Assitant Manager Resume Example
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ASSITANT MANAGER
Summary
Customer-oriented sales manager with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Skills
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Experience
02/2020 to Current
Assitant ManagerExpress, Inc. － Auburn Hills , MI
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Completed inventory audits to identify losses and project future demands.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
- Delegated daily tasks to team members to optimize team productivity.
- Evaluated employee performance and developed improvement plans.
- Cultivated customer loyalty by training team members in industry-leading service standards.
06/2016 to Current
Ship From Store + Operations AssocaiteM/I Homes － League City , TX
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Educated customers on product and service offerings
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Organized storage areas to maximize efficiency of materials movements and minimize labor required.
- Performed basic maintenance on warehouse machines and arranged for repair or replacement when needed.
- Researched lost or missing shipments and initiated tracing process to locate shipments and meet customer needs.
- Operated forklift, pallet jack and hand truck to move materials within warehouse and to and from shipping vehicle.
- Coordinated multiple receiving and warehousing operations simultaneously without sacrificing quality and supported outgoing shipping in response to observed needs.
- Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
10/2017 to 09/2019
Sales ManagerTory Burch － Dallas , TX
- Compiled weekly monetary reports and records for store managers
- Monitored incoming customer traffic to determine appropriate staffing
- Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency
- Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes
- Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Monitored multiple databases to keep track of all company inventory
05/2017 to 05/2018
Key HolderPiercing Pagoda － City , STATE
- Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels
- Planned and updated work schedules for optimal coverage of expected business needs
- Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes
Education and Training
Expected in 05/2021
Bachelor of Science: BiologyWestern Connecticut State University － City, State
09/2019
Pharmacy Technician CertifiedYNHH Pharmacy Technician Training Program
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Resume Overview
School Attended
- Western Connecticut State University
- YNHH Pharmacy Technician Training Program
Job Titles Held:
- Assitant Manager
- Ship From Store + Operations Assocaite
- Sales Manager
- Key Holder
Degrees
- Bachelor of Science : Biology
Pharmacy Technician Certified
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