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A total of 8+ years experience managing a team of revenue analysts and consultants in a fast paced business environment. Highly motivated to maintain excellent levels of business performance by devising metrics based on Capacity planning, Cost -Benefit analysis, Cost per transaction analysis, Risk assessment and Volume forecasting. Agile and adaptable team leader with stellar operational excellence history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and process requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing benefits through engagement and collaboration.
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- Established strong working relationships with Executive management to devise reports to forecast and aid in decision-making and planning.
- Implemented SAS forecasting models to analyze utility data to identify potential cost saving projects
- VSM process re-implementation for utilities reporting processes
- Delivered Cost Benefit analysis on energy and water conservation projects
- Recommended 7 improvements to operations processes by implementing LEAN methodologies
- Led “Zero Waste” project to minimize wastage by eliminating NVAs
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Devised and deployed Wall to Wall and End to End metrics for all operations processes under Oracle Consulting
- Devised, deployed and monitored reporting processes based on Statement of Work document by working closely with stakeholders
- Led a team of 24 members from upstream and downstream processes transition from R12 to OCI and overall Risk assessment and Control
- Introduced Root Cause Analysis and other LEAN methodologies to identify and fix errors and improve process scalability and sustained performance
- Led business simulation project to identify risks and bottle necks to improve overall Turnaround time and mitigate risks
- Improved productivity of project team members by 22% through revised SOPs and performance management
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Led the employee Career development Program “Performance dashboard” for objective driven relative ranking to measure and rate performance levels
- Mentored 20% high potential employees through objective feedback mechanism and effective goal setting
- Certified Six sigma green belt with grade A+
- Served as a lead back-up for the Functional Manager Consulting Operations
- Led client calls and made analysis and presentations in executive management reviews.
- Implemented Escalation matrix and issue log systems and improved client satisfaction scores by 7% in one quarter
- Worked with internal clients and Supply Chain consultants to define business metrics and monitor SLAs for Order to Cash processes
- Devised the Business Continuity Plan along with Quality, Operations, and IT teams as part of the Failure Mode risk analysis
- Delivered Six Sigma projects to reduce cost and increase efficiency and enhance output to improve customer satisfaction levels
- Led the Total Customer Experience team for business operations across Shared Service space.
- Led a project team of revenue analysts to identify risks and duplicate rebate payments leading to cost avoidance of $4.5M
- Project team member - Improving wall to wall KPI and integrate them to improve End to End KPI with focus on Risk Management
- Identified gaps through VSM and root cause analysis – identified potential recoveries amounting to $1M
- Implemented client complaint management system leading to 0 escalations for 12 months
- Extensive use Minitab to derive statistical analysis and reporting of performance metrics and KPIs
- Delivered 2 HC efficiency by improving overall productivity and Robotic Process Automation projects
George Washington University - Washington, DC,
Quantitative models in Risk Analysis and problem solving, Statistics for Analysis, Forecasting for Analytics, Business Process Simulation, Quantitative and Qualitative models for Decision Making; Project Portfolio Management,
Planning and Scheduling for projects, Cost Estimation and Control, Regression Analysis.
- Project Management Professional (PMP)
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School Attended
- George Washington University
Job Titles Held:
- Assistant Manager Reporting
- Assistant Operations Manager
- Assistant Operations Manager
Degrees
- Master of Science
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