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assistant manager in training resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, my intuition and love for customer service.

Skills
  • Work Planning and Prioritization
  • Training and Development
  • Problem Resolution
  • Communication verbal/written
  • Documentation and Reporting
  • Teamwork and Collaboration
  • Employee Development
  • Team Building
  • Employee Coaching and Motivation
  • Staff Training
  • Shift Scheduling
  • Computer Skills
  • Decision Making
  • Time Management
  • Good Judgment
  • Customer Service
  • Negotiation and Conflict Resolution
  • Windows
  • Multitasking
  • Hiring and Training
  • Administration and Reporting
  • Team Leadership
  • Customer Relationship Management
  • Strategic Planning
Experience
05/2019 to 06/2021
Assistant Manager in Training Valvoline Instant Oil Change East Point, GA,
  • Assist customers with seating arrangements
  • Schedule dining reservations
  • Clean food service areas
  • Collect dirty dishes or other tableware
  • Process customer bills or payments
  • Communicate dining or order details to kitchen personnel
  • Take customer orders
  • Enforce rules or regulations
  • Communicate with customers to resolve complaints or ensure satisfaction.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed monthly financial results with partners to identify opportunities to improve profitability.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Counted sales during shift change
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Grilled and deep fried various foods from meats to potatoes.
07/2016 to 08/2019
Lead Server Grand Living At Lake Lorraine Sarasota, FL,
  • Assist customers with seating arrangements
  • Clean food service areas
  • Collect dirty dishes or other tableware
  • Process customer bills or payments
  • Communicate dining or order details to kitchen personnel
  • Take customer orders
  • Enforce rules or regulations
  • Communicate with customers to resolve complaints or ensure satisfaction.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Calculated charges, issued table checks and collected payments from customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Held performance reviews to identify and correct areas needing improvement.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Trained new wait staff team members in proper procedures and important standards of establishment.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Leveraged proper serving etiquette to promote inviting dining atmosphere.
  • Suggested additional items to customers to increase restaurant sales.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
08/2015 to 04/2016
Customer Service Cashier Whole Foods Ashburn, VA,
  • Handle drive-thru
  • Put together orders and have them ready by the time the car gets to the window
  • Also handle the front
  • Clean the front completely/ the back usually.
  • Make milkshakes,have good memory and speed.
  • Be able to multitask and handle customers for whatever they want. The customers always right.
  • Be on time and already ready to go.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Recommended, selected, located and obtained products to meet customer needs.
  • Maintained work area and kept cash drawer organized.
  • Cleaned and stocked front-end areas with register tapes and ribbons.
Education and Training
Expected in 05/2015 to to
High School Diploma:
Tazewell High School - Tazewell, VA
GPA:
Expected in to to
:
Purdue Global University - West Lafayette, I,
GPA:
Expected in 08/2012 to to
High School Diploma:
Tazewell High School - Tazewell, VA
GPA:
  • When I started high school
  • Put on homebound on and off
Additional Information

Professional References

  • Relationship: Mentored me Lee Belcher ; Email resumesample@example.com ; Cell 540-616-8145
  • Mentored by Heather Hammons ; Cell;304-308-8303

Casual References

  • Paula Bradshaw ; Cell : 276-245-7899
  • Hope Steele; 612-202-4448

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Resume Overview

School Attended

  • Tazewell High School
  • Purdue Global University
  • Tazewell High School

Job Titles Held:

  • Assistant Manager in Training
  • Lead Server
  • Customer Service Cashier

Degrees

  • High School Diploma
  • Some College (No Degree)
  • High School Diploma

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