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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Dedicated clinical social worker with over 14 years of experience working in the areas of community based social services as well as mental health. Demonstrated supervision and program leadership abilities. Strong clinical assessment and psychotherapy skills. Adept at providing crisis intervention and support, working as part of an interdisciplinary team, and functioning in fast paced environments. Skilled in the areas of evidence-based and strengths-based practice, as well as trauma-informed care.

Skills
  • Evidence Based Practice (EBP)
  • Individual/Group Counseling
  • Culturally Sensitive
  • Clinical Experience
  • Mental/Behavioral Health
  • Clinical Supervision
  • Trauma Informed
  • Crisis Intervention
  • Psychosocial Assessment
  • Advocacy
  • Organized
  • Decisive
  • Public Speaking
  • Team Player
  • Treatment Planning
  • Assessment
  • Case Management
  • Knowledge of child welfare system (ACS, OCFS)
  • CBT, T-FCBT
  • Knowledge of AWARDS, ECW, TMS and MAVEN systems.
Relevant Experience
Assistant Program Director , 02/2020 to Current
Northeast Center For YouthSpringfield, MA,
  • Supported the Program Director in overall management of the Kingsbridge Heights Family Supportive Housing Program.
  • Provided direct clinical and administrative supervision to clinical supervisor, social workers, and case management staff to ensure best practice in their provision of short-term counseling, group work, outreach, advocacy, crisis intervention, needs/risk assessment, safety planning and psycho-education services for all families residing in the program.
  • Ensured that clients received services that meet regulatory and agency standards and that records are kept in compliance with those standards.
  • Ensured the effective utilization of on-site medical and psychiatric care.
  • Responded to client crises and support staff in follow-up planning and execution as needed.
  • Follow-up on urgent client issues to support and ensure appropriate interventions.
  • Reviewed clinical documentation and client records (paper and electronic), monitored productivity and compliance, and completed weekly and monthly reports to track services provided to clients and ensure compliance with agency and regulatory standards.
  • Worked to develop a team of skilled professional staff, including recruitment, training, supervision, evaluation and staff scheduling in order to achieve the objectives of both the agency as well as the program funders.
  • Provided on-call crisis intervention support to clients during overnight and weekend hours.
  • Utilized AWARDS, MAVEN, TMS, and ECW systems.
Client Care Coordinator Supervisor, 01/2018 to 02/2020
CorecivicFairfield, FL,

Responsible for the clinical supervision and management of a team of 12 Client Care Coordinators (LMSW's) delivering assessment driven clinical services, client advocacy, crisis intervention, and community based resource linkages to 306 homeless families with children residing in the shelter.

  • Provided clinical and administrative supervision to Client Care Coordinators to ensure best practice in their completion of biopsychosocial assessments, as well as their provision of short-term counseling, group work, outreach, crisis intervention, needs/risk assessment, safety planning and psycho-education services for all families residing in shelter
  • Worked to develop a team of skilled professional staff, including recruitment, training, supervision, evaluation and staff scheduling in order to achieve the objectives of both the agency as well as the program funders
  • Held weekly development meetings with individual team members to review cases and offer clinical recommendations, as well as to identify areas of individuals' strengths and needs in order to set goals and further professional development
  • Conducted weekly clinical group supervision/staff meetings
  • Reviewed all clinical documentation and client records (paper and electronic), monitored productivity and compliance, and completed weekly and monthly reports to track clients and services provided to them and ensure compliance with agency and DHS standards
  • Helped to develop, implement and streamline policies and procedures for the Client Care Coordinator department in order to enhance the delivery and coordination of mental health and related services to families with children living in shelter
  • Worked effectively as part of multi-disciplinary team alongside Director of Social Services and Housing Coordinator in order to effectively enhance client engagement and ensure delivery of quality services resulting in enhanced permanent housing placement outcomes
  • Served as program/agency liaison to DHS, ACS, and various other government agencies and community based organizations
  • Coordinated with ACS, DOE, DJJ, OMH, public and private psychiatric hospitals and Article 31 mental health clinics
  • Oversaw program wide staff development through in-depth trainings, workshops, seminars and other learning opportunities
  • Provided on-call crisis intervention support to Client Care Coordinators as well as Case Management staff
  • Worked in collaboration with Executive Director and Director of Social Services to provide training and consultation to shelter based Case Management team, and increase the ability of case management staff to address mental health related client concerns and crisis
  • Provided direct Client Care Coordination services to clients in the absence or vacancy of Client Care Coordinator staff
  • Conducted psychiatric evaluations of clients to be submitted as part of HRA 2010E Supportive Housing applications
Administrative Supervisor, 08/2016 to 11/2017
JCCA - HCBS Waiver ProgramCity, STATE,

Responsible for providing clinical and administrative supervision to a team of Individualized Care Coordinators (MSW's) in delivering intensive home and community based supports and services including; clinical services, care coordination, crisis intervention and advocacy to children and adolescents, ages 5-17, diagnosed with serious emotional disturbance and identified by Office of Mental Health (OMH) as being at risk of out of home placement (psychiatric hospitalization, residential treatment facility).

  • Provided regular clinical supervision, coaching, and development to MSW's.
  • Reviewed and approved all written work produced by MSW staff to ensure continued compliance with governmental regulations and funding sources.
  • Responsible for the implementation of policies and procedures dictated by the funding source and agency as they relate to the day to day operations of the program.
  • Provided oversight and participated in internal utilization review of all clinical materials including; UCR's, psychosocial assessments, and progress notes to ensure quality and compliance and ongoing compliance with State and City regulations.
  • Collaborated with and/or substituted for MSW's to provide case coverage as necessary.
  • Maintained a caseload of 2-3 clients, commensurate with supervisory assignments.
  • Monitored team performance, including developing performance improvement plans and recommending achievement awards.
  • Attended all clinical case conferences and staff meetings according to program procedures.
  • Represented JCCA Waiver Program/Agency at community functions, OMH/DOH meetings, and trainings.
  • Coordinate with ACS, DOE, DJJ, OMH, public and private psychiatric hospitals and Article 31 mental health clinics.
  • Provided 24/7 on call crisis response support to all supervisees.
  • Assisted with staff recruitment, training, development and performance evaluations.
Individualized Care Coordinator/Senior Social Worker, 12/2008 to 08/2016
JCCA - HCBS Waiver ProgramCity, STATE,

Responsible for delivering intensive home and community based supports and services including; clinical services, care coordination, crisis intervention and advocacy for a caseload of 6 youths (ages 5-17) and their families, who carry a diagnosis of serious emotional disturbance and have been identified by the office of Mental Health (OMH) as being at risk of out of home placement.

  • Carried a caseload of 6 children/adolescent and their families
  • Met with clients at their homes/communities for a mandated minimum of 6 visits per client per month
  • Conducted initial and on-going assessments of child and families' needs and progress, utilizing various measures including CANS-NY assessment tool
  • Responsible for both creating and integrating individualized treatment plans for each client, ensuring that each treatment plan reflects that individual child and family's strengths and needs and dictates service planning and delivery accordingly
  • Completed psychosocial evaluations and needs assessments
  • Supervised and coordinated service delivery of various providers including; Respite Workers, Skill Builders, Parent Advocates, Peer Youth Advocates and Intensive-In-Home Therapists
  • Developed and implemented safety plans with clients
  • Collaborated closely with all mental health and substance abuse treatment facilities, schools, health clinics and various other resources servicing the family to ensure full coordination of care
  • Connected client and family with community based resources and referrals
  • Provided ongoing advocacy for client and family
  • Provided on going intensive in home therapy services to clients and families
  • Coordinated discharge plans
  • Fieldwork
  • Responsible for all agency based case record documentation (treatment plans, safety plans, re-certifications, evaluations) as well as all data inputted into the OMH CAIRS system
  • Responsible to be available by phone 24/7 for on call crisis intervention
  • Responsible for the management of each child and family's budgetary and flex fund expenditure requirements
  • Coordinated with ACS, DOE, DJJ, OMH, public and private psychiatric hospitals and Article 31 mental health clinics
Education
Master of Social Work: , Expected in 2008
Hunter College - Silberman School of Social Work - New York, NY
GPA:
  • Concentration: Children, Youth, and Families
Bachelor of Arts: Individualized Study, Expected in 2004
New York University - Gallatin School - New York, NY
GPA:
  • Graduated cum laude
  • Coursework in: Identity Politics, Social Justice, Community Organizing and Performance Art.
  • Colloquium Topic: Performing Subjecthood As Social Change: The Deconstruction and Reassertion of Socio-Political Identities Through Theatrical Performance.
  • Awarded 2004 NYU Founder's Day Award for Scholastic Achievement
Certifications and Accomplishments
  • New York State Licensed Clinical Social Worker (LCSW)
  • New York State Certified Foster Parent
  • Awarded 2016 New York State Coalition for Children's Behavioral Health Employee of the Year

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Resume Overview

School Attended

  • Hunter College - Silberman School of Social Work
  • New York University - Gallatin School

Job Titles Held:

  • Assistant Program Director
  • Client Care Coordinator Supervisor
  • Administrative Supervisor
  • Individualized Care Coordinator/Senior Social Worker

Degrees

  • Master of Social Work
  • Bachelor of Arts

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