Clinician skilled in assessments, intakes, referrals, crisis management and case management. Very effective at working with clients from a wide range of backgrounds. Passionate about providing meaningful support and services to all clients. Expertise in crisis intervention techniques and overseeing staff. Problem-solving licensed clinician qualified to manage health regulations, perform patient care and further motivate talented staff. Enthusiastic professional with background affecting positive patient outcomes, finding creative solutions to administrative issues and interacting with diverse personalities.
Work History
Utilization Review Specialist, 01/2021 to Current State Of Oklahoma – Tulsa, OK,
Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
Supervised and maintained all utilization review documentation through Kipu.
Performed admission reviews based for medical necessity based upon Medical criteria and ASAM specification.
Performed prior authorization review of services requiring notification.
Obtained authorizations from multiple insurance carriers for various levels of care.
Devise or identify solutions for irregular requests and issues.
Identified new areas of scientific research and provided internal training.
Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
Assistant Program Director, 06/2020 to 01/2021 Heinzerling Community – Columbus, OH,
Interacted with customers and clients to identify business needs and requirements.
Assisted program manager with developing budget and schedule.
Mediated conflicts within families to clarify and resolve underlying issues.
Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
Ran individual therapy and family therapy sessions for children ages 11 to 17.
Utilized positive uncertainty and multi-systemic family systems therapy to encourage clients and help to handle ambiguity, accept inconsistencies and trust intuition in decision-making.
Applied array of different methodologies to assist patients with therapy.
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
Identified risks and developed mitigation plans.
Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
Improved success of program by making proactive adjustments to operations.
Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
Provided ongoing direction and leadership for program operations.
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Clinical Director, 09/2019 to 05/2020 Cypress Creek Therapy – Edgewater, MD,
Monitored, analyzed and corrected staff performance and worked with HR manager to raise standards of practice
Developed, implemented, revised and evaluated policies and procedures
Participated in research and evidence-based clinical audits and leveraged data to improve research-based methodologies within clinical areas
Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions
Provide ongoing case management to all patients to ensure implementation of appropriate treatment plan, adherence to quality model and utilization of services needed to achieve optimal outcomes
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, OBRA, and general liability
Communicated with patients, ensuring that medical information was kept private
Provided Crisis Management for patients
Developed, implemented, revised and evaluated policies and procedures
Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs
Provide ongoing case management to all patients to implement appropriate treatment plan, adher to quality models and maximize utilization of services needed to achieve optimal outcomes
Implement new policies and educate staff on changes
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
Conducted intake and assessments to formulate treatment plan and manage client records.
Performed individual and group psychotherapy and conducted teletherapy sessions to help clients pinpoint emotions underlying personal and relational conflicts.
Collaborated with social services, referral sources and other treatment professionals to meet patient care needs.
Leveraged practice management software to complete weekly progress notes, update quarterly treatment plans and maintain patient records.
Garnered excellent reviews from individuals and couples and maintained long-term counseling relationships to provide ongoing care and support.
Countered problematic behavior with healthy alternatives to enhance mental, emotional and physical wellness and increase energy.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Executive Director, 01/2018 to 09/2019 Ymca Of Delaware – Middletown, DE,
Coordinated and implemented training to public health professionals
Provided exceptional services including counseling, case management, education and job training to a diverse client base
Devised improvements to target key areas of improvement
Established procedures to handle all types of operational questions
Worked closely with organizational leadership, including board of directors, to strategically affect the direction of operations
Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans
Instructed patients and family members on proper discharge care
Effectively managed clinical oversight for over 100 patients
Continually maintained and improved the company's reputation and positive image in the markets served
Assisted in resolving and satisfying client requests and internal operational issues
Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions
Closely collaborated with management team to make necessary improvements and satisfy resident needs
Maintained all confidential personnel files, license and CPR compliance records
Clinical Therapist, 01/2011 to 12/2017 Care New England Health System – RI, State,
Conducted therapeutic individual and family therapy sessions
Trained new clinical staff
Led summer day treatment groups and therapeutic activities to teach functional living skills and address behavioral issues
Kept abreast of new and developing information in the mental health field by regularly attending professional conferences and workshops
Consulted with and trained highly skilled mental health and medical staff
Displayed sensitivity to the cultural and linguistic needs of the clients and families served
Observed and monitored client behavior and responses to treatment
Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions
Developed and implemented treatment plans and modified when needed
Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders
Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mental health
Documented psychiatric services and responses to treatment in patient case files
Skills
Group psychotherapy expert
Dual diagnoses expert
Expertise in crisis intervention techniques
Biopsychosocial assessments
Skilled in intake interviewing
Adept at treatment and discharge planning
Cognitive Behavioral Therapy (CBT) expert
Personality disorder treatment aptitude
Adept at conflict resolution
LICSW and LCSW
Psychotropic medications knowledge
Trained in indicators of child abuse
Team oversight
Performance feedback
Quality Assurance
Administration knowledge
Ability to mentor
Supervisor for College Interns
Certifications
Certified in CPR and First Aid
Licensed Independent Clinical Social Worker (LICSW)
Licensed Clinical Social Worker (LCSW)
Licensed in the states of MA, PA, and FL
Education
Bachelor of Science: Bachelor's in Social Work (BSW), Expected in Florida Atlantic University - Boca Raton, FL GPA:
Top 10 % of class
Master of Social Work: Social Work, Expected in Barry University - Miami Shores, FL GPA:
Doctorate : Clinical Social Work, Expected in Barry University - Miami, FL GPA:
Currently obtaining Doctorate - started in August 2020-May 2023
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