Assitant Manager resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Customer-oriented sales manager with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Skills
Effective Retail Sales Manager
Sales strategy development
Sales analytics
Sales and marketing expertise
Commission-based sales experience
Sales methods and techniques
Experience
Assitant Manager, 02/2020 to Current Express, Inc. – Auburn Hills, MI,
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Enforced company policies and procedures to strengthen operational standards across departments.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Completed inventory audits to identify losses and project future demands.
Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Delegated daily tasks to team members to optimize team productivity.
Evaluated employee performance and developed improvement plans.
Cultivated customer loyalty by training team members in industry-leading service standards.
Ship From Store + Operations Assocaite, 06/2016 to Current M/I Homes – League City, TX,
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
Educated customers on product and service offerings
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Organized storage areas to maximize efficiency of materials movements and minimize labor required.
Performed basic maintenance on warehouse machines and arranged for repair or replacement when needed.
Researched lost or missing shipments and initiated tracing process to locate shipments and meet customer needs.
Operated forklift, pallet jack and hand truck to move materials within warehouse and to and from shipping vehicle.
Coordinated multiple receiving and warehousing operations simultaneously without sacrificing quality and supported outgoing shipping in response to observed needs.
Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
Sales Manager, 10/2017 to 09/2019 Tory Burch – Dallas, TX,
Compiled weekly monetary reports and records for store managers
Monitored incoming customer traffic to determine appropriate staffing
Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency
Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes
Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels
Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
Monitored multiple databases to keep track of all company inventory
Key Holder, 05/2017 to 05/2018 Piercing Pagoda – City, STATE,
Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels
Planned and updated work schedules for optimal coverage of expected business needs
Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes
Education and Training
Bachelor of Science: Biology, Expected in 05/2021 Western Connecticut State University - Danbury, CT GPA:
Pharmacy Technician Certified: , Expected in 09/2019 YNHH Pharmacy Technician Training Program - , GPA:
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