Assistant Program Director resume example

Responsible for the clinical supervision and management of a team of 12 Client Care Coordinators (LMSW's) delivering assessment driven clinical services, client advocacy, crisis intervention, and community based resource linkages to 306 homeless families with children residing in the shelter.

• Provided clinical and administrative supervision to Client Care Coordinators to ensure best practice in their completion of biopsychosocial assessments, as well as their provision of short-term counseling, group work, outreach, crisis intervention, needs/risk assessment, safety planning and psycho-education services for all families residing in shelter
• Worked to develop a team of skilled professional staff, including recruitment, training, supervision, evaluation and staff scheduling in order to achieve the objectives of both the agency as well as the program funders
• Held weekly development meetings with individual team members to review cases and offer clinical recommendations, as well as to identify areas of individuals' strengths and needs in order to set goals and further professional development
• Conducted weekly clinical group supervision/staff meetings
• Reviewed all clinical documentation and client records (paper and electronic), monitored productivity and compliance, and completed weekly and monthly reports to track clients and services provided to them and ensure compliance with agency and DHS standards
• Helped to develop, implement and streamline policies and procedures for the Client Care Coordinator department in order to enhance the delivery and coordination of mental health and related services to families with children living in shelter
• Worked effectively as part of multi-disciplinary team alongside Director of Social Services and Housing Coordinator in order to effectively enhance client engagement and ensure delivery of quality services resulting in enhanced permanent housing placement outcomes
• Served as program/agency liaison to DHS, ACS, and various other government agencies and community based organizations
• Coordinated with ACS, DOE, DJJ, OMH, public and private psychiatric hospitals and Article 31 mental health clinics
• Oversaw program wide staff development through in-depth trainings, workshops, seminars and other learning opportunities
• Provided on-call crisis intervention support to Client Care Coordinators as well as Case Management staff
• Worked in collaboration with Executive Director and Director of Social Services to provide training and consultation to shelter based Case Management team, and increase the ability of case management staff to address mental health related client concerns and crisis
• Provided direct Client Care Coordination services to clients in the absence or vacancy of Client Care Coordinator staff
• Conducted psychiatric evaluations of clients to be submitted as part of HRA 2010E Supportive Housing applications

Responsible for providing clinical and administrative supervision to a team of Individualized Care Coordinators (MSW's) in delivering intensive home and community based supports and services including; clinical services, care coordination, crisis intervention and advocacy to children and adolescents, ages 5-17, diagnosed with serious emotional disturbance and identified by Office of Mental Health (OMH) as being at risk of out of home placement (psychiatric hospitalization, residential treatment facility).

• Provided regular clinical supervision, coaching, and development to MSW's.
• Reviewed and approved all written work produced by MSW staff to ensure continued compliance with governmental regulations and funding sources.
• Responsible for the implementation of policies and procedures dictated by the funding source and agency as they relate to the day to day operations of the program.
• Provided oversight and participated in internal utilization review of all clinical materials including; UCR's, psychosocial assessments, and progress notes to ensure quality and compliance and ongoing compliance with State and City regulations.
• Collaborated with and/or substituted for MSW's to provide case coverage as necessary.
• Maintained a caseload of 2-3 clients, commensurate with supervisory assignments.
• Monitored team performance, including developing performance improvement plans and recommending achievement awards.
• Attended all clinical case conferences and staff meetings according to program procedures.
• Represented JCCA Waiver Program/Agency at community functions, OMH/DOH meetings, and trainings.
• Coordinate with ACS, DOE, DJJ, OMH, public and private psychiatric hospitals and Article 31 mental health clinics.
• Provided 24/7 on call crisis response support to all supervisees.
• Assisted with staff recruitment, training, development and performance evaluations.

Responsible for delivering intensive home and community based supports and services including; clinical services, care coordination, crisis intervention and advocacy for a caseload of 6 youths (ages 5-17) and their families, who carry a diagnosis of serious emotional disturbance and have been identified by the office of Mental Health (OMH) as being at risk of out of home placement.

• Carried a caseload of 6 children/adolescent and their families
• Met with clients at their homes/communities for a mandated minimum of 6 visits per client per month
• Conducted initial and on-going assessments of child and families' needs and progress, utilizing various measures including CANS-NY assessment tool
• Responsible for both creating and integrating individualized treatment plans for each client, ensuring that each treatment plan reflects that individual child and family's strengths and needs and dictates service planning and delivery accordingly
• Completed psychosocial evaluations and needs assessments
• Supervised and coordinated service delivery of various providers including; Respite Workers, Skill Builders, Parent Advocates, Peer Youth Advocates and Intensive-In-Home Therapists
• Developed and implemented safety plans with clients
• Collaborated closely with all mental health and substance abuse treatment facilities, schools, health clinics and various other resources servicing the family to ensure full coordination of care
• Connected client and family with community based resources and referrals
• Provided ongoing advocacy for client and family
• Provided on going intensive in home therapy services to clients and families
• Coordinated discharge plans
• Fieldwork
• Responsible for all agency based case record documentation (treatment plans, safety plans, re-certifications, evaluations) as well as all data inputted into the OMH CAIRS system
• Responsible to be available by phone 24/7 for on call crisis intervention
• Responsible for the management of each child and family's budgetary and flex fund expenditure requirements
• Coordinated with ACS, DOE, DJJ, OMH, public and private psychiatric hospitals and Article 31 mental health clinics