, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Enthusiastic Manager with extensive knowledge of retail and floral arrangements. Adept at leadership and working efficiently under pressure with an understanding of customer service and commitment to quality assurance. Decisive leader with good planning and organizational skills.
Skills
Artistic Floral Design
Merchandising and Displays
Consultative Sales Techniques
Artistic Flower Arranging
Client Consultations
Customer Orders
Vendor Relationships
Problem Resolution
Organizational Skills
Working Collaboratively
Active Listening
Friendly, Positive Attitude
Training & Development
People Skills
Relationship Building
Critical Thinking
Work Ethic
Teamwork and Collaboration
Technical Proficiency
Verbal and Written Communication
Work Planning and Prioritization
Customer Service
Brand Management
Calm Under Pressure
Customer Relationship Management
Professional and Courteous
Decision Making
Experience
Assitant Manager, 04/2021 to Current Petco – Exton, PA,
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Completed inventory audits to identify losses and project demand.
Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Manager and Lead Floral Designer , 11/2013 to 06/2018 Amerifirst Financial – Denver, CO,
Recruited and hired qualified candidates to fill open positions.
Assigned tasks to associates to fit skill levels and maximize team performance.
Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
Evaluated store performance and incorporated feedback to implement improvement plans.
Examined merchandise to correctly price and display products.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Stayed current on latest floral trends and supplier products by conducting careful research.
Front Desk Receptionist, 01/2013 to 10/2013 Aspen Family Chiropractic – City, STATE,
Scheduled and confirmed appointments.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Answered office phone and emails to schedule appointments, answer questions, and document information.
Greeted incoming patients and verified paperwork to manage smooth intake processes.
Managed customer complaints and rectified issues to complete satisfaction.
Processed payments and updated accounts to reflect balance changes.
Pulled and organized requested documentation.
Greeted visitors and verified reasons for visit and appointment information.
Maintained front office cleanliness and organized supplies to increase productivity.
Conducted transactions, confirming patient information and processing according to standard protocol.
Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
Provisioning Technician, 11/2008 to 12/2009 Star Tech – City, STATE,
Received and prioritized support requests to maximize resource utilization.
Imaged OS and software deployments throughout system and addressed implementation concerns.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Bachelor of Arts: Graphic Design, Expected in 12/2022 Full Sail University - Winter Park, FL GPA:
High School Diploma: , Expected in 05/2000 Laramie Highschool - Laramie, WY GPA:
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