Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Accomplished executive with demonstrated ability to deliver qualitative and measurable results and outcomes to the critical organizational mission. Solid experience managing all levels of organizations in private, non public and public sectors. Committed to the discovery of key performance indicators and organizational culture assessment and improvement.

Strong communication and organizational skills with a passion for human and social services. Strong affinity for underserved populations with experience in driving change to promote equity in health care, mental health and disaster recovery systems.

  • Business Operations & Development
  • Strong Communication Skills
  • Strategic Planning
  • Disaster Response & Recovery
  • Interventions understanding
  • Presentation skills
  • Staff Performance & Management
  • Program Management
  • Safety Planning & Implementation
  • Community outreach
  • Research abilities
  • Quality Assurance, Quality Improvement
Work History
Assistant Director, Public Health , 11/2018 - Current
Stemexpress Reno, NV,
  • Work closely with Department Head and Health Officer to provide effective oversight for specific aspects of department operations.
  • Act as Department Head in absence of Department Director
  • Direct work of division directors and program managers to create best practices and standard operation guides across; Animal Control Operations, Environmental Health programs, Community Health grant areas and Prevention and Health Promotion work.
  • Facilitate change management activities for department and staff of 160 individuals.
  • Track key department and project operations metrics and make recommendations for proactive adjustments to policies and procedures.
  • Monitor, assess and identify staff performance and department culture needs and deficiencies; propose and implement improvements
  • Oversee development of division and department budget(s) including state and federal grants for all programs
  • Develop, evaluate and implement department policies and procedures, systems and standards for program evaluation, and assures departmental activities are in compliance
  • Conducts research and strategic planning functions; analyzes trends and makes recommendations for staffing adjustments and personnel assignments; directs department projects
  • Serve as information source and liaison between departmental divisions, county departments, and other agencies and stakeholders
  • Develop, chair and/or serve on committees and task forces
  • Prepare and presents agenda items, salary ordinance and presentations for Board of Supervisors

Stand out Accomplishments:

  • Led multi-disciplinary team of professionals to oversee Debris Removal for the 2018 camp fire as acting Incident Commander for Butte county in state operations and branch lead for the Unified Disaster Recovery Operations Center (UDROC).
  • Developed, opened and oversaw California's largest Right Of Entry (ROE) Center and largest- scale local alternative (private) program.
  • Successfully completed Phase I and Phase II of remediation of hazardous debris and ash from 12,668 properties across debris removal programs, with less than 50 property abatement's.
Chief Operations Officer , 02/2015 - 10/2018
Cornerstone Healthcare Group Muskogee, OK,
  • Responsible for daily operations of all behavior health programs.
  • Led organization by developing professional and ethical culture focused on Applied Behavior Analysis excellence.
  • Assessed and implemented Organizational Behavior Management strategies; decreasing turn over and maintaining at 6% during a time of disequilibrium in the field for ABA.
  • Built strategic relationships with local educators, state agencies and local behavior science and social service agencies.
  • Secured 92% satisfaction rate for all client services offered across five (5) year strategic quality assurance program.
  • Streamlined organizational processes and procedures while enhancing client/patient satisfaction.
  • Developed and oversaw human resource functions of the organization including placement of key members for payroll administration, medical billing and finance, patient intake and scheduling.
  • Developed and oversaw systems and processes for internal and external operations with ongoing assessment to ensure efficiency and effectiveness .
  • Developed and implemented Quality Assurance and Quality Improvement programs, assessing and forecasting market or field changes and making viable proposals for change.

Stand out Accomplishment

  • Planned and Implemented company-wide reorganization driven by legislature (SB 946, 2012).
  • Completed total restructure, included rebranding and re credentialing the organization from an educational-based ABA service model to a medical treatment model.
  • Successfully transitioning the organization ahead of regulatory compliance, positioning ourselves for growth and diversification of revenue streams while maintaining our internal culture and staff retention.
Director of Quality Control Management , 08/2004 - 02/2015
B.E.S.T. Consulting Inc. City, STATE,
  • Monitored performance and generated reports detailing quality of service delivery and areas of risk.
  • Evaluated ABA implementation fidelity against quality standards for the field and proposed strategies for improvement.
  • Responsible for hiring, training of staff across all levels of the organization, ensuring state , federal and field compliance.
  • Developed tools, resources and systems for Quality Assurance and Treatment Fidelity.
  • Developed, implemented and refined 365- reviews across entry level and management positions.
  • As a Pro-ACT certified trainer, responsible for the ongoing certification in Professional Assault Crisis Training (Pro-ACT) of all clinical staff.
  • Assess and ensure organizational compliance with local, state, federal and field across all aeras of operations and human resources.
  • Created internal and external grievance procedures.
  • Developed and audited practices, programs and reporting system metrics for optimal efficiency.

Stand out Accomplishments:

  • Proposed and created consultant based crisis-intervention service delivery model to underserved populations
  • Created and implemented three pronged safety program for front line therapists
Master of Arts: Organizational Leadership, Expected in 08/2015
The Chicago School of Professional Psychology - Chicago, IL,
  • Graduated cum laude
  • Standout Applied Research Project Recognition: Front Line Therapist Safety
Bachelor of Arts: Psychology, Expected in 07/2010
National University - La Jolla, CA
  • Graduated cum laude

California Association of Behavior Analysis (CalABA) member 2004-2019

Co-author and co-presenter for symposium: Effective Retention Strategies of Entry Level Staff (Cal-ABA, 2006)

Author of Research and poster presentation : Streamlining Costs in an Agency Providing Behavior Intervention Service (Cal-ABA, 2012)

Student Association for Applied Behavior Analysis (SAABA), CSU, Sacramento, Organizational member and sponsor (2014-2018)

Lorman Education Services

Co-author and presenter: Developing Intervention Plans to Reduce Challenging Behavior (Lorman Education Services, 2007)

Kaiser Permanente Behavior Health

Subcommittee chair and report template pilot: Use of Applied Behavior Analysis Domains in Clinical Practice (Kaiser Outcomes Committee, 2017)

Professional Assault Crisis Training, Inc. (Pro-ACT)

Certified trainer (2002-2019)

County Health Executives Association of California (CHEAC)

Member 2018-present

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Resume Overview

School Attended

  • The Chicago School of Professional Psychology
  • National University

Job Titles Held:

  • Assistant Director, Public Health
  • Chief Operations Officer
  • Director of Quality Control Management


  • Master of Arts
  • Bachelor of Arts

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