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assitant manager resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Motivated assistant manager brings more than 20 years of experience. Efficient assessment of customer needs and product and service cultivation. Resourceful understanding of leadership and multi-tasking needs. Dependable staff evaluation to streamline operations.

Detail-oriented Assistant Manager offers more than 20-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.

Forward-thinking assistant manager with proven history of leadership, planning and problem solving. Adept collaboration to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs.

Attentive assistant manager with 20 years of experience guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to address customer concerns and communicate with tact and diplomacy.

Accomplished Assistant manager recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise. Ambitious assistant manager with solid history of success in operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering 20 years of related experience and pursuing new professional challenges with room for advancement at your company.

Skills
  • Product and service knowledge
  • Sales monitoring
  • Orientating and training
  • CSS
  • Product branding
  • Time Management
  • Training and development
  • Business development understanding
  • Retail Space Planning
  • Merchandising
  • Staff development
  • Project management abilities
  • Retail operations management
  • Customer relations
  • Closing and contract negotiations
  • Staff training and development
Education and Training
Dover High School Dover, AR Expected in 05/1995 High School Diploma : - GPA :
Petra Allied Health Hot Springs , AR Expected in 05/2005 CNA : Certified Nursing Assistant - GPA :
Experience
Wendy's - Assitant Manager
Greenfield, IN, 09/2018 - Current
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
7-Eleven, Inc. - Assistant Store Manager
Miami Beach, FL, 07/2015 - 09/2018
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Conducted analysis to address productivity and improve employee morale.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Aided in negotiation with vendors and suppliers to reduce overall costs.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Scheduled staff to assign employee shifts according to departmental and business needs.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
CK Quick Stop - Cashier Assistant Manager
City, STATE, 03/2010 - 04/2015
  • Supervised store opening and closing procedures, including counting cash drawers and making bank deposits.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Built and maintained working relationships with peers and upper management.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.

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Resume Overview

School Attended

  • Dover High School
  • Petra Allied Health

Job Titles Held:

  • Assitant Manager
  • Assistant Store Manager
  • Cashier Assistant Manager

Degrees

  • High School Diploma
  • CNA

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