Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Accomplished Assistant Manager with 2 years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

  • Employee performance evaluations

  • Recruiting and interviewing

  • Search Engine Optimization

  • Financial Management


Employee performance evaluations


Recruiting and interviewing


Search Engine Optimization


Financial Management

Work History
Assitant Manager, 10/2019 - 03/2021
Ascena Retail Group West Palm Beach, FL,
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored security and handled incidents calmly.
  • Mentored 10 member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Cashier/Service Representative, 01/2017 - 09/2019
Bd (Becton, Dickinson And Company) Fresno, CA,
  • Maintained productivity and quality standards at all times.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Operated cash register, collected payments and provided accurate change
  • Assisted with purchases, locating items and signing up for rewards programs
  • Promoted specific item options to drive sales and achieve add-on purchases
Warehouse Worker, 05/2015 - 12/2016
Relintless City, STATE,
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Identified inadequate materials and faulty equipment and brought to supervisors' attention.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Updated daily logs with regular shift activities and incident details.
  • Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Wrapped pallets in shrink wrap prior to loading.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor
  • Positioned products between receiving, storage and shipping areas as part of just in time inventory supply for major manufacturers
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked
Customer Service Agent/Call Center Representative, 01/2012 - 04/2015
Afni City, STATE,
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Responded to customer comments and questions via LiveChat during 8 hour shifts.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
: Nursing, Expected in
Southern Union State Community College - Wadley, AL
High School Diploma: , Expected in 05/2003
Handley High School - Roanoke, AL
  • Association for Project Management (APM)

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School Attended

  • Southern Union State Community College
  • Handley High School

Job Titles Held:

  • Assitant Manager
  • Cashier/Service Representative
  • Warehouse Worker
  • Customer Service Agent/Call Center Representative


  • Some College (No Degree)
  • High School Diploma

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