assistant director of information technology resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Systematic Assistant Director of Technology with over 20 years of experience streamlining information technology systems. Proficient in troubleshooting and solving complex IT infrastructure concerns. Proven leader adept at decreasing technology costs associated with outdated systems. Seasoned Information Technology Manager knowledgeable about infrastructure, security, and operations management. Proactive and decisive leader with 20+ years of related experience. Accomplished Senior Purchasing Manager with history of overseeing multi-million dollar procurement operations. Strategic planner offering demonstrated track record and core strengths in key relationship management and inventory management as well as persuasive contract negotiation skills. Successful at handling both operational and project-specific procurement needs. Meets budget, quality and schedule targets consistently by fully vetting and effectively managing suppliers. Data-driven and highly analytical in approaching short- and long-term supply requirements.

  • Infrastructure planning
  • Security improvements
  • Project coordination and management
  • Team management
  • Work ethic
  • Teambuilding
  • Procurement Manager
  • Information Technology Risk Management
  • Decision-making
  • Supervision
  • Critical thinking
  • Research ability
  • Product Knowledge
  • Skilled multi-tasker
  • Customer Service
Assistant Director of Information Technology, 03/2001 to 04/2021
City Of Santa CruzSanta Cruz, CA,
  • Analyzed financial data, developed budget and managed expenditures for technology services.
  • Identified issues and resolved problems with hardware and software to improve end-user experience.
  • Developed and implemented short and long-term technology programs to determine performance measurements, outcomes and investment needs.
  • Served as IT Risk Manager. Played a key role in overseeing the use of technology within county government. Roles included identifying potential risks and developing protocols that staff must follow to reduce or manage those risks. Monitored IT systems to ensure that all are secure, and if an attack occurred verified what if any systems were breached. Focused on internal and external threats, system failure, loss of data, and downtown.
  • Coordinated, managed all IT procurement. Prepared RFPs and RFQs for purchasing. Conducted market research, negotiated pricing, established terms and conditions for service. Resolve invoice discrepancies and communicated the status of purchases to customers recommending software and hardware specifications. Managed IT assets to build a healthy and extendable infrastructure including physical, software and network components.
  • Decreased spending, locating new suppliers by networking at industry markets, purchasing and designing cost-effective products and reviewing samples.
  • Leveraged current and emerging industry trends, analyzed competitive market/sales analysis and discovered competitive best practices to develop business strategies and product assortments.
  • Collaborated with and mentored technology staff, promoting synergetic partnerships, credibility and teamwork.
  • Managed more than 5 software engineers, system administrators, NOC operators, QA engineers and project managers.
  • Managed implementation of application developments by collaborating with overseas technical teams.
  • Performed monthly system maintenance by handling security verifications of all systems and processes.
  • Provided technology consultation for growing businesses, making recommendations and upgrading existing systems.
  • Analyzed and evaluated architectural needs to improve strategies and determine overall costs.
  • Improved user-friendliness of Microsoft and many 3rd Partys system by providing constant IT support and oversite
  • Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure through
  • Connected with customers to relate any system changes and integrate customer feedback into improvement processes.
  • Supported IT infrastructure development, application support, system integration and system administration projects, developing Business process generating much more effective processes.
  • Managed creation and implementation of Poly Video Conferencing infrastructure, business process and improvements.
  • Reviewed network policies and infrastructure to evaluate sub-optimal areas and develop solutions.
  • Streamlined established processes by implementing client and employee feedback.
  • Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
  • Attended ongoing seminars, workshops and continuing education courses to remain current in emerging technology and advancements.
  • Anticipated future trends using strategic planning resulting in balancing risk-taking with continuous innovation.
  • Designed contingency planning, formal training and employee development plan to increase staff quality performance.
Assistant Manager, 04/2000 to 03/2007
Regional FinanceJohnson City, TN,
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Supported sales management initiatives to optimize business development.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Senior Systems Analyst, 02/1994 to 01/2000
Caci International Inc.Chantilly, VA,
  • Performed computer system, software and peripheral installation, maintenance, troubleshooting and repair to achieve nonstop availability.
  • Communicated with Owner to assist IT planning and maintenance to achieve system threshold expectations.
  • Maintained network and system performance thresholds based on MCSE certification, knowledge of up-to-date hardware concepts and familiarity with governmental regulations.
  • Oversaw complete equipment lifecycle, including procurement, installation, maintenance and disposal tasks.
  • Assessed system service needs, diagnosing fixes and lending technical and application support for various configurations and deployments.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.
  • Produced data reports on enacted repairs and replacements for budgeting concerns.
  • Detected and corrected error messages within software and hardware reporting systems.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Notified appropriate personnel of equipment malfunctions, providing timeframes for potential remedial measures.
  • Built and repaired computers according to schedule.
  • Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Monitored computer and processing equipment dashboards to rapidly respond to faults and malfunctions.
  • Installed appropriate security patches to eliminate security vulnerabilities.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Monitored, tracked and documented service support activity to assist future problem resolution.
  • Configured new employee work stations consisting of hardware, software and peripheral devices.
Education and Training
High School Diploma: , Expected in 05/1999 to Burkburnett High School - Burkburnett, TX
: , Expected in to Midwestern State University - Wichita Falls, TX

Project lead on several multimillion dollar projects from new construction, software implementation, business process redesign, and hardware infrastructure.

Procurement Executive for all Information Technology infrastructure.

Responsible for all RFPs and RFQs, contract review and negotiation.

Information Security Risk Management lead

Designed and implemented first Poly video magistration infrastructure and business process in North Texas.

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Resume Overview

School Attended

  • Burkburnett High School
  • Midwestern State University

Job Titles Held:

  • Assistant Director of Information Technology
  • Assistant Manager
  • Senior Systems Analyst


  • High School Diploma
  • Some College (No Degree)

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