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assistant kids club manager resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Consummate Assistant Kids Club Manager with 1 year and 7 months of experience running reputable establishments attended by diverse members. Organizes and leads special events and parties, maintaining focus on optimizing individual experiences. Builds and allocates talented teams focused on service excellence.

Skills
  • Staff training/development
  • Effective leader
  • Scheduling
  • Delegation
  • Coaching and mentoring
  • Employee reviews
  • Employee scheduling
  • Relationship building
  • Written Communication
  • Excellent work ethic
  • Business Development
  • Detail-oriented
  • Organization and Time management
Education
San Gorgonio High School San Bernardino, Expected in : - GPA :
University of Phoenix San Bernardino, Expected in Bachelor of Science : Business Management - GPA : Delta (International Honor Society in, GPA: 3.71
University of Phoenix San Bernardino, Expected in Undergraduate : Human Resource Management - GPA : GPA: 3.71, Delta Mu Delta (International Honor Society in Business
San Bernardino Valley College San Bernardino, CA, Expected in Associate of Liberal Arts : Accounting, Business Management - GPA :
San Bernardino Valley College San Bernardino, CA, Expected in Certificate in Bookkeeping, Retail Management, Business Management : Accounting And Business Management - GPA :
Certifications
  • First Aid/CPR Certified
Work History
The University Of Kansas Hospital - Assistant Kids Club Manager
Lee's Summit, MO, 10/2019 - Current
  • Providing childcare training, coaching, and providing success to a problem resolution of front desk staff and kids club.
  • Making the Schedules for the staff of Childcare.
  • Ensure the safety and reporting of daily incidents/injuries are being addressed and maintain with compliance and knowledge of state/county/city requirements Service Desk As a Service Desk employee, must possess great customer service, high level of professionalism, dependability and have a positive attitude even during the busiest of times.
  • Being proficient at multitasking and works well in a high stress atmosphere.
  • Responsibilities are Customer Service, Payment on Account, Club cleanliness, Building and equipment maintenance and safety, Being able to Greeting/Farewell all that walk in/out of the front door , Phone Protocol , Check-Ins, including guest and employee, Manage alerted check-ins and Monitoring Coolers, Drink/Bar Inventory and Sales.
Carefirst - Administrator
Columbia, MD, 11/2018 - Current
  • Provides reporting for specialty and ancillary network utilization to assess the need for new providers, determine contract costs and/or to or revise contract terms.
  • Negotiates and updates contracted provider agreements, including maintenance of an electronic database summarizing individual contract terms.
  • Educates and coordinates with key EPIC personnel and departments (UM, Claims, Operations Staff, etc.) in the administration of HMO agreements to ensure contract compliance, including contract and DOFR interpretation and payment terms.
  • Provides support to the Director of Contracting related to contracting issues.
  • Maintain the Contract Library and Template Library in the Contract database.
EPIC Management - Provider Relations Representative I
City, STATE, 08/2018 - 11/2018
  • Providing support to the Network Management and Contracts Department with e-mail, meeting schedules, photocopying, scanning, contract database management, distribution of HMO updates, and contract notifications.
  • Prepares contract proposals, presentation materials and business correspondence using PowerPoint, Word and Excel as directed.
  • Provide quality customer service for customer inquiries to the Provider Network primary call number by responding to inquires relating to claims, benefits, eligibility, referrals etc.
  • Maintain department policies and procedures, works cross-functionally with other departments to support updating their policies and procedures.
  • Provides support to Network Management of the primary, specialty and ancillary network contract process, and updates internal departments of new contractual relationships.
  • Maintenance of the electronic database summarizing individual contract terms.
  • Prepare proposals, presentations and marketing materials using PowerPoint, Word and Excel as well as generate business correspondence as required.
  • Provide education, as needed, for clients and contracted providers to enhance managed care operations and processes required to comply with HMO agreements.
  • Responsible for Project Management workflow under the direction of the Network Management team.
  • Contributes to team effort by accomplishing related tasks and projects as needed.
  • Maintain and organize the Network Management existing and new provider network spreadsheets by client.
  • May be required to perform local errands which include pick-up and delivery of contracts, provider credentialing.
Financial Services Sr. / Loma Linda University Shared Service - Financial Services Sr Rep
City, STATE, 09/2011 - 08/2018
  • Liaison between the line staff and leadership.
  • Responsible for running daily lists for the employees to work.
  • Resource to the staff and assist with escalated issues that include but are not limited to troubleshooting, reaching out to clients, clinics and other leadership for a resolution.
  • As well as follow department daily productivity and quality expectations.
  • Obtain Authorizations based off orders: Procuring – based off orders placed in the LLEAP system Entering – incoming from outside Medical Groups and Health Plans Contact health plans, PCP's or Medical Groups directly, verifying eligibility and benefits Registration: Obtaining patient's demographics for registration purposes Knowledge in CCS, Medicare, Medi-cal, HMO's and PPO's.
  • Entering authorizations coming into our facility from Outside Medical Groups, Customer Service: Answering phones, assisting callers (patient's, Internal departments, Outside entities) with any questions, concerns they may have about their authorizations.
  • Resource: Assist other team members with any help they may require.
  • I assist with the entry of CCS authorizations, Assigned Work Ques, Whitestone Faxing and training of new employees on phones and with authorization entry if requested by my supervisor.
  • I was previously part of a Special Projects Team which included communicating with other department leadership, staff and working special detailed projects that were time sensitive.

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Resume Overview

School Attended

  • San Gorgonio High School
  • University of Phoenix
  • University of Phoenix
  • San Bernardino Valley College
  • San Bernardino Valley College

Job Titles Held:

  • Assistant Kids Club Manager
  • Administrator
  • Provider Relations Representative I
  • Financial Services Sr Rep

Degrees

  • Bachelor of Science
  • Undergraduate
  • Associate of Liberal Arts
  • Certificate in Bookkeeping, Retail Management, Business Management

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