Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Meticulous Program Director with 15+ years experience and a talent for juggling multiple tasks at once and working under stressful circumstances. Excellent interpersonal and communication skills. Outstanding problem-solving abilities and an analytical mindset. Motivated Social Work professional with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.

  • Strategic leadership
  • Crisis Intervention
  • Case management
  • Behavioral Intervention Plans (BIP)
  • Analytical thinking
  • Data collection and management
  • Social services
  • Client tracking
Work History
Assistant Program Director, 07/2019 - 12/2021
Gulf Coast Jewish Family And Community Services Tampa, FL,
  • Exceeded productivity, quality and customer service standards by resolving problems, completing audits, identifying trends and determining system improvements.
  • Revised policies and developed and implemented training programs to increase productivity of organization.
  • Updated director about project status, updates and concerns on daily basis.
  • Met financial objectives by preparing annual budgets, scheduling expenditures and analyzing variances.
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
  • Supported staff in working directly with clients, including providing programmatic supervision and having face-to-face client visits as needed.
Program Manager, 12/2014 - 07/2019
Linquest Corporation El Segundo, CA,
  • Pitched and built new programming strategies and one-off features to boost client interests and diversify program offerings.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Analyzed and interpreted impact of federal, state and local legislation on program structure.
  • Coached 7 team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Networked, built relationships, and coordinated activities with other organizations provided employment, housing, training, education, legal services, health, emotional wellness, substance abuse, etc.
  • Met with HRA, HPD and other providers monthly, or as requested, to ensure program compliance and excellence, as well as to develop strong working relationships with partner agencies.
Mental Health Counselor/Case Manager, 10/2012 - 12/2014
Lhc Group Waynesboro, TN,
  • Worked with mentally ill clients to breakthrough barriers toward goals and to assist clients in advocating for themselves and moving toward self sufficiency.
  • Planned, coordinate and facilitate social/peer support events, including group facilitation for clients.
  • Conducted intakes and assessments to determine the appropriate setting to support individuals needs.
  • Acted as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, housing and legal issues etc.
  • Input client data and client progress information into automated databases.
  • Created recreational workshops and groups for the residents which consisted of board games, movie night and light exercise for those with limited mobility.
  • Conducted two visits per month to ensure client is maintaining a clean and safe environment in the home and also checking that monthly expenses were being paid in a timely manner.
  • Verified successful coordination of counseling efforts with mental health professionals, doctors, social workers and other stakeholders.
  • Applied evidence-based techniques such as behavioral activation, problem-solving treatment and motivational interviewing to support behavioral interventions.
Social Worker Assistant, 10/2010 - 10/2012
SUNY Downstate Medical Center, STAR Clinic City, STATE,
  • Helped develop effective care plans advocated for needs of each client with outside agencies and care professionals.
  • Detailed residents' medical and social needs for personnel and arranged for appropriate services.
  • Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Detailed program operations and participant activities with comprehensive recordkeeping.
  • Delivered comprehensive therapeutic services to children, adolescents and adults to support child welfare and prevention services.
  • Developed and facilitated goal-oriented psycho-education and therapy groups to improve residents' quality of life.
Advanced Graduate Certificate : Mental Health Counseling, Expected in
University of Buffalo-SUNY - Buffalo, NY,
MS: Ed Counseling and Personnel Services, Expected in
Fordham University - New York, NY,
Bachelor of Arts: Sociology ;Criminal Justice, Expected in
Bloomfield College - Bloomfield, NJ

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Resume Overview

School Attended

  • University of Buffalo-SUNY
  • Fordham University
  • Bloomfield College

Job Titles Held:

  • Assistant Program Director
  • Program Manager
  • Mental Health Counselor/Case Manager
  • Social Worker Assistant


  • Advanced Graduate Certificate
  • MS
  • Bachelor of Arts

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