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associate access specialist resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Accomplished clerical assistant with strong communication and organization skills. Efficient at multitasking. Strengths include complex problem solving and communication with interdepartmental personnel and customers.

Skills

Active listening

Customer and personal service

Work History
06/2019 to Current
Associate Access Specialist Froedtert Memorial Lutheran Hospital Menomonee Falls, WI,
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Resolved complaints efficiently to satisfy customers and encourage future transactions.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
  • Acted as first point of contact and set appointments for prospective clients.
  • Handled complaints and questions, and re-directed calls to other team members as appropriate.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Send detailed messages to nurse and Providers
  • Scheduled/ rescheduled clinic appointments
  • Assist outside providers with scheduling new patients
  • Send MD to MD messages
  • Make outbound calls to patients
  • Send out appointment reminder letters to patients

  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Established and maintained client rapport by utilizing quality customer service.
07/2016 to 06/2019
Registration Specialist Giant Eagle Louisville, OH,
  • Patient Check in/ out Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Make copies of correspondence or other printed material obtain personal information such as address , phone number , SSN.
  • Verify and load health insurance Provide front and back office assistance.
  • Review, update and verify client files.
  • Dealing with unhappy or belligerent customers with a calm voice and manner.
  • Finding creative solutions to resolving diverse customer problems.
06/2015 to 08/2015
Cashier Northwestern Medicine Woodstock, IL,
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
10/2014 to 06/2015
Service Aide Planet Fitness Inc. New Philadelphia, OH,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Increased sales by offering advice on purchases and promoting additional products.
11/2013 to 01/2014
Team Member Giant Eagle Middleburg Heights, OH,
  • Issue receipts, refunds, credits, or change due to customers .Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Process merchandise returns and exchanges.
  • Assist with duties in other areas of the store such as monitoring fitting rooms or bagging and carrying out customers' items.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties,such as mopping floors and emptying trash cans.
  • Confer with customers by telephone or in person to provide information about products services, take or enter orders, cancel accounts, or obtain details of complaints.Keep records of customer interactions or transactions, recording details of inquiries,complaints, or comments, as well as actions taken.Check to ensure that appropriate changes were made to resolve customers' problems.Receive payment by cash, check, credit cards, vouchers, or automatic debits.Issue receipts, refunds, credits, or change due to customers.Assist customers by providing information and resolving their complaints.Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.Greet customers entering establishments.Answer customers' questions, and provide information on procedures or policies.Sell tickets and other items to customers.Process merchandise returns and exchanges.Maintain clean and orderly checkout areas and complete other general cleaning duties,such as mopping floors and emptying trash cans.Stock shelves, and mark prices on shelves and items.Request information or assistance using paging systems.Assist children in choosing prizes.Taking orders and delivering them.Supervising the door to make sure children didn't exit the building without their parent or with the wrong parent.Greeting customers at the door and providing a happy, safe environment.
10/2012 to 04/2013
Crew Member Popeyes Louisiana Kitchen City, STATE,
  • Maintain sanitation, health, and safety standards in work areas.Clean food preparation areas, cooking surfaces, and utensils.Verify that prepared food meets requirements for quality and quantity.Cook and package batches of food, such as hamburgers and fried chicken, which areprepared to order or kept warm until sold.Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time.
Education
Expected in to to
High School Diploma:
Tennessee State University, Magnet - Nashville, Stratford, TN
GPA:
optical price scanners.Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies.Maintain clean and orderly checkout areas and complete other general cleaning duties,such as mopping floors and emptying trash cans.Stock shelves, and mark prices on shelves and items.Count money in cash drawers at the beginning of shifts to ensure that amounts arecorrect and that there is adequate change.Supervise others and provide on-the-job training.Sort, count, and wrap currency and coins.Clean food preparation areas, cooking surfaces, and utensils.Verify that prepared food meets requirements for quality and quantity.Cook and package batches of food, such as hamburgers and fried chicken, which areprepared to order or kept warm until sold.Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time. Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.Read food order slips or receive verbal instructions as to food required by patron, andprepare and cook food according to instructions.Measure ingredients required for specific food items being prepared.Take food and drink orders and receive payment from customers.Clean, stock, and restock workstations and display cases.Cook the exact number of items ordered by each customer, working on severaldifferent orders simultaneously.Wash, cut, and prepare foods designated for cooking.Serve orders to customers at windows, counters, or tables.Prepare and serve beverages such as coffee and fountain drinks.Pre-cook items such as bacon, to prepare them for later use.Clean food preparation areas, cooking surfaces, and utensils

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Resume Overview

School Attended

  • Tennessee State University, Magnet

Job Titles Held:

  • Associate Access Specialist
  • Registration Specialist
  • Cashier
  • Service Aide
  • Team Member
  • Crew Member

Degrees

  • High School Diploma

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