assistant manager of human resources resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Results-focused manager offering 20 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in effective handling of service issues and customer communications.

  • Recruitment and retention strategies
  • Interviewing
  • Onboarding
  • Records management
  • Payroll coordination
  • Benefits and compensation management
  • Equal opportunities facilitation
  • Organizational development
01/2018 to Current
Assistant Manager of Human Resources Town Pump, Inc. Polson, MT,

Customer Service & Sales

. Models and holds team accountable for outstanding customer service; demonstrates WORTH behaviors consistently

.Coaches associates to deliver outstanding customer service

.Manages the Manager on Duty program to ensure that associates are actively engaged

.Resolves customer issues and concerns in a professional manner .Maximizes sales and service by ensuring staff is scheduled appropriately

Talent Acquisition

.Participates in and ensures the Talent Tryout Process is utilized effectively

.Sources and screens talent and proactively partners with the store

.Leadership team to deliver consistent and effective hiring processes

Developing and Retaining Talent

.Partners with the leadership team and General Manager to complete succession plans for team

.Ensures that Human Resources Supervisor schedules and conducts new hire orientation

.Ensures that training is scheduled by Human Resources Supervisor and delivered to associates by the appropriate supervisor; drives the development of leadership and associates and serves as subject matter expert on the proper way to coach, counsel and develop associates .Oversees completion of state employment laws and company policies .Partners with the store leadership team to ensure all managers and supervisors are consistently providing ongoing feedback and coaching .Assists with the administration of the Productivity Standards Program .Actively walks the store and coaches in the moment to enhance each manager’s and supervisor’s ability to execute and develop their own respective teams

General Operations

.Owns store payroll and other payroll functions to ensure associates receive appropriate pay for hours worked

.Schedules talent and resources to help achieve profit / expense targets, effectively deliver exceptional service, and keep associates engaged to the fullest extent possible

Engaging Talent

.Partners with the store leadership team to address associate relations, engagement, recognition and inclusion activities in the store that enable each associate to deliver an exceptional customer experience

. Develop a strategy for associate relations based on feedback from the Store .Engagement Survey; drives execution of the Store Engagement Survey action plan and reduces overall turnover

.Calibrates and reports against the established Engagement Survey action plan, identifies areas of improvement and takes actions to achieve those improvements

.Provides guidance to associates regarding application of company policies and procedures. Works to manage and resolve associate issues .Responsible for the implementation of company policies (Paid Time Off / My Time Off, Attendance, etc.)

.Conducts regular Town Halls and training sessions to promote positive associate relations

. Conducts associate relations investigations. Gathers and maintains documentation to ensure prompt, effective and remedial investigative responses

.Leads Diversity and Inclusion efforts in the store

01/2018 to Current
Assistant Manager of Omnichannel Jc Penney Lake Havasu City, AZ,


.Owns training and coaching on all Omnichannel initiatives and processes to drive sales and customer experience

. Owns all Omnichannel processes including Buy Online Pick Up In Store, Ship From Store, Enterprise Fulfillment, and

.Achieves productivity targets by reviewing available reports and metrics to identifying opportunity items and reduce shrink

.Conducts audits of orders to ensure accuracy of orders, drive customer experience and minimize shrink

01/2018 to 01/2019
Assistant Store Manager of Operations JCPenney City, STATE,

Store Operations

.Owns in-stock levels through merchandising replenishment activities, Radio Frequency Identification tasks and inventory accuracy updates

.Owns the SET and door to floor processes; champions high standards for presentation and maintenance of store during operating hours

.Actively walks the floor and strategies with Merchandise Supervisors and associates to plan and execute all merchandising and visual elements Interprets company merchandise direction and applies key strategies in a manner that drives sales based on local opportunities

.Oversees and maintains all fitting room and sales floor recovery processes to ensure a clean and organized store environment

.Owns the completion of all pricing and signing processes including workload planning, weights and measures, price changes and re-ticketing

Stockroom & General Operations

.Owns all stockroom processes including the overall organization and work safety initiatives

.Owns receiving, shipping and reverse logistics including all third party carrier processes (FedEx, UPS, etc.)

.Oversees Cash Office tasks including CASHMAN

Responsible for facility equipment, repairs and overall building maintenance

01/2010 to 01/2016
Sephora Manager JCPenney City, STATE,

Sephora Manager is responsible for leading the overall operations of a specific SiJCP location, including recruiting Sephora associates, selecting appropriate candidates to interview and hire (in partnership with the GM), managing their performance, and cultivating their talents and growth through training and coaching. Sephora Manager also drives sales and profit growth by analyzing sales reports and identifying opportunities, leading the Sephora team in the superior execution of events and programs to achieve and exceed company objectives, and by engaging all associates to ensure that they provide a memorable and lasting experience to our clients through an emotional connection.

Education and Training
Expected in to to
Bachelor of Business Administration: Computer
Universidad Catolica De Puerto Rico - Mayaguez Puerto Rico,

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Resume Overview

School Attended

  • Universidad Catolica De Puerto Rico

Job Titles Held:

  • Assistant Manager of Human Resources
  • Assistant Manager of Omnichannel
  • Assistant Store Manager of Operations
  • Sephora Manager


  • Bachelor of Business Administration

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