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Assistant Program Director Resume Example

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ASSISTANT PROGRAM DIRECTOR
Professional Summary

Motivated professional with 7.5+ years of experience in policy development, strategic planning, and organizational leadership. Passion to cultivate positive work place culture, increase productivity, obtain goals, manage employee relations, be collaborative and independent, demonstrate crisis response abilities and de-escalation skills.

Obtain a position that values focus on the psychology and techniques of leadership, organizational structure, selecting, evaluating and developing of employees through applying psychological principles to helping a business manage its employees, manage change, build teams, resolve workplace issues and improve communication with customers.

Work History
Turning Point of Central California- Rural Mental Health - Assistant Program DirectorKerman And Mendota, CA07/2018 - Current
  • The Assistant Program Director reports to the Program and Regional Directors and is responsible to assist the Program Director in the leadership and coordination of activities and to develop and manage the day-to-day program operations of mental health services sites in multiple sites in Fresno County.
  • Full responsibility in ensuring clinic functions run within budget, legal considerations, client satisfaction, safe environment, HIPAA compliance, complaint resolution, staffing needs met, maintain/improve metrics, progressive discipline, policy change, procedure/organizational changes, and human resources policy and procedure follow through.
  • Identified risks and developed mitigation plans.
  • Maintained and updated all project related documents.
  • Trained and mentored new employees on industry practices and business operations.
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
  • Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
  • Effectively supervised staff personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints for new clinic openings.
  • Successfully complete site certification.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Managed all phases of various projects (clinic development/ program growth) from procurement to commission.
  • Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
  • Identified, reviewed and applied policies and procedures by exercising informed judgment to achieve optimal performance.
  • Recruited and screened qualified potential employees.
  • Created and completed personnel action forms for all hires, terminations, title changes and terminations.
  • Organized new employee orientation schedules for all new hires.
Turning Point Of Central California - Supervising Personal Service CoordinatorFresno County, CA04/2017 - 07/2018
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Coordinated schedules and assignments for staff, maximizing team efficiency and effectiveness.
  • Worked with senior case managers to coordinate team development activities and trainings.
  • Conferred with representatives of local governments to assess and meet community needs.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
  • Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
  • Optimized operational systems to maintain effective budgets and accurate documentation for permanent records.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Developed and deepened partnerships with related organizations to enhance success by eliminating duplication.
Turning Point Of Central California - Personal Service CoordinatorFresno County, CA10/2014 - 08/2016
  • Turning Point of Central California- Rural Mental Health.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
  • Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
  • Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
  • Documented client progress in confidential files.
  • Provided clients with recommendations to community resources.
A Better Way, Inc - Bilingual Family PartnerBerkeley, CA07/2012 - 08/2014
  • Managed heavy caseload of 45 cases effectively through well-developed time management, organizational and task prioritization skills.
  • Visited homes of families and maintained appropriate contact as directed by agency procedures.
  • Collaborated with families to assist in growth, development and education to increase potential.
  • Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
  • Identified available community resources and programs for families of disabled children.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Documented data and completed accurate updates to case records.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Skills
  • Detail-oriented, efficient and organized
  • Motivational Interviewing, Strength Based, Evidence Based Interventions
  • Strong analytical and problem-solving skills
  • Crisis Management
  • Work Independently with minimal supervision
  • Excellent written and verbal communication
  • Participates in development and implementation of Policies and Objectives
  • Highly trustworthy, discreet, confidential, and Ethical
  • Complex Decision Making
  • Fluency of Ideas
  • Budget
  • Psychology
  • Consultation
  • Critical Thinking
  • Public speaking
  • English and Spanish Speaking
  • Staffing
  • Verbal communication
  • Leadership
  • Complaint resolution
  • Staff education and training
  • Recordkeeping strengths
  • Key stakeholder relationship building
  • Contract Management
  • Staff Development
  • Strategies and goals
  • Project Management
  • Staff Management
Education
03/2018Capella UniversityMinneapolis, MNMaster Degree: Industrial Organizational Psycholog

GPA: 3.818

05/2010University of California, BerkeleyBerkeley, CAB.A: Psychology, Education, Social Work
Industrial Organizational Psych Practices in Personnel & Human Resource Management, Quantitative Design & Analysis, Ethics & Multicultural Issues in Psych, Consultation Psychology
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Resume Overview

Companies Worked For:

  • Turning Point of Central California- Rural Mental Health
  • Turning Point Of Central California
  • A Better Way, Inc

School Attended

  • Capella University
  • University of California, Berkeley

Job Titles Held:

  • Assistant Program Director
  • Supervising Personal Service Coordinator
  • Personal Service Coordinator
  • Bilingual Family Partner

Degrees

  • Master Degree: Industrial Organizational Psycholog
    B.A : Psychology, Education, Social Work
    Industrial Organizational Psych Practices in Personnel & Human Resource Management, Quantitative Design & Analysis, Ethics & Multicultural Issues in Psych, Consultation Psychology

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