseeing employees and monitoring workflows and conditions. Promoting effective interpersonal and adaptability skills.
Efficient professional with strong background in technical assistance, project scheduling and staff coordination. Offering talents and successful revolving background combined with readiness to collectively solve complex challenges.
Dedicated, responsible Class A driver (all endorsements) with a clean drivers license. Self-motivated and customer-focused.
Skills
Crew scheduling
Onboarding and training
Crew management
Work task assignments
Meeting participation
Problem-solving
Project coordination
Strong communication skills
Direct labor crew training
Consistent work history
Flexible work schedule
Experience
03/2018 to 01/2019
Associate CashierGpm Investments – Kewaskum, WI,
Worked closely with front-end staff to assist customers.
Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Learned roles of other departments to provide coverage and keep store operational.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Trained new team members in cash register operation, stock procedures and customer service.
Properly verified customer identification for alcohol or tobacco purchases.
Counted product stock to maintain inventory records.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Processed returned items in accordance with store policy.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Scanned items quickly to keep lines moving and reduce overall wait time.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
05/2015 to 12/2016
Delivery DriverBunzl Distribution – Fremont, CA,
Picked up and delivered cargo in tractor-trailer with expert knowledge of roads, highways and interstates.
Obtained signatures needed to complete and process all paperwork efficiently.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Delivered rush merchandise on tight schedules to meet customer targets.
Contacted customers prior to delivery to coordinate delivery times.
Resolved customer complaints and adjusted orders.
Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Notified branch management of any vehicle safety concerns and issues.
Successfully avoided time delivery delays by carefully planning best routes with GPS.
Operated manual and mechanical equipment safely to minimize injury and accident risks.
Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Reviewed production specifications to properly set up and calibrate machinery.
Kept projects on track by resolving employee issues and complaints.
Kept gear and equipment in good working order by conducting inspections and completing minor repairs.
Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
Delegated daily tasks to team members to optimize team productivity.
Reduced crew member injury statistics by instructing all employees in safe work practices.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Inspected cleanliness, organization and safety of job sites after every shift.
Assisted with project tasks for absent employees to help team meet tight deadlines.
Assisted team with job tasks as needed to complete project milestones or when employees were out sick.
Maintained quality control and contract compliance for installation of fiber optic and copper cable infrastructure by work crews.
Observed safety protocols and manufacturer's instructions when using heavy machinery and equipment.
Utilized highly effective communication skills to interact with all project stakeholders.
Supervised employees completing tasks, ensuring that each met high company standards.
Instructed newly hired employees on proper methods to install racks and modules for solar systems, maximizing customer satisfaction and team efficiency.
Reviewed projected sites to determine feasibility and determine optimal system performance levels.
Monitored work of employees and contractors to assess project conformance with customer requirements.
Performed system startups, mechanical troubleshooting and corrective action management for any identified issues.
Education and Training
Expected in
: Covenant CHRISTAIN ACADEMY - Morristown, GPA:
Expected in
High School Diploma: Covenant CHRISTAIN Academy - Morristown, TN GPA:
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